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142 posts

Master Geek


# 82681 4-May-2011 09:32
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I just bought a new TD-W8960N yesterday and replacing the Telecom's TG585v7. I can see the router is connected with Telecom(we are using Telecom) but we just can't use the internet, I set up the connection using the following setting:

VPI/VCI: 0/100
UBR,
No QoS,
VC/MUX

And the router connected to telecom with the following information:
Default Gateway: 222.152.45.25(pppoa0)
Primary DNS Server: 122.56.237.1
Secondary DNS Server: 210.55.111.1

Destination          Gateway     Subnet Mask        Flag     Metric Service             Interface
222.152.45.25     0.0.0.0       255.255.255.255  UH 0    pppoa_0_0_100          pppoa0
192.168.1.0         0.0.0.0       255.255.255.0     U 0      br0
0.0.0.0                0.0.0.0       0.0.0.0               U 0      pppoa_0_0_100           pppoa0


I did the test in the router:
Test the connection to your DSL service provider 
Test ADSL Synchronization:  PASS
Test ATM OAM F5 segment ping: PASS
Test ATM OAM F5 end-to-end ping: FAIL

Test the connection to your Internet service provider
Test PPP server session: PASS
Test authentication with ISP:  PASS
Test the assigned IP address:  PASS
Ping default gateway:  PASS
Ping primary Domain Name Server:  FAIL


The log says:
Jan 1 00:00:47 user crit kernel: eth0 Link UP. 
Jan 1 00:00:47 user crit kernel: xDSL G.994 training 
Jan 1 00:00:47 user crit kernel: ADSL G.992 started 
Jan 1 00:00:47 user crit kernel: ADSL G.992 channel analysis 
Jan 1 00:00:47 user crit kernel: ADSL G.992 message exchange 
Jan 1 00:00:47 user crit kernel: ADSL link down 
Jan 1 00:00:47 user crit kernel: xDSL G.994 training 
Jan 1 00:00:47 user crit kernel: ADSL G.992 started 
Jan 1 00:00:47 user crit kernel: ADSL G.992 channel analysis 
Jan 1 00:00:49 user crit kernel: ADSL G.992 message exchange 
Jan 1 00:00:49 user crit kernel: ADSL link up, Path 0, us=1041, ds=16724 
Jan 1 00:00:50 daemon crit syslog: PPP LCP UP. 
Jan 1 00:00:50 daemon crit syslog: Received valid IP address from server. Connection UP.




It seems we successful connected to Telecom but we just can't use the internet, with the LAN port or wireless, is there anything else we need to set up in the router? Thank you.

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239 posts

Master Geek


  # 465159 4-May-2011 09:45
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Xtra DNS server broken?

> server 122.56.237.1
Default Server:  ns1.xtra.co.nz
Address:  122.56.237.1

> www.xtra.co.nz
Server:  ns1.xtra.co.nz
Address:  122.56.237.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to ns1.xtra.co.nz timed-out



142 posts

Master Geek


  # 465173 4-May-2011 10:10
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Interesting, I can get IP address from DNS servers but can not connect to anywhere.


C:\>ping google.co.nz

Pinging google.co.nz [74.125.224.52] with 32 bytes of data:

Request timed out.

 
 
 
 




142 posts

Master Geek


  # 465187 4-May-2011 10:26
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Found the problem.... There is a switch connected to the router and we didn't refresh the IP after swapped the switch to the new router, so all the computers are using a invalid IP address =.=

8035 posts

Uber Geek

Trusted

  # 465271 4-May-2011 13:14
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Sounds like you have a 2nd router connected rather than a basic switch, what make and model is this unit?



142 posts

Master Geek


  # 465615 5-May-2011 09:50
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Ragnor: Sounds like you have a 2nd router connected rather than a basic switch, what make and model is this unit?

That's a big one with 24 ports. Internet is working after we just unplug->plug the cable on the computer to get a new IP from the DHCP. I don't want to go into that small-dark-cold room again to find the model >_<

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