Internet connection issue, please help!

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freitasm

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#2592012 26-Oct-2020 13:36

Is your router using the default DNS configuration or is it configured with something different?

Tried using 8.8.8.8 / 8.8.4.4 to see how it goes?

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Krizom

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#2592013 26-Oct-2020 13:38

RunningMan:

Can you post a copy of a traceroute when things are working, and another when not.

Correct me if im using the wrong tracert site as im using the standard the spark technicians has told me to use which was tracert stuff.co.nz and tracert nzherald.co.nz
[EDIT: the one where it doesnt go over the first hop is just the first hop with <1ms but to nothing. im assuming this is just saying its not talking between the modem and my device? if so then i apologise]
[EDIT 2: in regards to the part where it doesnt work. its like the stuff.co.nz one but the request timeouts hits until 30 hops. when it does happen ill copy paste it but for not it seems to do only thing for today.]

Tracing route to nzherald.co.nz [104.22.60.165]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms smart.mesh [192.168.1.254]
2 2 ms 2 ms 2 ms 219-89-72-1-fibre.sparkbb.co.nz [219.89.72.1]
3 1 ms 3 ms 2 ms 222.152.41.165
4 2 ms 2 ms 1 ms 122.56.113.4
5 2 ms 1 ms 2 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
6 28 ms 30 ms 26 ms et10-0-5.sgbr3.global-gateway.net.nz [202.50.232.110]
7 33 ms 26 ms 33 ms ae7-10.sebr4.global-gateway.net.nz [122.56.127.214]
8 28 ms 28 ms 27 ms 108.162.247.6
9 33 ms 26 ms 26 ms 104.22.60.165

Tracing route to stuff.co.nz [65.9.137.76]
over a maximum of 30 hops:

1 1 ms 9 ms <1 ms smart.mesh [192.168.1.254]
2 1 ms 5 ms 5 ms 219-89-72-1-fibre.sparkbb.co.nz [219.89.72.1]
3 3 ms 2 ms 3 ms 222.152.41.165
4 3 ms 5 ms 3 ms 99.83.68.120
5 55 ms 8 ms 11 ms 150.222.119.50
6 7 ms 3 ms 2 ms 150.222.119.133
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 5 ms 2 ms 2 ms 65.9.137.76

Krizom

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Wannabe Geek

#2592014 26-Oct-2020 13:41

freitasm:

Is your router using the default DNS configuration or is it configured with something different?

Tried using 8.8.8.8 / 8.8.4.4 to see how it goes?

tried both default router dns config when you factory reset and the 8.8.8.8 as primary and 8.8.4.4 as secondary. other than that. i have tried nothing else in regards to the DNS

sbiddle

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#2592068 26-Oct-2020 15:44

So based on what you've posted so far I get the feeling this issue is only on a single PC? Have you tried another device?

Krizom

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#2595301 31-Oct-2020 11:50

sbiddle:

So based on what you've posted so far I get the feeling this issue is only on a single PC? Have you tried another device?

yes i have tried on another device
all of the connected devices within my household is affected. laptops, pc, my phone, etc.
ive connected my own pc and 2 other laptops and tested them individually and all shows the same issue.

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