Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


jmh



458 posts

Ultimate Geek

Subscriber

# 253213 1-Aug-2019 13:16
Send private message quote this post

Switched to Spark today and no internet.  Why am I not surprised.

 

I've gone through the help page: https://www.spark.co.nz/help/internet/set-up/non-spark-modem/

 

 

 

And changed what I can see, but can't find options like 

 

 

 

Operating mode: MDI/MDIX

 

  • Encapsulation: 802.1Q
  • PCP marking: 0
  • VID (or VLAN): 10

 

 

I've changed what I can but internet is still not working and Spark say not our problem contact tp link.

 

 

 

Any help on offer?

 

 

 

 


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
534 posts

Ultimate Geek

Subscriber

  # 2287134 1-Aug-2019 13:36
One person supports this post
Send private message quote this post

Which model router do you have?

 

If it is the TP-Link Archer C2 (Often called the AC750), I don't think it supports VLAN tagging. see https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=192266

 

You could try updateing its firmware if available.

 

 

 

 

 

 


'That VDSL Cat'
11032 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2287138 1-Aug-2019 13:47
Send private message quote this post

As above, vlan tagging is required. Last i checked it doesnt support tagging.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


28269 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 2287149 1-Aug-2019 14:12
One person supports this post
Send private message quote this post

There are numerous TP-Link routers called the "AC750" - that isn't a specific model number. Many of the low end models don't support VLAN tagging so aren't going to work.

 

Is there a reason you're not using the Spark supplied HG659b? It's a more capable device than the TP-Link.

 

 

 

 


627 posts

Ultimate Geek


  # 2287203 1-Aug-2019 14:50
Send private message quote this post

OpenWRT works on most TP-Link routers and supports vlan tagging.


8874 posts

Uber Geek

Lifetime subscriber

  # 2287211 1-Aug-2019 15:07
5 people support this post
Send private message quote this post

jmh:

 

Switched to Spark today and no internet.  Why am I not surprised.

 

 

what a snarky post start to a post, when the issue is likely at your end with your equipment.

 

 


Banana?
4856 posts

Uber Geek

Subscriber

  # 2287214 1-Aug-2019 15:13
One person supports this post
Send private message quote this post

Did Spark send you a new Router, or did you tell them you didn't need one (I did that when I changed to Spark)?

 

If you didn't get one, it sounds like you need them to send you one, or you need to pop out to the shops and pick one up (If there is a Spark store near you, they may be able to arrange for you to pick one up from there).

 

 

 

I am running Spark Fibre on a TPLink router. It's an Archer D7 (I think). Look on the bottom of yours, what is the model number?


jmh



458 posts

Ultimate Geek

Subscriber

  # 2287233 1-Aug-2019 15:41
Send private message quote this post

Thanks everyone.  In the end I popped down to my local store and picked up the free router I should have ordered.  Working fine now.


 
 
 
 


8874 posts

Uber Geek

Lifetime subscriber

  # 2287378 1-Aug-2019 20:22
3 people support this post
Send private message quote this post

sorry spark.....


jmh



458 posts

Ultimate Geek

Subscriber

  # 2289568 4-Aug-2019 12:40
Send private message quote this post

Just for the record, a simple switch over from MyRepublic to Spark has led to:

 

1.  Three very lengthy support calls to the Spark 'help', and now about to make another

 

2.  When the first support call to Spark fobbed me off onto the support for TP Link they were able to demonstrate that it was not the modem.

 

3.  On the second call to Spark techs, I gave him the option of not going further and resolving the problem instead I would go an picking up a new modem from the local shop, something I was hoping to avoid for all the following reasons.

 

4.  As a result of the new modem,  now on call 4 to Getflix because that doesn't work now.

 

5.  Networked printer connected but not printing

 

6.  Spent 1.5 hours last night on yet another Spark help call to get Netflix and Litebox (Litebox code not working).

 

 

 

So no, not saying sorry to Spark any time soon.  My advice to others, avoid changing providers if you can, especially avoid Spark.


4352 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2289569 4-Aug-2019 12:47
6 people support this post
Send private message quote this post

Sorry but again I'm not sure how this is a Spark issue?

 

If you use Getflix, a DNS service, that is nothing to do with Spark, they have no obligation to support anything but their own DNS.

 

Netflix and Lightbox are possibly not working if you are using getflix DNS instead of Sparks. 

 

This more sounds like you are using a non-typical set up and are running into issues. Not sure Spark can be blamed for this.

 

 

 

I have not used your TP-Link, but have used 3rd party routers, Getflix, DNS4ME, Lightbox and Netflix all on Spark without any issues.


5575 posts

Uber Geek


  # 2289572 4-Aug-2019 12:53
5 people support this post
Send private message quote this post

jmh:

 

Switched to Spark today and no internet.  Why am I not surprised.

 

Because you knew you didn't have a router that supports VLAN tag?


2325 posts

Uber Geek

Lifetime subscriber

  # 2289574 4-Aug-2019 13:00
3 people support this post
Send private message quote this post

jmh:

 

2.  When the first support call to Spark fobbed me off onto the support for TP Link they were able to demonstrate that it was not the modem.

 

 

OK, then tell us how TP link support proved that it was not the router at fault, i.e., it would need vlan support.


jmh



458 posts

Ultimate Geek

Subscriber

  # 2289576 4-Aug-2019 13:09
Send private message quote this post

OK, fair comments.  However I would say, if you don't have good technical support levels, don't change your internet provider.  I hadn't realised that I would need to reset everything.  Plus, it looks like Getflix may not support it:  'Yes, you can try, but it's a feature that is known to interfere with our services.'

 

Pity because I paid for a lifetime subscription.

 

I dream of a day when tech companies work together to provide seamless services - we're obviously not there yet.


2325 posts

Uber Geek

Lifetime subscriber

  # 2289580 4-Aug-2019 13:13
4 people support this post
Send private message quote this post

You're in fairyland now. Getflix doesn't support what exactly??


'That VDSL Cat'
11032 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2289583 4-Aug-2019 13:22
8 people support this post
Send private message quote this post

I'll be honest... i don't see much of issue here.

 

 

 

You bought your own modem(which you would have agreed to configure per the help page).
When reporting to spark that your own modem was not working, the rep advised the settings and directed you to a third party support team that knows your device.

 

 

 

Unfortunately, because Chorus (or other providers ofcourse) allow providers to select about 4 different ways to authenticate on Fibre, You can't always just up and move.

 

For the majority of customers moving to spark, their existing provider is PPPoE vlan 10, and we will just accept the connection soon as it flips across. For those who use what i'll call a "non standard" approach, yes it requires reconfiguration. 

 

 

 

I would love to keep a list and be able to say, Your coming from X provider you will have to change settings Y. but truth be told, Providers change.

 

Take for example Vodafone, Their Fibre connections by default are DHCP now. This used to be PPPoE. Vodafone still accept PPPoE however. so we can't definately say, You must change authentication methods..

 

It would also be a pretty heavy task to keep up with what all the other providers are doing on their network. After all these sorts of changes could be a change that's viewed as a competitive edge..

 

 

 

It's alot simpler to say. Here is the third party modem configuration, Please configure according to these.

 

 

 

 

 

Getflix needs to be configured correctly into your hg659b, again, Spark do not support third party dns services. So your on your own to configure this.

 

Spark do not block getflix. 

 

 

 

Connecting your printer, You have changed modems, you need to connect to the new wireless and likely setup it again as many printer softwares for some arcadic reason configure the printer drivers against IP addresses rather than hostnames.

 

 

 

 

 

I do apologize for the experience when it comes to services we do offer though, and feel that there may be some learnings to take from your experience in terms of communicating details more clearly from our reps you spoke to.

 

Lightbox, you will get your key in 1 weeks time. 

 

Netflix, you just need to active through your myspark. If it's not working past then please let me know and i'll happily have a poke and fix that.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.