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113 posts

Master Geek


Topic # 84722 6-Jun-2011 20:34
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Hi guys,

I have a client who hosts their own website so that web-orders can be imported directly into their lab software.  They have been experiencing issues with their current router (not sure of the brand, but doubt it would've cost anymore that $120), it gets quite hot and looses its connection so customers are no longer able to place online orders.

Has anyone had a really good experience with a router that just goes and goes and goes?

Any help would be greatly appreciated.

Cheers

Hadley

 

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  Reply # 478336 6-Jun-2011 20:40
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Are you after a router or a router with built in modem?




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Master Geek


  Reply # 478337 6-Jun-2011 20:42
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Hi sorry good point. Router with in build modem. Blame the monday-itis ;)

 
 
 
 


xpd

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  Reply # 478343 6-Jun-2011 21:03
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Ive yet to come across a modem/router that disconnects due to overheating.... maybe Ive just been lucky :)

My router for past 5 years has been a 3Com Office Connect which has been stable as a rock.




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Master Geek


  Reply # 478347 6-Jun-2011 21:08
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hmm, so the heat is maybe a red herring.

I'll check out the 3Com Office Connect. Cheers

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  Reply # 478350 6-Jun-2011 21:15
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Also if you want a decent router/modem look at the Cisco range (Not Linksys by Cisco!)


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  Reply # 478372 6-Jun-2011 22:21
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Put many routers on the end of a long connection to the exchange and they get hot. The Dynalink 13something I was trying here was like that. Rock solid at a friends place, total crap here with it dying in no time when seeding out or FTP uploading.

IMO, the website should not be on the ADSL connection, it should be hosted somewhere else and the orders pulled down on demand. Get a few people hitting the server on ADSL at once and it will start to run unacceptably slow unless its just serving up the most primitave of pages.




Richard rich.ms



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Master Geek


  Reply # 478387 6-Jun-2011 22:58
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Hi Rich, we had used openhost in the past to host our web-site but the client wasn't happy having to go through the manual process to register his IP address with them everyday in order to be able to connect to our DB.

The website doesn't get huge amounts of traffic as its not targeted at 'Joe public', we do between 20 and 30 orders a day.

Interesting what you say about the distance to the exchange though, makes me feel like we could throw a ton of money at a new modem and still be no better off. I'll certainly read up on this and see if I can find out how far away he is from his exchange, if its going to be a huge problem we might have to go down the hosted option again, or maybe look at EC2 or something similar.

Cheers

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  Reply # 478389 6-Jun-2011 23:00
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I hope you didnt have the client directly accessing a DB over the insecure internet with only an IP address as protection?

Surely they should be VPNing in or similar? Or else have the webserver do posts to the onsite server for the information needed over https etc?




Richard rich.ms



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Master Geek


  Reply # 478392 6-Jun-2011 23:11
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Sorry think I confused you with having to register his IP to connect to the DB each day. The reason we had to do this was so that we could run a piece of software in his lab that connects to the DB and polls every 5 mins for new orders, and converts them into a file his lab equipment can use. His clients just use a web interface to place orders.

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  Reply # 478402 7-Jun-2011 00:04
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How is it connecting to the database? IMO, the mention of allowing an IP means that its inherintly insecure, surely a VPN would be a better option then allowing it to the internet?




Richard rich.ms



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Master Geek


  Reply # 478420 7-Jun-2011 07:52
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Its no longer an issue Rich, we now host the site ourselves. Issue we have now is the modem keeps dropping out.

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  Reply # 478425 7-Jun-2011 08:12
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Hi, its not normal for modems to drop out, sounds more like a line condition issue than a modem. As many on this forum will know I recommend TP-Link modem/routers, have installed more than I can remember, I only have one customer who complained that it stopped/broke, found latter he had put a book on it, and it overheated.

My personal connection here at home has a TD-8840, looking in the log its currently been up for 3months, as I recall I last rebooted when I had to move some gear on the same power point. Its sitting on a sync rate of 17.6Mb/s and the kids hammer it whenever they are home.

Anyway, maybe you could post your line stats to see if it is infact not the modem persay but the line.

Cyril

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  Reply # 478440 7-Jun-2011 09:19
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TBH I would still put your website at a datacenter, even on shared hosting. Some hosts don't have IP restrictions on database access (your other optipon would have been a static IP). Hosting a website on a DSL or even business grade connection like fibre is not a good idea. What happens if you get a DSL line fault and it takes 3 days for Chorus to fix it? It's a really bad look for your customers for your site to be down for so long...





ans

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Wannabe Geek


  Reply # 478821 8-Jun-2011 01:52
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+1 for TP-Link. I've used one at home for many years and they don't break. They've improved the designs a lot these days.. they used to look like the old linksys ones in the past.

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  Reply # 478823 8-Jun-2011 05:56
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Cisco 800 series, create a DMZ for the web server and only allow the port for the polling through from the LAN and nothing back the other way.

I think the latest are 881 for ethernet and 887 for ADSL.

I personally wouldnt consider TP link to be an business grade solution and would only ever use their products for consumer installations.

The Cisco's are very configurable and provide enterprise level security and features for a decent price. They are also pretty bulletproof from a reliability perspective.




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