Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




13 posts

Geek


Topic # 247824 25-Feb-2019 11:29
Send private message quote this post

Hi There,

I have been trying to resolve this and now I am stuck.

Can you please review the information below and offer a second opinion if I am correct.

ONT(100Mb/s and 20Mb/s with 2 degrees) ----- new 3 meter CAT 6 ---- new EdgeRouter 4 with firmware 2.0.0 --- eth0 (WAN) has no link.

ER4 eth0 does not get a green light.
I tried to set 100Mb/s full duplex and Auto Negotiation as well, and I just can not get the ONT to talk to the ER4 on eth0.
Reset the fimrware, read the article here
https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=205740

read ubnt.com forums, I am out of ideas now.

I suspect the ISP end of the ethernet port need to be set to Auto negotiation for me to have a link on the ER4 eth0 !?

Interestingly if I plug my ER4 eth0 ------ into any other device eth0 at home (iMac eth port or even the FritzBox eth0 port) then the ER4 eth0 link light comes on and I have a 1GB FD connection between them.

show interfaces ethernet physical (shows me)
WAN eth0 has Auto negotiation ON 100Mb/s and Full Duplex with NO link detected.
LAN eth1 is fine 1000Mb/s FD with link

I have tried three different cat 5e and cat6 cables so I assume not a faulty cable issue.
If I plug the ONT into the FritzBox 7490 eth0 then I get a link from the ONT just fine.

Do I have a faulty ER4 on hand ?

Create new topic


13 posts

Geek


  Reply # 2188600 28-Feb-2019 09:16
Send private message quote this post

Update.

Does look like an issue on the 2degrees end.

I moved from a 2degrees fiber 100/20Mbps plan to a 900/400Mbps plan.
It was in theory enabled today.

When I plug the ONT CAT6 ethernet cable from the ONT into a Gigabit switch I get 100Mbps FDX.
My speedtest now shows 100/100 ?? talking to 2degrees now.




13 posts

Geek


  Reply # 2188684 28-Feb-2019 10:40
Send private message quote this post

2degrees just logged an issue with Chorus...

 
 
 
 




13 posts

Geek


  Reply # 2189234 1-Mar-2019 09:42
Send private message quote this post

Chorus came back with a 'no issue on our end' but the 2 degrees support can not get the factory reset FritzBox to run at 1000FDX ???
Faulty ONT ?

Mr Snotty
8431 posts

Uber Geek
+1 received by user: 4355

Moderator
Trusted
Lifetime subscriber

  Reply # 2189263 1-Mar-2019 10:20
One person supports this post
Send private message quote this post

1) Replace your Ethernet cable running to the ONT.
2) Ensure your Ethernet ports are not in "Green Mode" on the Fritz!Box:

 

Click to see full size

 

Edit: Try using the Fritz!Box... Just saw you're using an Edgerouter or try another device to the router to see if it negotiates at Gigabit (Orange Light).







13 posts

Geek


  Reply # 2189367 1-Mar-2019 12:43
Send private message quote this post

Hi !

We did that already, two days in a row, no change so far !
Tried two CAT6 and one CAT5e cable from the ONT LAN1 to the FritzBox LAN1 port, no change.


Waiting for 2D to get back to me with an update !

The 2d support person also said my Fritzbox ports are on Gigabit settings and that looks fine.
Given I can not get gigabit on my ER4 eth0 port, this is not a surprise.



13 posts

Geek


  Reply # 2189375 1-Mar-2019 12:53
Send private message quote this post

I am getting a C or sometimes a D line quality on http://www.dslreports.com/speedtest
There could be a lot of Tcp/IP retransmits packet losses.
Right now I suspect the ONT or my fibre or further upstream has some issue.

2D ====> chorus network ==== ONT<===== FritzBox 7490 LAN1 port

Mr Snotty
8431 posts

Uber Geek
+1 received by user: 4355

Moderator
Trusted
Lifetime subscriber

  Reply # 2189389 1-Mar-2019 13:15
Send private message quote this post

Just be patient. It is not a "simple" fix depending on what it is. It sounds like an ONT provisioning issue so 2degrees will have to escalate to Chorus who will then investigate.

 

Speedtests etc won't show anything and are not a reliable way to test. Leave the Fritz!Box connected as 2degrees can test via the router itself and check logs etc.

 

Again, patience.





3526 posts

Uber Geek
+1 received by user: 1465

Subscriber

  Reply # 2189403 1-Mar-2019 13:40
Send private message quote this post

What colour does the lan1 light up to on the Chorus ONT? Green = 100mbit orange = 1000 mbit.







440 posts

Ultimate Geek
+1 received by user: 149


  Reply # 2189418 1-Mar-2019 14:23
Send private message quote this post

Firstclass: I am getting a C or sometimes a D line quality on http://www.dslreports.com/speedtest
There could be a lot of Tcp/IP retransmits packet losses.
Right now I suspect the ONT or my fibre or further upstream has some issue.

2D ====> chorus network ==== ONT<===== FritzBox 7490 LAN1 port

 

 

 

That sounds very much like one end is set to fixed speed and the other end is set to autonegotiate.




13 posts

Geek


  Reply # 2189445 1-Mar-2019 14:56
Send private message quote this post

ONT LAN1 light is green, so 100FDX.
If I plug the ONT LAN1 into my gigabit switch, same 100FDX green.
If I plug the ONT LAN1 into my iMac ethernet port(just to see what speed they negotiate) it is 100FDX green.

So yes, 100FDX regardless of what I plug it into.
My gigabit switch and ER4 can happily connect at 1000FDX.



Offtopic, just tried ntopng the first time, very nice tool on first look
https://en.wikipedia.org/wiki/Ntopng



13 posts

Geek


  Reply # 2190187 3-Mar-2019 11:23
Send private message quote this post

Chorus arrived on Saturday and replaced a faulty ONT device.
Port LAN 1 on the ONT was faulty.
After that happy days, all mostly snapped into place.




defiant
811 posts

Ultimate Geek
+1 received by user: 417

Lifetime subscriber

  Reply # 2190198 3-Mar-2019 12:09
Send private message quote this post

Ironic that Chorus initially said there was no issue.. glad its sorted


Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.