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7 posts

Wannabe Geek
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Topic # 228738 19-Jan-2018 20:04
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I recently subscribed to stuff fiber on their 100Mb/s d/l 20Mb/s upload unlimited plan.  Multiple internet speed tests have come back around 40-50Mb/s download and up to 45 upload.  My discussions with their service desk has been very unhelpful.  My 10yr old PC runs a E7200 processor at 2.5GHz, Win 7 and latest Firefox (and thats about it), about 500GB hard disk free, 100mb/s ethernet port.  Asus RT-AC58U router (gigabit capable).

 

They say: Nope - everything in order, must be your old processor or ethernet card.

 

I say: I don't believe them.  Phone wifi connection to router returns almost identical speed tests at same time as PC.  Even if 100mB/s ethernet port is theoretical and actually runs at 70%, I would expect to see 70Mb/s.

 

Can anyone enlighten me as to what may be at issue here?

 

[Mod Edit - Murph - Moved to correct subforum]


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5355 posts

Uber Geek
+1 received by user: 1830


  Reply # 1944002 20-Jan-2018 14:04
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The 57Mb/s upload (when it should be 20Mb/s) across multiple devices is interesting - if it was limited to a single device I'd say some sort of caching issue, but multiple platforms seeing the same issue... provisioning error perhaps?

 

RB55:[snip]  Speed tests on a variety of test sites - Ookla, Wirelessnation, Spark all return similar results. Not sure what you mean "throughput to where?"

 

So you're testing using Ookla speedtest, to where is what server are you testing to - e.g. Spark Auckland.


5355 posts

Uber Geek
+1 received by user: 1830


  Reply # 1944015 20-Jan-2018 14:44
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RB55:

 

Running man: Yeah -upload interesting.  But as I'm not a gamer, mostly web browsing, movie user - that's interesting but not really useful to me.

 

 

It's not whether it's useful or not, it's interesting because it's 2.5 times more throughput that what the connection should be provisioned for (20Mb/s) which suggests it isn't provisioned correctly.

 

As for cables, Cat5e will be fine - it's rated for far more than your 100Mb/s connection.


 
 
 
 




7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1944742 22-Jan-2018 13:21
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Thanks to all that have contributed to helping me with this issue.

 

I believe I have the source of my problems.

 

From Stuff Fibre: "We believe its because you are being impacted by a known Chorus provisioning issue that sometimes limits a second port connection to just 50Mbs on the download. We logged a fault with them on Friday and just need them to fix it. If the primary port gets cancelled this will fix the issue as well."

 

"Hi Richard. I have read the emails between yourself and Reily (Stuff Fibre support staff). In it we state that we believe your PC may be contributing to the speed issue, but it was not an assurance. We have also begun investigations with Chorus and we believe the fact that you are on a second port is also limiting your speed. You are not the only one to have seen this issue, and they have admitted to us in the past that they have a network fault that occasionally limits a second port service to a 50/50 profile incorrectly.We have asked them to fix this.

 

There is also a previous connection with another provider on port 1. if this is not yours then it may belong to a previous tenant and from what you told me it sounds like it is a Vodafone connection. We can ask them to forcibly remove the connection, although this will take a few days whilst they check with Vodafone that they are ok with that."

 

So, those that were suggesting a provisioning problem - SPOT ON! Checked also with a relatively current model laptop both ethernet and wireless.  Both still around the 50's for download, pointing more towards a provisioning issue.

 

Is it reasonable to expect that part of an ISP connection contract is to check that the customer CAN actually receive the service that they are selling?

 

If Stuff Fibre can manage to get this sorted between themselves, Chorus and Vodafone, I look forwards to BEGINNING to pay for the contracted service (100Mbs/20Mbs) when it is SUPPLIED.

 

Thanks again to those that have offered their 2c worth.  Appreciated :)


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