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868 posts

Ultimate Geek
+1 received by user: 26


Topic # 231979 23-Mar-2018 15:57
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I have three Google Home Devices that have stopped working. They have been working fine until a couple of days ago. Each device says it is not connected to the Google Home App. If I go into the app I can see all three devices but cannot reconnect. Have spent the last couple of hours working with Google Techies and so far no progress. I have tried doing a factory rest on device and starting from scratch but it goes right through the setup and fails when it tries to write the details to the Home Device. One thing Google suggested is that maybe my ISP Orcon have made changes to router setup that might be stopping the connection, but I cannot check if this so. Google sent me some things to check in router but I have no idea where they might be in the NF4V. here are the items

 

  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Anyone with Google Home experiencing problems? Anyone using Orcon Netcom NF4V router that could help with settings of wifi area that I can check to see if they have changed? especially in relation to the above

 

Thanks

 

 

 

 





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2520 posts

Uber Geek
+1 received by user: 912

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  Reply # 1982409 24-Mar-2018 02:35
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Are you only using the NF4V for both Ethernet and Wifi, Or do you also have extra Wifi APs / old routers repurposed as wifi APs? If you have extra Wifi APs, problem will probably be the MAC address routing bug that the NF4V has.






109 posts

Master Geek
+1 received by user: 63


  Reply # 1982429 24-Mar-2018 08:43
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UPnP and IGMP Proxy are found under Advanced Settings:

 

Click to see full size

 

Click to see full size

 

The WAN Service one you need to ensure you select "Edit" for your particular service (i.e ATM,PTM or ETH)


 
 
 
 


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868 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1982433 24-Mar-2018 09:07
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The Netcom is used for Wifi still struggling to get the thing working. 

 

Aredwood:

 

Are you only using the NF4V for both Ethernet and Wifi, Or do you also have extra Wifi APs / old routers repurposed as wifi APs? If you have extra Wifi APs, problem will probably be the MAC address routing bug that the NF4V has.

 





Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0

 


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