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982 posts

Ultimate Geek


# 214057 26-Apr-2017 10:10
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Anyone with any experience with House Alarms and Monitoring. I have been using ADT for many years which was busy gobbling up all the smaller companies. Theyw ere part of the Tyco group which has now been taken over by UTC.

 

My problem is the service stinks and the cost is high. I had an alarm that monitored the house and provided internal and external sirens. The system offers cellular reporting which I had to install when fibre came in . After ADT maintenance which required a new circuit board they replaced the control panel which was solution 6 and installed DSC. What they did not tell me was that the external alarm would no longer work with this panel. I only found out when testing the alarm and noted that the external alarm was not working. Have tried to communicate with ADT its like banging your head against the wall.  I pointed out I did not request a downgrade and they should fix. The finally sent out a tech who confirmed it did not work and that was because the panel did not support external alarms. No they cannot fix it as they are not allowed to go up a ladder as the alarm is too high. They could offer an external wifi alarm but it cannot be mounted high up away from tampering. Of course this would cost me. I asked he go back and they should come up with a free option. The bill for his visit arrived two days later nothing heard back from company.

 

Sorry for diatribe but I am now looking at alternatives. I need help with following

 

1. If I cancel ADT monitoring I presume I can keep the current system seeing I have paid for it minus the monitoring. Presumably the system would work well for a few years yet, without monitoring

 

2. I have had a look at Spark's new Morepork system which seems interesting. Has anyone tried this out and any comments about the system. It doesn't have an external alarm/light but they way it works it may not need it. It is considerably cheaper than what I am paying ADT

 

3. Any thoughts at all on alarms/monitoring

 

 

 

Thanks





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  # 1770521 26-Apr-2017 10:18
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I have morepork.  I really like it, works wonderfully in my 270m2 home, all sensors work without issue.

 

 

 

I have the zwave yale deadlocks as well and can disarm the alarm when a pin code is entered, this is great, means you dont have to do it at the panel.  its a great alarm, but rubbish home automation.  but if you just want it for an alarm, then yeah its great.


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  # 1770540 26-Apr-2017 11:06
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What's your purpose of having a monitored alarm? Without knowing that it's very hard to offer any advice. Obviously having an alarm go off and having a guard attend is very different to self monitoring.

 

 


 
 
 
 




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Ultimate Geek


  # 1770546 26-Apr-2017 11:22
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Yes I understand that. At present if the alarm is triggered it alerts ADT and they ring me and ask if I want someone to attend. If I am in the area I would say no I will check it out. If I am away from town I would aks then to send a patrol

 

I realise that with something like Morepork I have to monitor myself or pay a higher fee for them to monitor. I am trying to ascertain what others are using etc

 

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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  # 1770592 26-Apr-2017 12:00
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My alarm dials me instead of dialing an alarm monitoring company. I know that if my home phone number rings me the alarm is tripped. No cost at all. See if you can find an alarm guy to reconfigure the dialing out.... That would mean you are self monitoring and can ditch ADT.





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  # 1770609 26-Apr-2017 12:36
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Self monitoring is not suitable for everyone. I prefer to use monitoring guard/patrol (especially if you regularly overseas or going home to check on things are not feasible).

 

We use the Platform 4 Group mainly because they also monitor new car yards/businesses nearby. So their response time is rather fast.






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Master Geek


  # 1770620 26-Apr-2017 12:51
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I used to be an alarm installer for years and saw the "No home phone line" coming years ago.

 

When we bought our new house a few years ago I bought myself a Paradox 5050 Magellan with a IP150 module.

 

This emails me when the alarm is armed/disarmed and any activations.

 

Works for my situation, I have my smartphone on me at all times and I never miss an email as I have a smartwatch that alerts me to the emails as they come in.

 

I have a dedicated email account for the alarm, so I only get the important emails (Gmail is great!)

 

I don't know how the other systems are, as I never really got involved with many domestic panels that could do IP transmissions.


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