Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




314 posts

Ultimate Geek


# 140630 15-Feb-2014 19:25
Send private message

Hi guys, I'm actually posting this on behalf of my neighbour.

 

 

 

She gave me a Western Digital 500gb, that a technician had removed, and said it had important files, and she'd like me to try to recover it, the HDD failed, (It's in it's warranty period too), and instead of the guy who replaced it, repair/replace the HDD, under the Western Digital warranty, he went and he sold her a whole brand new HDD, and told her something along the lines of "Look, we can't recover the data, but here, take your old HDD back, and we'll charge the full price for a new HDD, and the data is unrecoverable"

 

 

 

I'm considering sending the faulty drive into WD, to get replaced, but what is Western Digital's policy of the warranty peroid. I don't really care about getting the drive replaced, (Something I know the warranty definitively covers), but I want to know does Western Digital, cover the process of professional data recovery in the warranty too?

 

For those wondering what the issue is, the HDD is still detected at bootup, but it comes up with smart failure, and it slows the computer down to a crawl, and when Windows does eventually boot, the drive doesn't show up in my computer, and I haven't tested anything much further.

 

 

 

Can someone help?

 

 

 

Thanks

 

 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

Stu

Hammered
5278 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 987956 15-Feb-2014 19:32
Send private message

Data is not covered by the warranty. That's what backups are for. Unfortunately your neighbour either needs to cover the cost or forget it and just do a warranty claim for the drive replacement and mark it down as a lesson learned.

5151 posts

Uber Geek

Trusted
Lifetime subscriber

  # 987965 15-Feb-2014 19:48
Send private message

Hard drives always fail eventually - it's like death and taxes.
No HDD manufacturer in its right mind would cover the cost of data recovery.




Sideface


 
 
 
 


1245 posts

Uber Geek


  # 987976 15-Feb-2014 20:16
Send private message

If the tech wasn't the one who sold the drive then it would not be possible without the original invoice to RMA the faulty drive, the tech did the right thing replacing it.

All manufacturers exclude data recovery from their warranty however 'some' may give the original drive back if you ask them so you can take it to a data recovery specialist.

861 posts

Ultimate Geek


  # 988025 15-Feb-2014 22:12
Send private message

First rule of computers - Back up your data regularly.
All hard drives will fail, it is just a case of when, I have HDD's fail out of the box, after 6 weeks and I have some 12 year old ones that work in my workshop.

If the data is not that critical you could try booting your computer with Ubuntu and reading the drive.

If the data is critical, dont try anything yourself you could make it worse, send it to a data recovery specialist, I use datalab in Newmarket.

Do not take it to an IT shop for recovery you need to take it to a recovery specialist.

Regards
John





I know enough to be dangerous


15029 posts

Uber Geek


  # 988027 15-Feb-2014 22:15
Send private message

Sideface: Hard drives always fail eventually - it's like death and taxes.
No HDD manufacturer in its right mind would cover the cost of data recovery.

 They don't all get the opportunity to fail, as often people will throw them away before they fail. eg upgrade computer or upgrade harddrive size. Or people will just buy a new one after a period of time so they mimise the risk of them ever failing, and keep the old one in a box as an image.

2381 posts

Uber Geek

Trusted

  # 988029 15-Feb-2014 22:18
Send private message

Everything is described here..

http://support.wdc.com/warranty/policy2.asp


742 posts

Ultimate Geek


  # 988062 16-Feb-2014 01:22
Send private message

  it would not be possible without the original invoice to RMA the faulty drive


This isn't my finding. No invoice has been needed...  the serial number determines eligibilty and can be confirmed on the manufacturers website.

 

All replacement are refurbished though, not 'new' drives.

 
 
 
 


22344 posts

Uber Geek

Trusted
Subscriber

  # 989268 17-Feb-2014 22:14
Send private message

I have had the worst luck with the replacement drives so dont bother anymore with warranty unless its at the shop for a brand new drive.




Richard rich.ms

19282 posts

Uber Geek
Inactive user


  # 989271 17-Feb-2014 22:19
Send private message

I find it amazing that end users don't do backups of important data, So many free online options

17352 posts

Uber Geek

Trusted

  # 989277 17-Feb-2014 22:28
Send private message

Its worth a go to download WD drive software, their version of Seagate Tools, etc, I have had a lot of success in recovering non backed up files. Sometimes all or most of them, the last time a few months back was only a handful of folders but the one that was needed. Off course it depends if the issue is a physical one, or messed up the data making it hardware ok but data screwed. Data can be recovered to a degree in some cases, even if you end up with a raft of recovery created folder names with those files recovered in them then thats something. But caveat emptor

17352 posts

Uber Geek

Trusted

  # 989300 17-Feb-2014 22:40
Send private message

johnr: I find it amazing that end users don't do backups of important data, So many free online options


For sure. Even for the basic users, keep all the user created files , photos, etc in My Documents, and back that one folder up to a flash drive or external. No excuse really. 

22344 posts

Uber Geek

Trusted
Subscriber

  # 989302 17-Feb-2014 22:41
Send private message

Flash drives are terrible backups, as they are modifiable so people will usually back up over the top of the old ones.




Richard rich.ms

17352 posts

Uber Geek

Trusted

  # 989305 17-Feb-2014 22:43
Send private message

richms: Flash drives are terrible backups, as they are modifiable so people will usually back up over the top of the old ones.


I don't disagree, but for basic users who just don't understand anything much, thats an understandable solution. Two externals ideally, they are cheap

22344 posts

Uber Geek

Trusted
Subscriber

  # 989310 17-Feb-2014 22:45
Send private message

Not as bad as the people at tech that would work on files on their flash drive so effectively having no backup, no versioning and then act all surprised when they get laughed out of the office when they claim they have lost (sorry, "got stolen") the flashdrive with all their work on it.




Richard rich.ms

17352 posts

Uber Geek

Trusted

  # 989315 17-Feb-2014 22:46
Send private message

richms: Flash drives are terrible backups, as they are modifiable so people will usually back up over the top of the old ones.


What do you mean my modifiable?  

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.