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4467 posts

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# 251561 1-Jul-2019 14:52
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Purchased one of these for brother in law yesterday.

 

Had some issues setting it up (with connected screen, splash would show up, then turn off, suspected it was pushing video out VGA not hdmi).

 

Finally got it working via browser and set about changing the password.

 

Pasted in a password twice....but then the same password was not accepted on login.

 

 

 

So locked out now.

 

Their password reset instructions read:

 

NOTE: If you forget your password, you will be unable to login to the system. You will need to contact Concord to reset the password if you are locked out. Visit: www.concord.support.

 

It better not be a master password. Surely it will be a hardware reset switch somewhere?

Does anyone know? I'm waiting for a reply from them, but as yet no acknowledgement....it's a bad system to require a support ticket for something like this.





Previously known as psycik

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4467 posts

Uber Geek

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  # 2269485 3-Jul-2019 19:39
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richms:

davidcole:
technician14: Can you get in at or or locked out of system? Theres no reset switch on them


Took me a few hours but it’s actually remarkably (and scarily) simple.


Is it a master password?


 



Yeah. Date based.

I did hear back from the vendor....but before then I’d found something that would generate the master password




Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 10
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


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