Anybody know when the Unifi Dream Machine Pro will be available in NZ?

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Anybody know when the Unifi Dream Machine Pro will be available in NZ?

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27 posts

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#2536029 7-Aug-2020 07:58

richms:

Im more interested in the UXG-Pro instead, not interested in importing one at this stage when they get to general availability over there because of the silly US power outlet on the back of it.

Depending on price I am too, but picking up the UDM Pro in the interim. Of course a lot of that interim might have been spent waiting for it

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richms

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#2536090 7-Aug-2020 09:45

Holding off because no hyperfiber yet so no real need for it and need to upgrade the rest of the network.

Richard rich.ms

tanivula

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#2536091 7-Aug-2020 09:45

Yeah, since I've already got a CK2+ etc the UXG-Pro should be the upgrade path. Did I read correctly the controller in the UDM-Pro can't control multiple sites?

Fen

27 posts

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#2536114 7-Aug-2020 10:11

Yes, it's single site. Doesn't matter to me personally as a home user, but contributes to the overall weirdness of spec on the thing as a whole - I don't imagine many home users have the need for access control or these days a phone system, but anything bigger than a single site business needs features it doesn't have.

I used to run 2 sites in a controller on a Mac and I *think* the super easy site-to-site VPN setup I used would not be available on the UDM Pro, so having one per physical location to manage the phones and access isn't really available.

In terms of need for the UDM Pro speeds today I have Gigabit fibre and I want to turn on IPS. Currently with a USG 3P that's just not happening and even the USG Pro is woefully underpowered for it. I don't need the UXG-Pro, but it just feels like a far better "one tool for one job and do it right" solution than the UDM Pro specs that scattergun a bunch of features that I can't imagine all make sense for any use case.

richms

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#2536134 7-Aug-2020 10:25

I have APs at friends places controlled by my cloudkey so would need to keep that anyway to manage them, and ending up with 2 unifi controllers would be a bridge too far for me. If they remove the insistance on using the internal controller on the DM and let me just leave it sit there unused with the router part being done by the external it would be ok

Also I would probably be wanting to put a device at another location, again controlled by my home cloudkey so that would also need to not be a dream machine if they cant be seperated from the internal controller as I would need a site to site VPN and thats harder between controllers vs all being on one.

Richard rich.ms

Fen

27 posts

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#2539522 12-Aug-2020 16:39

Finally got shipping info for mine from Go Wireless. I spoke to them on Monday and they had a shipping issue with their courier and Lithium Ion batteries, though I'm not sure why as I don't think the UDM-Pro has a battery (the UCKG2 does however).

Anyway it's supposed to arrive tomorrow and I guess then the nightmare will begin as even as recently as last week a US Youtuber posted a video of the setup not working...

landsblerg

14 posts

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#2539529 12-Aug-2020 16:43

Good luck! I'll be interested to hear your initial thoughts.

Rodders1nz

37 posts

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#2540107 13-Aug-2020 12:05

Fen:

Finally got shipping info for mine from Go Wireless. I spoke to them on Monday and they had a shipping issue with their courier and Lithium Ion batteries, though I'm not sure why as I don't think the UDM-Pro has a battery (the UCKG2 does however).

Anyway it's supposed to arrive tomorrow and I guess then the nightmare will begin as even as recently as last week a US Youtuber posted a video of the setup not working...

Set up this morning - no issues

Fen

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#2540286 13-Aug-2020 15:19

Rodders1nz:

Set up this morning - no issues

Good to hear. Mine got delayed at the transport depot in Chch yesterday about 6pm, and while it's in Wellington now it's waiting for a courier, so I doubt it will get one until tomorrow.

Did yours find the internet OK and restore a backup of your configuration? Did you use the mobile phone wizard over Bluetooth or do it manually?

Rodders1nz

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#2540323 13-Aug-2020 16:07

Fen:

Rodders1nz:

Set up this morning - no issues

Good to hear. Mine got delayed at the transport depot in Chch yesterday about 6pm, and while it's in Wellington now it's waiting for a courier, so I doubt it will get one until tomorrow.

Did yours find the internet OK and restore a backup of your configuration? Did you use the mobile phone wizard over Bluetooth or do it manually?

Found internet first time (directly connected to ONT) Configured with browser, was going to use back up controller but version was different so just set up new controller(only had an AP-pro)

Fen

27 posts

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#2541538 15-Aug-2020 12:43

Up and running now - didn't go as smoothly as it could have done, but wasn't a total nightmare either.

I finally got the UDMP home about 6:30 yesterday evening. Due to issues with getting physical access to the ONT and USG I initially set it up with its WAN port plugged into my LAN. Against my better judgement I used the iPhone to do the initial setup and it went smoothly; found the internet and did a firmware upgrade, let me associate it with my Ubiquity account etc.

Next I wanted to restore a backup from my UCKG2+ which meant connecting to it from my laptop. Issue 1 came up in that I couldn't find a working username and password combination to log into it. I think it should have been my cloud credentials but it wasn't having them. After some Googling I decided to factory reset it and set up with my laptop from scratch, which was what I had intended to do until I got impatient and used the iPhone.

I think the paperclip I was pushing the reset button with must have slipped off as it didn't complete saying it was factory resetting and then came up asking to be recovered. Recovery mode isn't a nightmare to use, but it did mean I had to download firmware (1.7.2 is the current) and flash that. It came up as a new device afterward and I completed setup a second time but from my laptop - all good.

When I went to restore my backup it wouldn't go. It turns out 1.7.2 for UDMP comes bundled with controller 5.13.30 (I think) and my CKG2+ was running 5.13.33, so the backup was from a newer controller. After a bit of Googling I established the UDM controller isn't available separately and I had to download beta firmware 1.8.4 (I think) which comes bundled with controller 5.14.22. That requires an early access logon (which I already had) to get access to the FW download URL, and then I had to figure out how to enable SSH so I could install it.

With the later controller it was happy to restore the CKG2+ backup, and the process of shutting down the controller on the UCKG2+ and swapping out the USG 3P couldn't have been any easier from then on.

I literally just started to play with it and my initial observation is that I can get ~900Mbps in Ookla to Spark in Wellington on my Spark 900/400 fibre - just like the USG did. When I turn on IPS that drops to 668. I have turned off Protect and the useless other apps it runs so it's only running as a gateway / firewall and controller, so I don't know why it's not managing 900Mbps with IPS on when it's supposed to be capable for 3,500.

Also it doesn't seem to want to let me connect to the controller UI from Chrome on my iPad using the local SuperAdmin account I created - I can log in but it doesn't show the network controller as an option when I do. I'm currently connected using ChrEdge on my Mac and my Ubiquity Cloud creds.

Immediate impression then is overwhelming disappointment. I waited months to be able to order this thing and another 5½ months for it to arrive after I paid for it, and it isn't doing the single thing I really wanted it for; letting me max out my fibre with all the security turned on. I'll update if I figure out why it's throttling my throughput, but ahead off hitting Google to try to figure out what might be the case I'm not confident I'll be able to fix it.

UPDATE

Using fast.com the speed is more consistent - I'm seeing around 780 Mbps with IPS on or off, so maybe it's a quirk of the very artificial Ookla test from Spark fibre in Wellington to a Spark test server in Wellington.

Fen

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#2542145 16-Aug-2020 11:30

It turns out there is a known issue with PPPoE connections losing 200+Mbps throughput with IPS turned on and Ubiquiti is looking into it. That seems to largely involve hoping the next firmware will fix it based on a thread I just read on their support forum, but as I’m on the latest RC they have it’s obviously not fixed yet.

timbosan

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#2542182 16-Aug-2020 12:36

Fen:

It turns out there is a known issue with PPPoE connections losing 200+Mbps throughput with IPS turned on and Ubiquiti is looking into it. That seems to largely involve hoping the next firmware will fix it based on a thread I just read on their support forum, but as I’m on the latest RC they have it’s obviously not fixed yet.

This is just a sad state of things for Ubiquiti - this should have been an amazing router / device, but it looks less and less likely I would bother with one. I will either stay with Untangle for my router, or even look at the older USG-PRO-4 as at least they are stable and working, even if a bit slower. 100Mpbs is always more than the 0Mbps from a product that is broken.

I have read many many posts about how bad the Unifi software is of the UDM-Pro, that even now it's still just a beta-product. When it could have been so much more. Funny enough they still seem to sell, Go Wireless had them in stock a ONE day before selling out again.

landsblerg

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#2542240 16-Aug-2020 13:44

Yeah, i think i still will get one, but as with most Unifi products that seem to be lacking on release, i believe that this will only improve over time. They seem to have the hardware to at least bust out the goods, but its unfortunate that this will come in time rather than out of the box.

I may consider dropping the money when the price drops and the improvements are made.

Fen

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#2542258 16-Aug-2020 14:15

It's still faster than a USG-Pro 4 with IPS on, so I don't regret buying it as an upgrade from a USG 3P, it's just disappointing when it doesn't do what it should do and is capable of doing.

I'm not clear if 660Mbps is where PPoE tops out currently or if it can go higher with a faster downstream, but I suspect it tops out at that. One guy put back his ISP router and ran the UDMP through it with a DHCP WAN connection and even with double NAT he saw ~line speed, so for sure it's a software issue with the implementation of PPoE, and that means it should be fixed eventually.

For my use case it is really just an upgraded USG 3P. I guess I could buy a hard drive for it and move my cameras across to it, and probably sell the UCKG2+ to more than cover the HDD cost as well as get a bigger drive, but SecuritySpy is my primary CCTV system so I don't find the 1TB drive for Protect too limiting even with 15 cameras - I have over 24 hours of continuous footage on the UCKG2+ and motion events recorded by SS stay on my NAS for months if I want them to.

I wanted rack mount and to get the max out of my 900/450 fibre, otherwise the UDM base would have worked for me just as well, and likely that's the same for most people. Sucks that the UDM probably has as good throughput for my application as the UDMP - possibly even more if it doesn't have a bug with PPoE and can deliver its full 850Mbps with IPS on.

I think where I'll end up is with the UXG Pro when it hits NZ, and I'm more interested in the new NVR than Protect on the UDMP. Overall I wouldn't say "don't buy the UDM Pro", but it's far from a must have for lots of scenarios.

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