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Topic # 220159 28-Jul-2017 12:40
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Firstly some background on me.

 

I'm 28 years old so I don't want to make any long term errors when It comes to my career at this point. I graduated in 2013 when I was 25 years old with a Bachelors of Computing Systems. From there I found it difficult finding an entry level IT role with no experience so after 8 months of active searching I took a job at an ISP thinking at least I'll be able to rack up some experience here.

 

4 months in I realized this wasn't really an IT role and wouldn't benefit my main goal, which is to be a network admin/ sysadmin type role or Tier 3 etc. Well, basically a role that earns a lot of money and where I won't need to talk to as much customers (I'm over them tbh lol).

 

So I started searching for jobs and 14 grueling months later I was offered a job in which the title was Technical Helpdesk Analyst. This role should have been advertised as Application Support. I guess I was just so keen to get out of the ISP role I didn't really care what it was and thought, 'it's gotta teach me more about IT then this current job'.

 

So now I'm working as application support for an in-house software we sell. I have been here for 18 months but have been looking for a more desktop support type of role for probably the past 8 months.

 

Now my real question - should I keep looking for a desktop support type role to get experience/ knowledge with IT type support? I might take a job soon in telco/ provisioning. The thing that excites me about this is I wouldn't be the Tier 1 support person which I'm really getting tired of. But I don't know if this will hinder my progress to my main goal if I were to take this role and not learn much or gather much needed experience to get a network admin type of role.

 

 

 

 


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  Reply # 1832843 28-Jul-2017 12:42
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Where are you located? 

 

Helpdesk isn't the platform for learning and launching into a new space that it used to be.  If you have a specific area you want to get into, do some self-study and a couple of certs in that space and then apply for that sort of role directly.  

 

Also - network! Go along to user groups and join things like the ITP and other organisations that arrange industry events.


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  Reply # 1832894 28-Jul-2017 14:01
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So what career path are you looking to go in it?

 

* Infrastructure - servers/networking and working up to infrastructure architect.

 

* Software development - software engineer to application architect and possibly enterprise architect?

 

* Software development/management - Business analyst then either business architect or Project manager to portfolio management.

 

The path often depends how much technical vs business depth you have.....do not ignore the business skills as these will get you out of the grunt work down the track. I believe IT professionals will need to have an equal understanding of busienss drivers and business knowledge in the future to be successful.

 

I would not see a telco provisioning role helping, unless it expanded relationship and organisational skills.  I think Apps support is a good foothold into a professional IT career  and you just need to take chances as they arise.....keep developing your tech and business skills, do root cause analysis on common issues or document the business use case (business issue/need)  that is not being currently met and propose changes to the development team then you may get a chance to move into application development or relationship mgmt.  offer to support UAT and regression testing....think like a user and be customer focused.

 

Get a good name as a hard worker,keep learning and seize opportunities within the organisation you are in.  Restructures and major systems changes can be you best friend.


 
 
 
 




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  Reply # 1832961 28-Jul-2017 15:59
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gehenna:

 

Where are you located? 

 

 

West Auckland.

 

 

Helpdesk isn't the platform for learning and launching into a new space that it used to be.  If you have a specific area you want to get into, do some self-study and a couple of certs in that space and then apply for that sort of role directly.  

 

Also - network! Go along to user groups and join things like the ITP and other organisations that arrange industry events.

 

 

I'll look into ITP and other organisations when I get a chance.

 

As to the other part, I read up on stories of people getting into Networking after gaining the necessary skills from Desktop Support roles when doing Google research. This was much more common than the odd 'I got some certs and was hired as a network admin', which is like 'I graduated and got hired as a network admin'. I just don't have that type of luck.....it took me 8 months to get a job at an ISP of all places after I graduated with a Bachelors Degree.....

 

I'd love to just apply for that role directly. But I had a post on here in 2014 which explained my difficulties when I graduated. These jobs ask for all kinds of practical experience, I won't be wasting my time anymore trying to get these jobs that have quite a lot of responsibility with pure theoretical experience when I'm obviously up against much better candidates.

 

My degree was practically the same as studying for and passing CCNA (my 3rd year network studies had the same material). I would study for CCNA and go for the cert ASAP if that's all what employers were asking for. I've been active on seek for about 3-4 years and even though it's very rare I still always apply for junior network/ sys admin roles that don't specifically ask for a certain amount of experience or skills. But I have yet to make it to an interview and think that maybe they didn't specify the experience as they forgot to.

 

 

 

 




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  Reply # 1832974 28-Jul-2017 16:16
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red89mx:

 

So what career path are you looking to go in it?

 

* Infrastructure - servers/networking and working up to infrastructure architect.

 

 

This one.

 

 

 

 

The path often depends how much technical vs business depth you have.....do not ignore the business skills as these will get you out of the grunt work down the track. I believe IT professionals will need to have an equal understanding of busienss drivers and business knowledge in the future to be successful.

 

 

You mean like 'money money money!'. That seems to be the common drive for businesses in my experience. From the big one like the ISP I worked for to the small one I'm currently in. In this small business I"m currently in which is about 20 employees I get to see a lot of the business process as we are all in an open office.

 

It's practically just sell a product with a few white lies here and there to sell the product, install the product, support the product. And all this is under the huge business blanket rule of kiss the customer's ass. I find it funny when I attend an interview for all these businesses and they say 'we like to separate us from the competitors by showing amazing customer service'. Umm...yeah....'cause no other business has thought of that, right? Lol. Imho basically a good product would distinguish you and competitors, and not a huge generic rule of being nice to people for their money which everyone is trying to do.

 

 

I would not see a telco provisioning role helping, unless it expanded relationship and organisational skills.  I think Apps support is a good foothold into a professional IT career  and you just need to take chances as they arise.....keep developing your tech and business skills, do root cause analysis on common issues or document the business use case (business issue/need)  that is not being currently met and propose changes to the development team then you may get a chance to move into application development or relationship mgmt.  offer to support UAT and regression testing....think like a user and be customer focused.

 

Get a good name as a hard worker,keep learning and seize opportunities within the organisation you are in.  Restructures and major systems changes can be you best friend.

 

 

 

 

This business is small that I'm in and looks like it's going under. No progression here. Without getting too much into it, I'll jus say that there's absolutely no way I am getting anywhere within this company. And App Support I think is quite bad for an IT career unless you're doing programming or it's an actual universal, well known and well used app like a Microsoft app. I'm basically a master at a program that only our customers use. This is nothing none of you here would have even heard about, and isn't even worth putting on my CV.

 

The provisioning role I don't really know what it will involve as I haven't worked there yet. I'm still waiting to hear back from them but the interview process went really well and not to sound cocky but I might be getting the offer soon. All I know is it's paying 50k which is alright by me (currently on 45.5k) and it's a different role, which hopefully opens me up to new technologies.


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  Reply # 1832979 28-Jul-2017 16:29
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By network I mean networking with people.

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  Reply # 1833016 28-Jul-2017 16:56
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Ok - technical network/server role.  Much harder now than previous with outsourcing and automation removing many of the junior roles. Caveat: My background is more IT Mgmt, Application and programme mgmt.

 

Suggest building a portfolio of volunteer work e.g schools with support for patching and try and develop skills in Powershell  scripting which is hot now.  The other field seeking skilled staff is in the security area, make sure you are up to speed on best practices for server/network hardening, security and similar toolsets (use internet ) and there are various human networking groups for these topics....often free with beer and pizza provided (In Wellington region anyway)

 

Re Business knowledge/skills - from your response there is a long way to go. Pure tech roles without business understanding (customer base, customer needs being satisfied, revenue and cost drivers....) will steadily disappear or be outsourced. The only reason we have computer systems, networks and applications is to support the our business.


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  Reply # 1833029 28-Jul-2017 17:18
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Do a gap analysis. What do you want to do? What skills do you need to get there? Employers have problems, they want solutions. Be the person that solves a problem, fills a need.

 

People / communication / emotional intelligence / networking skills are probably more important than the technical. Yes you need to be able to do the technical work, but people hire the people they like and want to work with.





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