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458 posts

Ultimate Geek


#253213 1-Aug-2019 13:16
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Switched to Spark today and no internet.  Why am I not surprised.


I've gone through the help page:




And changed what I can see, but can't find options like 




Operating mode: MDI/MDIX


  • Encapsulation: 802.1Q
  • PCP marking: 0
  • VID (or VLAN): 10



I've changed what I can but internet is still not working and Spark say not our problem contact tp link.




Any help on offer?





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458 posts

Ultimate Geek


  #2287233 1-Aug-2019 15:41
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Thanks everyone.  In the end I popped down to my local store and picked up the free router I should have ordered.  Working fine now.

4354 posts

Uber Geek


  #2289719 4-Aug-2019 16:25
14 people support this post
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What the f does Getflix have to do with connecting a printer?!?!?!?!?

You have a non-standard router & non-standard DNS settings. Do you expect Spark to send a technician to reconfigure your entire network?

As for 'spark should know my router doesn't work'. No. No they shouldn't. There are thousands of router models on the market. Spark have told you what router they want you to use, and you chose not to.

You chose to move on your own volition, its up to you to sort your network out. End of story.

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