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37 posts

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# 259913 30-Oct-2019 09:51
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Hi Team,

 

 

 

I have Vodafone TV, choros type 200 ONT, Asus modem RT AC5300, and a Prosafe switch jgs524pe.

 

 

 

The TV's are connected by cables, speakers around the house (yamaha musiccast) are WIFI. 

 

 

 

I am finding that the TV (through the Vodafone box) is dropping connection, as are the speakers at times. 

 

 

 

I am wondering if there are some settings in the router to review to try improve the connection? 

 

 

 

Airtime fairness?

 

 

 

Im a newb. 

 

 

 

Cheers! 

 

 

 

 


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  # 2346198 30-Oct-2019 10:19
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Hi, so the Vodafone box, I assume that the VodafoneTV box is that connected via WiFi or cable.

 

Cyril


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  # 2346199 30-Oct-2019 10:19
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1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi





Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 




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  # 2346200 30-Oct-2019 10:21
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cyril7:

 

Hi, so the Vodafone box, I assume that the VodafoneTV box is that connected via WiFi or cable.

 

Cyril

 

 

 

 

Hi mate, its connected by cable.


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  # 2346203 30-Oct-2019 10:24
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So how long does the VodaTV drop out, and where is the Netgear switch in the mix. When the VodaTV drops out do you loose overall internet, ie from a PC

 

Cyril




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  # 2346204 30-Oct-2019 10:25
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Batman:

 

1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi

 

 

 

 

1. Thanks for the quick reply. How do I turn those features off? I.e. where do I navigate to in the router software? 

 

2. Oh ok, how can I select which frequency to use for which device? I have seen the screen showing the devices and most are on 2.4GHz, but are not sure how to change it. 

 

 

 

Im basically pond scum in this tech understanding. Im old. 

 

 


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  # 2346205 30-Oct-2019 10:25
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ajc153:

 

Batman:

 

1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi

 

 

 

 

1. Thanks for the quick reply. How do I turn those features off? I.e. where do I navigate to in the router software? 

 

2. Oh ok, how can I select which frequency to use for which device? I have seen the screen showing the devices and most are on 2.4GHz, but are not sure how to change it. 

 

 

 

Im basically pond scum in this tech understanding. Im old. 

 

 

 

 

q1: 192.168.1.1

 

q2: you disconnect and reset all your wifi on all you devices. then identify which wifi name is 5GHz and only connect to those. you can change the wifi names on the router to help you remember which is 2.4Ghz. the advantage of the 2.4GHz is that you can stream video from your garden. the disadvantage is that the internet will be slow and also the signal is prone to inteference. the advantage of 5GHz is very fast but poor range.





Involuntary autocorrect in operation on mobile device. Apologies in advance.




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  # 2346206 30-Oct-2019 10:27
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cyril7:

 

So how long does the VodaTV drop out, and where is the Netgear switch in the mix. When the VodaTV drops out do you loose overall internet, ie from a PC

 

Cyril

 

 

 

 

I get a "connection lost" message on the TV, but I can still access netflix or youtube, just not the Vodafone TV content like Shortland Street.

 

 

 

The router plugs into the switch and the TVs, security camera box and PoE cameras, cat flap, VodafoneTV etc come from the switch.   


 
 
 
 


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  # 2346209 30-Oct-2019 10:29
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ajc153:

 

Batman:

 

ajc153:

 

Batman:

 

1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi

 

 

 

 

1. Thanks for the quick reply. How do I turn those features off? I.e. where do I navigate to in the router software? 

 

2. Oh ok, how can I select which frequency to use for which device? I have seen the screen showing the devices and most are on 2.4GHz, but are not sure how to change it. 

 

 

 

Im basically pond scum in this tech understanding. Im old. 

 

 

 

 

 

 

192.168.1.1

 

 

 

 

Thanks yes I can get into the software ok. just not sure where to navigate in the software to try the changes you have suggested. i.e. is it under professional? WAN? LAN? etc...

 

 

i have also updated my answer previously





Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 2346210 30-Oct-2019 10:29
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Is this a vodaTV on subscription, ie Gen1 model, or the new Gen2 purchased from a High St outlet like Noel Lemmings etc.

 

Cyril




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  # 2346211 30-Oct-2019 10:31
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cyril7:

 

Is this a vodaTV on subscription, ie Gen1 model, or the new Gen2 purchased from a High St outlet like Noel Lemmings etc.

 

Cyril

 

 

 

 

Its the one Vodafone send on subscription, its a very small all black one in a square shape. 


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  # 2346212 30-Oct-2019 10:32
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Batman:

 

ajc153:

 

Batman:

 

ajc153:

 

Batman:

 

1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi

 

 

 

 

1. Thanks for the quick reply. How do I turn those features off? I.e. where do I navigate to in the router software? 

 

2. Oh ok, how can I select which frequency to use for which device? I have seen the screen showing the devices and most are on 2.4GHz, but are not sure how to change it. 

 

 

 

Im basically pond scum in this tech understanding. Im old. 

 

 

 

 

 

 

192.168.1.1

 

 

 

 

Thanks yes I can get into the software ok. just not sure where to navigate in the software to try the changes you have suggested. i.e. is it under professional? WAN? LAN? etc...

 

 

i have also updated my answer previously

 

 

guest network - turn off

 

AI protection - turn off

 

adaptive QOS - turn off

 

traffic analyzer - turn off

 

USB application - turn off

 

aicloud - turn off

 

wireless - enable smart connect - turn off

 

firewall - DO NOT TOUCH

 

anything else that is not wireless - DO NOT TOUCH or you might lose your internet until you fix it





Involuntary autocorrect in operation on mobile device. Apologies in advance.




37 posts

Geek


  # 2346213 30-Oct-2019 10:33
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Batman:

 

ajc153:

 

Batman:

 

1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi

 

 

 

 

1. Thanks for the quick reply. How do I turn those features off? I.e. where do I navigate to in the router software? 

 

2. Oh ok, how can I select which frequency to use for which device? I have seen the screen showing the devices and most are on 2.4GHz, but are not sure how to change it. 

 

 

 

Im basically pond scum in this tech understanding. Im old. 

 

 

 

 

q1: 192.168.1.1

 

q2: you disconnect and reset all your wifi on all you devices. then identify which wifi name is 5GHz and only connect to those. you can change the wifi names on the router to help you remember which is 2.4Ghz. the advantage of the 2.4GHz is that you can stream video from your garden. the disadvantage is that the internet will be slow and also the signal is prone to inteference. the advantage of 5GHz is very fast but poor range.

 

 

 

 

Thank you, I thought the opposite is true, so maybe that is where I went wrong. Ill try connect to the 5GHz. 

 

Where do I go to turn off the smart stuff that might be interfering with the TV connection quality over cable?  

 

EDIT: Thanks I am just re-reading your updated posts, cheers fella. 


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  # 2346214 30-Oct-2019 10:34
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ajc153:

 

Batman:

 

ajc153:

 

Batman:

 

1. turn off all smart features/QOS. they are useless in a gaming router and only cause glitches and gives little improvement (yes I have a asus RT AC3200, i have tested this statement and while the wifi and ethernet connection is amazing, the "features" are practically useless and buggy)

 

2. don't use 2.4GHz wifi

 

 

 

 

1. Thanks for the quick reply. How do I turn those features off? I.e. where do I navigate to in the router software? 

 

2. Oh ok, how can I select which frequency to use for which device? I have seen the screen showing the devices and most are on 2.4GHz, but are not sure how to change it. 

 

 

 

Im basically pond scum in this tech understanding. Im old. 

 

 

 

 

q1: 192.168.1.1

 

q2: you disconnect and reset all your wifi on all you devices. then identify which wifi name is 5GHz and only connect to those. you can change the wifi names on the router to help you remember which is 2.4Ghz. the advantage of the 2.4GHz is that you can stream video from your garden. the disadvantage is that the internet will be slow and also the signal is prone to inteference. the advantage of 5GHz is very fast but poor range.

 

 

 

 

Thank you, I thought the opposite is true, so maybe that is where I went wrong. Ill try connect to the 5GHz. 

 

Where do I go to turn off the smart stuff that might be interfering with the TV connection quality over cable?  

 

 

 

 

see latest post





Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 2346215 30-Oct-2019 10:35
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if you get not internet after touching stuff just reboot the router until you get internet.

 

on my asus rt ac3200 it needs to be rebooted precisely 3 times to get an internet connection back

 

till this day I don't know why





Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 2346216 30-Oct-2019 10:36
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Hi, the early Gen1 VodaTV has a reputation of mysteriously dropping connection, the fact that you can access Netflix or YouTube at the time indicates its unlikely to be a problem with your network, but a known issue with the VodaTV.

 

After the RWC I understand the VodaTV Gen1 will get a firmware upgrade to bring it up to date with the Gen2 model, this fix's these issues.

 

Cyril

 

Edit: One final note, I personally would run a mile than use an Asus router.


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