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2054 posts

Uber Geek

Subscriber

  # 2023040 26-May-2018 15:44
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I have a first gen unit and I got the privacy statement and then had to login. Looks OK with Mainland China and English.


862 posts

Ultimate Geek

Subscriber

  # 2024437 29-May-2018 09:28
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I get the 'Main brush is blocked' error frequently but on investigation find no problem. Do others see this issue?

 

 








 
 
 
 


2054 posts

Uber Geek

Subscriber

  # 2024450 29-May-2018 09:48
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No brush errors here. Not an awful amount of use yet, though.


1344 posts

Uber Geek


  # 2024452 29-May-2018 09:51
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I have had mine for a few months now and I have never had that error message.

437 posts

Ultimate Geek

Lifetime subscriber

  # 2024542 29-May-2018 10:20
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I've had it several times and there's no blockage.


659 posts

Ultimate Geek


  # 2024600 29-May-2018 11:55
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gbwelly:

 

I get the 'Main brush is blocked' error frequently but on investigation find no problem. Do others see this issue?

 

 

 

 

@gbwelly I get this error occasionally but it's always because the brush is blocked.





Amanon

259 posts

Ultimate Geek


  # 2031554 7-Jun-2018 16:44
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Mine finally arrived today just after 4 weeks, and some sub par communications, with DSE, very happy with it for the money, does a much better job than I expected after the first run, firmware took a little while to update, almost thought it had frozen, but it was all good. Certainly makes you aware of what you have lying around your floor you might have just been ignoring, so good excuse for tidying up some cables, its snagged a couple i didn't see at first, but nothing harmful.





.............................................................

simple logic.


 
 
 
 


2833 posts

Uber Geek


  # 2037659 14-Jun-2018 17:42
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Still waiting on my order from dse.

They promised me a $20 voucher two weeks ago. Still waiting on that too. Emailed about it two weeks ago and again yesterday and both times they say sorry we will raise with a senior member then the senior member days they will get the csr team to do it then it goes back to jnr support who raise it with senior again. They seem like real Muppets.

Would not recommend the new dse based on my experience this far.




HTPC / Home automation (home assistant) enthusiast.


898 posts

Ultimate Geek

Trusted

  # 2037692 14-Jun-2018 18:29
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I'm in the same boat. I ordered on May 7th and since then I've been told:

 

- My order has been delayed due to circumstances beyond our control

 

- I was offered a $15 voucher for my troubles (I never received the voucher)

 

- My order of a Figure 8 cable has been delayed (I didn't order a figure 8 cable, I ordered a vacuum)

 

- My order will definitely be shipped on June 12th (it hasn't shipped)

 

This is the last time I order with DSE.  Worst experience I've had in years.


2833 posts

Uber Geek


  # 2037696 14-Jun-2018 18:36
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I was getting the figure of 8 cord is delayed emails too, I think they bundle the vacuum with an NZ powercord.





HTPC / Home automation (home assistant) enthusiast.


CM

139 posts

Master Geek


  # 2040313 19-Jun-2018 10:38
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Ordered via Dick Smith on Trade Me on 9 May, still don't know when it will ship even though I've been promised two previous dates. Yesterday afternoon I lodged a dispute with Trade Me.

 

Certainly would never buy off them again. Kicked myself that I didn't spend $40 more at Parallel Imported before their price went up massively.


862 posts

Ultimate Geek

Subscriber

  # 2040710 19-Jun-2018 19:23
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Where do people buy the brushes and filters etc for these units? Care to share a link? If shipping is slow I'd like to order some consumables well in advance from needing them...

 

 

 

 








2833 posts

Uber Geek


  # 2040795 19-Jun-2018 23:08
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Still waiting on my robot from dse, however i did final get the sorry $20 voucher. Might buy a Chromecast audio with it.

Does dse shop the products with a us -nz plug adapter? Or do they have nz plug?




HTPC / Home automation (home assistant) enthusiast.


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