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Wannabe Geek


Topic # 46283 6-Nov-2009 02:21
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Hi,

Thought it would be interesting to see what some of you would have to say on this matter so thought I would post it!

My IT department installed a BT line at an OAP complex so that they could browse the internet etc.
All we did was put the line in nothing else - all the equipment and the setup was done by someone else.

The setup itself was working fine for many months, until there was a problem with the router. We tested the line (as that's all we support) and it was working fine. Did all the usual test etc couldnt find the fault.
To diagnose if the router was to blame I visited site with a new router and during the config process I was interupted and told that it was all working again!! Not wanting the break something that was working I stopped and left.

Today I have received an email from a site contact saying that they cannot send emails!

Personally in my opinion if they can get on the net and browse to the email provider then our side of it is working fine and there's nothing we can do.

What do you think?

Yes or No?!

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BDFL - Memuneh
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  Reply # 270538 6-Nov-2009 07:06
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If they can browse the Internet but can't send emails then I would look at these:

a) email client configuration changed by the users
b) email server configuration changed by the ISP
c) Software firewall on each PC blocking outgoing connections to SMTP servers
d) Router firewall blocking outgoing connections to SMTP servers
e) email hosting wasn't paid and the email service discontinued


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