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2 posts

Wannabe Geek

Topic # 237522 6-Jun-2018 06:28
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Hi All, This is a bit of a review/rant & hopes for some changes. I'm new to geekzone


I purchased 2x cleverloop systems just over a year ago I was excited for a few reasons. Those being that cleverloop was NZ based, did not force cloud subscription on you but still gave you cloud access, it was smart & used AI to determine the alerts vs movements, had geofencing, it had 2 way audio for the indoor cameras, and that the company support looked strong.


Unfortunately I'm sad to say that it looks like its all going down hill. Here is my experience with cleverloop & I'm hoping someone from cleverloop or other users can offer some help or tips. The main issue i faced was with tree shadows & wind. I've opened up a number of tickets for shadows and wind with cleverloop. I've seen the algorithm & there app get significantly better for 1 season but as soon as the seasons changed it seemed to go right back to how it was before with multiple alerts. Whats also significant is that cleverloop seemed to be on an innovation or development kick for a while up until the end of 2017. They had introduced version 3.0.0 and added dahua camera support around that time. I was excited to see dahua support added as dahua cameras are among the best available (take a look at IPcamtalk, its a great resource). However toward the end of 2017 it all seemed to fade. There was an update in November to 3.0.5 for there android app but it was only a bug fix. The reason I think its all going down hill is that just as fast as cleverloop added dahua support they have dropped it having it for a little less then 1 year. They say now that the agreement with dahua is no more. I cant believe you would support a company's cameras and then drop the support. It also seems that the algorithm updates and app updates are no more. Its been 7 months since any update to the app and I thought I maybe the only one with these issues but then I found this thread:


So I know I'm not the only one now. My big question now is how much longer with cleverloop be in business and once its gone will our cameras just stop working? I hope my predictions are wrong but the dropping of dahua support is a big bad sign, along with no updates in 6 months.


Is anyone else concerned?





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  Reply # 2030447 6-Jun-2018 07:22
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There seems to be an issue with this company. All the stock items in their store are marked as "sold out". I wonder if they have financial issues and maybe on credit stop with their suppliers.

The companies Facebook page has seen no activity since mid 2017

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  Reply # 2030456 6-Jun-2018 07:54
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Yes i am also finding the support is drying up for them.  My geo fence thing has not been working correctly for about 4 months (with a number of different phones).  I am lucky however as i also have an arlo system in place.


I had a feeling a couple of years ago it would end up like this, just going off hardware sales is not a good idea.  I would have been happy to pay a monthly amount for the cloud storage and smarter AI.

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Wannabe Geek

  Reply # 2030610 6-Jun-2018 10:37
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Sad, This is the same conclusion I've had. I think its the end of cleverloop, RIP. Again I hope I'm wrong.

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  Reply # 2031753 7-Jun-2018 22:24
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I picked one up second hand a few months ago to use with a couple of Dahua cameras. A few niggles getting them configured, but got them running, and they're still working right now.


Geo arming has definitely fallen over though, wasn't sure if it was the Android 8 update, or other.

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