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9 posts

Wannabe Geek


Topic # 245330 29-Jan-2019 16:15
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Hi team,

 

After some help as have been battling this issue for the longest time and nobody can give a straight answer and google isn't helping.

 

We were with Vodafone VDSL, our internet kept dropping out intermittently and connection wasn't the best at times. Vodafone refused to look into or help so we switched to 2 Degrees. Still had the same issue but 2 Degrees at least looked into the problems for us and were fantastic to deal with. They ended up sending a Chorus technician out who looked at the phone jack on the wall and said he didn't think the house was wired for VDSL and we'd need a master splitter/filter installed which our provider could arrange. So we rung 2 Degrees about it and they said an electrician would need to do this. We've temporarily downgraded to ADSL as I work from home and couldn't work with VDSL dropping out all the time, and have had no more dropout issues but the slow speeds are killing me.

 

Have spoken to an electrician who has said that you can buy a splitter which plugs into the wall socket then your modem plugs into that which is apparently an inline splitter, or they could install one for around $100 + gst.

 

Looking on google I can't for the life of me figure out what an inline splitter is or where we would get one, or know for sure if it will help with the problem. And not sure if this is different from what the electrician would install for $100.

 

So I thought it might be worth posting here for some guidance. We've been battling this since we moved into this house (nearly two years ago)

 

We're on naked broadband, with no home phone or sky etc plugged in. Only one wall socket in the house to plug modem into. It's an older country type home so wouldn't surprise me if it has rubbish wiring. And we also aren't able to get fibre yet at our address unfortunately.

 

 

 

Thanks in advance!

 

Stacey

 

 


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  Reply # 2169756 29-Jan-2019 16:20
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Where do you live (approximately).
I do master splitter installs, typically from $150-$250. I wouldn't trust a sparky quoting $100+GST.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 2169759 29-Jan-2019 16:23
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Review this thread, Amazing how many people change ISP and the issue is the house wiring (Not ISP related)

 

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

John


 
 
 
 




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Wannabe Geek


  Reply # 2169761 29-Jan-2019 16:23
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I'm in Christchurch.

 

Is there a difference between a master splitter and an inline splitter that they said plug into the wall? And should the master splitter fix the connectivity and dropout issues?


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  Reply # 2169764 29-Jan-2019 16:26
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staceya:

 

I'm in Christchurch.

 

Is there a difference between a master splitter and an inline splitter that they said plug into the wall? And should the master splitter fix the connectivity and dropout issues?

 

 

Yes they are very different review this blog by Steve Biddle and once house wiring is sorted it should fix the dropout issue

 

https://www.geekzone.co.nz/sbiddle/8357

 

John


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  Reply # 2169765 29-Jan-2019 16:26
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yes you dont want an inline splitter if you can help it, plus they cost about $8 if your lucky

 

you want a proper installed master filter/splitter setup.

 

 




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Wannabe Geek


  Reply # 2169767 29-Jan-2019 16:30
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Linux:

 

Review this thread, Amazing how many people change ISP and the issue is the house wiring (Not ISP related)

 

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

John

 

 

 

 

Thanks.

 

To be clear we didn't switch ISP because of the connection, I know enough to have known it wouldn't change by switching ISPs. It was the rubbish service we received and the complete not wanting to help with the issues.


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  Reply # 2169794 29-Jan-2019 17:26
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coffeebaron: Where do you live (approximately).
I do master splitter installs, typically from $150-$250. I wouldn't trust a sparky quoting $100+GST.

 

I've done them for close to $100+GST when there's one jack and the cabling to it from the ETP is new, so it is absolutely doable!


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  Reply # 2169811 29-Jan-2019 17:58
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staceya:[snip]

 

We're on naked broadband, with no home phone or sky etc plugged in. Only one wall socket in the house to plug modem into. It's an older country type home so wouldn't surprise me if it has rubbish wiring.

 

 

If you are on naked, and need only the one outlet, you can do without a splitter, as long as there is a good quality (i.e. new) cable from the ETP (where the line from the street meets your house) to your modem outlet. In an old house, it is very likely that the wiring is not up to scratch for VDSL (or even ADSL), as it was installed for voice which has very different frequency demands, many years before xDSL was invented.


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  Reply # 2169812 29-Jan-2019 18:01
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staceya:

 

I'm in Christchurch.

 

Is there a difference between a master splitter and an inline splitter that they said plug into the wall? And should the master splitter fix the connectivity and dropout issues?

 

 

Chch may be a little be tough, don't think we have anyone down that way that does them?

 

 

 

I'm somewhat surprised 2degress don't do splitter installations (it's a standard request for chorus).. i suspect there would be an interesting story that aligns much with why we tend to recommend the likes of coffeebarron instead..

 

@NickMack - story time?





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2169832 29-Jan-2019 18:36
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hio77:

staceya:


I'm in Christchurch.


Is there a difference between a master splitter and an inline splitter that they said plug into the wall? And should the master splitter fix the connectivity and dropout issues?



Chch may be a little be tough, don't think we have anyone down that way that does them?


 


I'm somewhat surprised 2degress don't do splitter installations (it's a standard request for chorus).. i suspect there would be an interesting story that aligns much with why we tend to recommend the likes of coffeebarron instead..


@NickMack - story time?



Hiya!

Not something I'm across, however I'll chat to care tomorrow and post an update.

@staceya - Can you please PM me your customer number so I can dig a little deeper.

Nick

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