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539 posts

Ultimate Geek

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  # 2097712 27-Sep-2018 19:34
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iamsammajor:

 

hio77:

 

Looks like a profile issue.

 

 

 

Have you spoken to 2D? see this one commonly on their side.

 

 

yes i did, 

 

i asked "i am on 900/400 plan correct? my speed test only show im on 100/300"

 

guy on the phone" yes sir, you are on 900/400 plan which your speed can go up to 900"

 

then thats it.....

 

 

Hiya,

 

Can you ping me your customer number please in a PM? 

 

Nick





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256 posts

Ultimate Geek

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  # 2097719 27-Sep-2018 19:44
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RunningMan:

 

ping @2degreescare - as @hio77 says, it seems to be an occasional issue that pops up when a connection is initially provisioned. Sometimes it sorts itself out overnight, sometimes it needs a prod behind the scenes.

 

 

 

 

i am calling 2d now to get their tech involved again:) hopfully it would get fixed 

 

thanks

 

 


 
 
 
 




256 posts

Ultimate Geek

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  # 2097726 27-Sep-2018 19:51
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NickMack:

 

iamsammajor:

 

hio77:

 

Looks like a profile issue.

 

 

 

Have you spoken to 2D? see this one commonly on their side.

 

 

yes i did, 

 

i asked "i am on 900/400 plan correct? my speed test only show im on 100/300"

 

guy on the phone" yes sir, you are on 900/400 plan which your speed can go up to 900"

 

then thats it.....

 

 

Hiya,

 

Can you ping me your customer number please in a PM? 

 

Nick

 

 

 

 

just sent


18025 posts

Uber Geek

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  # 2097748 27-Sep-2018 20:47
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iamsammajor:

 

Hi guys,

 

 

 

I just moved into a new place, and have VDSL internet while waiting installation of fibre to be completed.

 

im currently on (speedtest.net, is there any better speed test method?) 20ms ping, 47mbps dowon / 7 mbps up. 2 degree says  that i'm on a 80m plan, which make my connection to be approx. 60% of full speed.

 

I am not too sure what is causing it but it well might be my old wires. I try all DSL ports in the house still similar result.

 

my questions are

 

1. is 60% a good indicator of what im going to get out of fibre?

 

2. when i switch to fibre, would the old wire system under the house continue to be a factor? should i invest to fix it now?

 

3. i know most of you mentioned here that most comment slow internet factors are most likely on the user side, is there anything i could do now to find out exactly why and what to improve it?

 

 

 

thank you so much

 

 

 

Sam 

 

 

 

 

No

 

Not going the read this thread, its no


539 posts

Ultimate Geek

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2degrees

  # 2097763 27-Sep-2018 21:07
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iamsammajor:

 

NickMack:

 

iamsammajor:

 

hio77:

 

Looks like a profile issue.

 

 

 

Have you spoken to 2D? see this one commonly on their side.

 

 

yes i did, 

 

i asked "i am on 900/400 plan correct? my speed test only show im on 100/300"

 

guy on the phone" yes sir, you are on 900/400 plan which your speed can go up to 900"

 

then thats it.....

 

 

Hiya,

 

Can you ping me your customer number please in a PM? 

 

Nick

 

 

 

 

just sent

 

 

Hiya Sam,

 

Thanks - received, spoken to Customer Care on your behalf (I don't have my laptop at home tonight, and I was out at dinner), they will be outbound calling your shortly to explain. :-)  As per https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862, there are two things need to happen when you change your service (xdsl, fibre plan etc) midway through a billing cycle - Profile needs to be updated/applied (which it is correctly), then the billing change has to happen to change the speed and normalise billing for the month (this will be adjusted overnight).

 

Nick.,





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256 posts

Ultimate Geek

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  # 2097773 27-Sep-2018 21:30
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NickMack:

 

iamsammajor:

 

NickMack:

 

iamsammajor:

 

hio77:

 

Looks like a profile issue.

 

 

 

Have you spoken to 2D? see this one commonly on their side.

 

 

yes i did, 

 

i asked "i am on 900/400 plan correct? my speed test only show im on 100/300"

 

guy on the phone" yes sir, you are on 900/400 plan which your speed can go up to 900"

 

then thats it.....

 

 

Hiya,

 

Can you ping me your customer number please in a PM? 

 

Nick

 

 

 

 

just sent

 

 

Hiya Sam,

 

Thanks - received, spoken to Customer Care on your behalf (I don't have my laptop at home tonight, and I was out at dinner), they will be outbound calling your shortly to explain. :-)  As per https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862, there are two things need to happen when you change your service (xdsl, fibre plan etc) midway through a billing cycle - Profile needs to be updated/applied (which it is correctly), then the billing change has to happen to change the speed and normalise billing for the month (this will be adjusted overnight).

 

Nick.,

 

 

 

 

hey Nick,

 

 

 

Thanks for following up for me, the call center did call me and update me on what is going to happen.




256 posts

Ultimate Geek

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  # 2100258 2-Oct-2018 19:01
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after phone calls and calls, my internet are better!  big thanks to 2D tech support and all you guys help !

 

i have this result today, tested with different computers, cables, and servers.

 

300/300 is a huge step to what i used to have, but still a bit far from 900/400

 

if fibre is a work or not work thing, what else could be holding me from 900/400?

 

 


 
 
 
 


'That VDSL Cat'
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  # 2100260 2-Oct-2018 19:07
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What router are you using? is this test over ethernet?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


539 posts

Ultimate Geek

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2degrees

  # 2100261 2-Oct-2018 19:13
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hio77:

 

What router are you using? is this test over ethernet?

 

 

 

 

+1 - Needs to be tested over Ethernet, eliminate anything else on your LAN by plugging directly into router, if it's not a fritz, what are you using? Can you also test with nperf.com?

 

 

 

Nick.





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Mr Snotty
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  # 2100271 2-Oct-2018 19:20
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iamsammajor:

 

after phone calls and calls, my internet are better!  big thanks to 2D tech support and all you guys help !

 

i have this result today, tested with different computers, cables, and servers.

 

300/300 is a huge step to what i used to have, but still a bit far from 900/400

 

if fibre is a work or not work thing, what else could be holding me from 900/400?

 

Our lovely 2degrees chaps have prepared a guide in this situation: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862 

 

Not all devices can actually achieve Gigabit. Try booting from an Ubuntu Linux live install. As you're using an Edgerouter with offloading enabled assuming you have not enabled bridging or any features that disable offloading (see here) then you should be fine for Gigabit.

 

Also a big one - ensure all testing is done via Ethernet only. Not wireless.







256 posts

Ultimate Geek

Subscriber

  # 2100281 2-Oct-2018 19:38
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NickMack:

 

hio77:

 

What router are you using? is this test over ethernet?

 

 

 

 

+1 - Needs to be tested over Ethernet, eliminate anything else on your LAN by plugging directly into router, if it's not a fritz, what are you using? Can you also test with nperf.com?

 

 

 

Nick.

 

 

 

 

i use a edgerouter lite, offloading enabled. i will try nperf.com right now :)


539 posts

Ultimate Geek

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2degrees

  # 2100313 2-Oct-2018 19:44
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Also see Michael Murphys guide on edge routers - https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=205740

Nick




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256 posts

Ultimate Geek

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  # 2100323 2-Oct-2018 19:59
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NickMack: Also see Michael Murphys guide on edge routers - https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=205740

Nick

 

I followed Michael's guide to enable offloading, still working on ipv6 tho.

 

 

speed test result in the website you advised. 

 

tests with PC (z77 extrem 4 MB + e3 cpu, I test speed to NAS and it was able to get full gigabyte speed from NAS) and Macbook

 

all tests were with enthernet cable directly to router, results are similar.


539 posts

Ultimate Geek

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  # 2100337 2-Oct-2018 20:49
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iamsammajor:

 

NickMack: Also see Michael Murphys guide on edge routers - https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=205740

Nick

 

I followed Michael's guide to enable offloading, still working on ipv6 tho.

 

 

speed test result in the website you advised. 

 

tests with PC (z77 extrem 4 MB + e3 cpu, I test speed to NAS and it was able to get full gigabyte speed from NAS) and Macbook

 

all tests were with enthernet cable directly to router, results are similar.

 

 

@michaelmurfy - Do you have instructions/details on how to setup Ubuntu Live to assist - Maybe this would be a good reference document to pull together to help isolate whether it's the ISP or hardware/driver issues?

 

Nick





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'That VDSL Cat'
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  # 2100339 2-Oct-2018 20:50
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Do you happen to still have the gbit capable fritzbox?

 

2d can test from the router to their core to see if things are looking good there.

 

 

 

Will atleast confirm for you it's the configuration :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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