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# 136337 23-Nov-2013 20:13
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Whenever I plug in one half of my iTwin Connect device, it comes up with an error saying that the network adapter is not working (Screenshot down below). I have tried uninstalling (and resetting) the whole unit, then re-installing again with no luck. Tried disabling and re-enabling the network adapters for the iTwin Connect device and it still doesn't work. And yes I have tried turning the PC off and on again!

Could it be another network adapter interfering with the iTwin Connect's network adapter? I have got VMWare network adapters and a Team Viewer VPN adapter.

Does anyone have any resolutions please?

Thanks in advance!





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BDFL - Memuneh
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  # 939634 23-Nov-2013 21:01
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  # 939635 23-Nov-2013 21:02
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oh so Windows 8.1 is not yet fully supported by iTwin?




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  # 939639 23-Nov-2013 21:03
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But it usually works after a reboot, then stops working again..




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  # 939642 23-Nov-2013 21:05
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freitasm: I don't know, it is just a hunch. I suggest you contact their support.



Yep, they never responded.






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  # 939655 23-Nov-2013 21:30
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Not sure if this may be helpful? They were all 'information' and 'warning's, with the warning one down below.

Warning:

Name resolution for the name [numbers].internalitwin.com timed out after none of the configured DNS servers responded.




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  # 939841 24-Nov-2013 13:08
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freitasm: Are you using Windows 8.1 connected via WiFi to a Technicolor router?


No Technicolour router here. Just a Netgear DGND3700 modem/router, and yes I am connected to my router via WiFi.




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  # 939895 24-Nov-2013 15:26
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Ok, and by the way, it just started working again after a reboot.. It will stop working after a few goes..




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