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436 posts

Ultimate Geek

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  #2530522 29-Jul-2020 08:54
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ajc153:

 

wellygary:

 

Have you turned off DHCP on the second router.... 

 

Your terminology is confusing....

 

"the ONT is plugged in to the VF router" - yes

 

"the Two routers are plugged into the switch" ? - what is the switch plugged into? - what are the two routers?  does that make 3 including the VF router??

 

 

 

 

 

 

Hi, no I havent turned DHCP off, Ive just plugged them in and not adjusted settings. 

 

 

 

ONT into WAN port on VF Router. 

 

VF Router plugged into Netgear Switch

 

Ubiquiti Router Plugged into Netgear Switch

 

WAP plugged into Netgear Switch

 

 

 

2 Routers. 

 

 

What is the Ubiquiti router doing in this setup? About the only thing it would do is consume power at best and completely confuse the network at worst.


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  #2530530 29-Jul-2020 09:14
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My head hurts reading this thread, clearly some bad advise has ended up with this situation. As for VTV and edgerouter, that should not be an issue, I suggest something more fundamental at play.

 

Cyril


 
 
 
 


BDFL - Memuneh
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#2530534 29-Jul-2020 09:17
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cyril7:

 

My head hurts reading this thread, clearly some bad advise has ended up with this situation. As for VTV and edgerouter, that should not be an issue, I suggest something more fundamental at play.

 

Cyril

 

 

You mean, something like having two routers on the same network, dishing out DHCP?





 

 

These links are referral codes

 

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619 posts

Ultimate Geek

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  #2530539 29-Jul-2020 09:27
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freitasm:

 

cyril7:

 

My head hurts reading this thread, clearly some bad advise has ended up with this situation. As for VTV and edgerouter, that should not be an issue, I suggest something more fundamental at play.

 

Cyril

 

 

You mean, something like having two routers on the same network, dishing out DHCP?

 

 

you are asking for trouble with two routers giving out DHCP, you client may end up obtaining an address & default gateway form a router that has no internet connection, I am with @cyril7 on this... this is actually quite painful to read.....


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  #2530560 29-Jul-2020 09:50
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@ajc153 I'm no expert in networking but it sounds like you may have a couple of basic configuration problems. Daisy-chaining routers will cause problems on the network unless you disable DHCP and NAT on the down-stream slaves.

 

The ideal option is to eliminate the extra routers all together. If for some weird reason you can't (and remember lots of other people are running Vodafone TV on simple setups without having the issues you speak of), then for reliability and performance my suggestion is to:

 

a) Disable DHCP and NAT on the two(?) slave routers so that only one upstream router (closest to the ONT) is doing DHCP and NAT.

 

b) If you can't disable NAT, then plug the slave routers in the master (the one closest to the ONT) using the LAN ports, not the WAN ports.

 

Ask a silly question but is your "incompatible with V.F." Wireless AP set to a New Zealand channel range? If it is dynamically changing to a wireless channel that is restricted in N.Z. (such as Ch14) the V.F. TV will loose the wireless connection. You might want to try setting it to stay on channel 1, 6 or 11.


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  #2530567 29-Jul-2020 09:59
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Hi, without reading the whole thread as it impacts my health, is it possible that the reason you are having disconnect issues is that the UniFi APs are advertising a single SSID on both bands, and the VTV only supports 5GHz as I recall, and purhaps its getting upset with that.

 

So maybe stand up a SSID for the VTV that only broadcasts on the 5GHz band.

 

Cyril


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Ultimate Geek


  #2530569 29-Jul-2020 10:01
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There is no way that the Vodafone TV box only works reliably with a Vodafone router. They just would not make such a product. For one thing Vodafone sells it to anyone, not just Vodafone customers. For another thing it's just a regular set-top box running on Android, like any of the other hundreds of similar alternatives - there is just no technical reason it would require such a special and esoteric network setup.

 

If indeed the Vodafone TV requires a special ISP router to operate effectively (I highly, highly doubt this) then it's a piece of crap and you should look for an alternative - rather than twisting your entire home network into a total mess to try to accommodate it.


 
 
 
 


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  #2530570 29-Jul-2020 10:06
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@allio:

 

For another thing it's just a regular set-top box running on Android, like any of the other hundreds of similar alternatives - there is just no technical reason it would require such a special and esoteric network setup.

 

 

The Vodafone TV Gen2 sold in New Zealand is Linux-based.

 

But yes, it works with any AP/router from any manufacturer - provided you don't have problems with multiple routers in the network dishing out DHCP and (as above) routers working on non-NZ bands.





 

 

These links are referral codes

 

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  #2530572 29-Jul-2020 10:10
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Also, seeing the Vodafone TV Gen 2 is 5 GHz only, are you sure you don't have any radar conflict with the router?

 

So many thing to look at - ask yourself WHY? five times to find the root cause. Adding routers is not the solution.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


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Ultimate Geek


  #2530573 29-Jul-2020 10:10
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freitasm:

 

The Vodafone TV Gen2 sold in New Zealand is Linux-based.

 

But yes, it works with any AP/router from any manufacturer - provided you don't have problems with multiple routers in the network dishing out DHCP and (as above) routers working on non-NZ bands.

 

 

Thanks freitasm - will admit I assumed. The point stands, however 😃




83 posts

Master Geek


  #2530601 29-Jul-2020 10:29
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Hi team,

 

Thanks for everyone's input, I could have been clearer how I ended up here, so here is the background. 

 

Ok, here is a bit of a run down to explain how I ended up where I am. 

 

     

  1. New house build and have a data room setup in the house for Yamaha Musiccast AV, AVTech security, networking, IR devices etc. I have 3 Samsung Q6 TV's inside and one TV outside all with HDMI and cat6 cables running back to the data room.
  2. The idea was to have a single Vodafone box run to a splitter and just watch it from any TV.
  3. Installed the stock Vodafone gear and had Wifi issues reaching the spa pool and where the irrigation and front gate intercom and touch pad was planned to go.   
  4. At the same time we had issues with the TV's getting a pink screen, at that time the roof came off and the HDMI cables were replaced. 
  5. Bought an Asus router (RT-AC5300) to help with the wifi issues, but the Vodafone live TV would say "connection lost". I could still play recorded TV and netflix etc but live TV only would fail
  6. I went back to the stock modem and had the same issue with live TV losing connection, once to twice a day. Again everything had connection just not live TV. 
  7. We then tried:

     

       

    1. A replacement bundled TV (gen1) unit.
    2. I bought a Ubiquiti Edgerouter and 3 WAP units and got rid of the Asus one and tried running it over WIFI instead of ethernet. This was installed and configured by PB Tech who have been really good.      
    3. I tried a different HDMI cable installed by the original sparky.
    4. The AV company installed a Cat6 cable with HDMI converter on it.
    5. The AV company installed an HDMI management device.
    6. I tried running it on 3 different TVs (Samsung Q6's).
    7. I tried running it through the HDMI splitter and direct.
    8. I tried manually entering the IP etc addresses and tried it on Auto in the Vodafone box.
    9. I tried a Gen2 box and another subscription to Vodafone TV to test that out, that didnt work either. Both devices failed.  
    10. I tried several different Cat6 and Cat5E cables between the Vodafone TV and a Netgear switch, and directly into the router. 
    11. I tried running it on 720P and 1080P resolution.
    12. Bought a wifi power point to powercycle the VTV box as thats the only thing that reconnects it (workaround).
    13. Through all these different attempts ONLY ONE router was used. I only tried two for a couple of days recently and thats now stopped.
    14. All of the above failed and still had the connection lost issue.Vodafone developers and tech support have been working on this for 18 months along with the original sparky's, PB tech and the AV company.

     

  8. We have now (28/7/2020) got another Vodafone router (ubiquiti router NOT installed) and the WAPs running through the switch. This is getting 50mbps over the Vodafone wifi and 85mbps over WAP which is better than when I tried to run the two routers, lesson learned. I have not had the connection lost issue for 4 days now on the new Vodafone router. 

 

What I am trying to achieve is running the Vodafone TV with the Ubiquiti networking gear and get rid of the Vodafone unit so I can integrate a new security system with the ubiquiti. If that doesnt work and I still get connection lost issues, Im looking for a way to run both routers (maybe thats two connections from the ONT?). Hence why Im hear doing my own research now after 18 months of many specialists not being able to solve it, all of the above was their advice to solve it.

 

It may be something as simple as a config of the settings on the Ubiquiti router, but I dont know... 

 

 

 

Cheers! :)

 

 

 

Andrew 

 

     

 

 

 

 




83 posts

Master Geek


  #2530607 29-Jul-2020 10:31
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cyril7:

 

Hi, without reading the whole thread as it impacts my health, is it possible that the reason you are having disconnect issues is that the UniFi APs are advertising a single SSID on both bands, and the VTV only supports 5GHz as I recall, and purhaps its getting upset with that.

 

So maybe stand up a SSID for the VTV that only broadcasts on the 5GHz band.

 

Cyril

 

 

 

 

Hi, the VTV is not connected over WIFI its ethernet. Cheers. 




83 posts

Master Geek


  #2530608 29-Jul-2020 10:32
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allio:

 

There is no way that the Vodafone TV box only works reliably with a Vodafone router. They just would not make such a product. For one thing Vodafone sells it to anyone, not just Vodafone customers. For another thing it's just a regular set-top box running on Android, like any of the other hundreds of similar alternatives - there is just no technical reason it would require such a special and esoteric network setup.

 

If indeed the Vodafone TV requires a special ISP router to operate effectively (I highly, highly doubt this) then it's a piece of crap and you should look for an alternative - rather than twisting your entire home network into a total mess to try to accommodate it.

 

 

 

 

I agree it should work, hence why I tried the Asus 5300 and the ubiquiti setup. Both had the same issue I described in my long inception post on this page.  

 

 

 

Andrew




83 posts

Master Geek


  #2530610 29-Jul-2020 10:35
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freitasm:

 

Also, seeing the Vodafone TV Gen 2 is 5 GHz only, are you sure you don't have any radar conflict with the router?

 

So many thing to look at - ask yourself WHY? five times to find the root cause. Adding routers is not the solution.

 

 

 

 

Hi, I tried the gen2 box over both frequencies and over ethernet, same issue with connection dropping for live TV only, but everything else still connected and recorded TV would play. 


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  #2530614 29-Jul-2020 10:38
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Hi, all these VTV disconnection issues, were they not solved when Gen1 were upgraded to Gen2 firmware about 6months ago?, are you sure its not an issue of the firmware not upgraded, and maybe that has happened for you around the same time as you upgraded to the new router, in which case the previous disconnects would have happened with any router.

 

Cyril 


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