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379 posts

Ultimate Geek
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Topic # 190787 12-Jan-2016 11:19
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What are the chances that two Harmony 650 universal remotes have the same fault? I purchased a Harmony 650 from Tomorrow & IT and after a few months I started getting an error message "if devices are still on press help", and I would then go into an endless cycle of turning devices off and on and the remote would basically reset itself when I attempted a command.  

 

I re-synced the devices (Panasonic TV, Panasonic Home Theatre, Roku 3 and Sky decoder) but still no luck. I sent the device back to the company and they replaced it with a new device....and a few months later the exact same problem. Apparently it's a fairly common fault with the hardware and no apparent fixes. Has anyone else experienced issues with this remote?  

 

I've given up and am back to using 4 remote controls :( The 650 is an entry level product and I have no desire to spend several hundred on a top of the range universal remote, but I still expected a lot more from the remote than 3 months use.

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1772 posts

Uber Geek
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  Reply # 1468407 12-Jan-2016 13:18
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That's poor. I have been using a 680 for several years, now, with no problems. Hope that statement doesn't jinx me!

224 posts

Master Geek
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  Reply # 1468450 12-Jan-2016 14:10
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I have been using my 650 for 3 years now without any issues.
Maybe a problem with the latest batch?

 
 
 
 


553 posts

Ultimate Geek
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  Reply # 1468974 13-Jan-2016 10:39
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Using decent batteries?


38 posts

Geek
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  Reply # 1469029 13-Jan-2016 12:35
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I have a similar issue with mine when the battery life is low - new batteries always does the trick for me 

224 posts

Master Geek
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  Reply # 1469080 13-Jan-2016 13:42
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I'm using Eneloop rechargeable batteries on mine. 
Would last about a year per charge. 

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