Jase2985:
so once again the issue was with the customers devices/setup
Well more that Spark sent me a B618 to use for by gigabit fibre connection which I've since found out was the bottleneck. They gave us wireless while our fibre was being installed which is why they sent the B618 out to us but also said that once the fibre is installed to use the same modem. Not ideal at all. I had a couple HG659s lying around luckily