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Topic # 245626 13-Feb-2019 20:54
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Hi all.

I’m going for a Jr site reliability engineer role at the company I work for, just a quick question to all, what would you expect for a weeks on call in terms of remuneration?
Hr asked me and I said I’d see what the market rate is and expectations and come back to them.

Cheers




 


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Mr Snotty
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  Reply # 2177977 13-Feb-2019 21:26
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It is quite common to get a daily payout (normally around $30 per day) along with getting paid for any after-hours work.

 

I'm a SRE and get $30/day along with double-time paid out at a minimum of 2 hours (so 4hrs total). For example, if I worked 5 hours I would get a total of 10hrs pay based on my salary, if I worked 5mins then I get a total of 4hrs pay.

 

I understand my rate is actually very good but SRE's are in demand currently due to many companies moving to Agile / Tribes so I would personally start from there, it isn't unreasonable.

 

Also double-check that if you get kept up overnight that you've got either a working from home arrangement or can come in later. Speaking from experience, there is nothing worse than being kept up until 4am only to be woken up by your alarm at 7am and being expected to be at work at 8:30am. It just simply doesn't work and isn't sustainable. I've had a previous job pull this type of behaviour on me once and talking to current employees at that company they're still doing it to this day and wonder why people keep leaving them for other IT roles.





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  Reply # 2178008 14-Feb-2019 00:13
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michaelmurfy:

It is quite common to get a daily payout (normally around $30 per day) along with getting paid for any after-hours work.


I'm a SRE and get $30/day along with double-time paid out at a minimum of 2 hours (so 4hrs total). For example, if I worked 5 hours I would get a total of 10hrs pay based on my salary, if I worked 5mins then I get a total of 4hrs pay.


I understand my rate is actually very good but SRE's are in demand currently due to many companies moving to Agile / Tribes so I would personally start from there, it isn't unreasonable.


Also double-check that if you get kept up overnight that you've got either a working from home arrangement or can come in later. Speaking from experience, there is nothing worse than being kept up until 4am only to be woken up by your alarm at 7am and being expected to be at work at 8:30am. It just simply doesn't work and isn't sustainable. I've had a previous job pull this type of behaviour on me once and talking to current employees at that company they're still doing it to this day and wonder why people keep leaving them for other IT roles.



I used to pay around $280 a week on call allowance plus 3 hour minimum call out at time and a half. Different industry but the concept seems to be pretty common across industries.

There was also an 8 hour stand down from the end of the call.

 
 
 
 


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  Reply # 2178042 14-Feb-2019 08:01
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Hi,

 

This is what I get.

 

Monday-Thursday = $27/day

 

Friday-Sunday and public holidays $43/day

 

The pay rate will be T1.5 for a min 3 hrs

 

Plus a paid 10hr H&S break the next day if called out late at night.


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  Reply # 2178055 14-Feb-2019 08:21
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I've experienced two ends of the spectrum.

 

Large Government Org (Intermediate Systems Engineer) - We got an allowance of $80/day when we were on call plus if we worked any more than 1hour a night  any additional time was paid at the fixed overtime rate ($75/hr). We also had a policy of we couldn't come into work if we worked in the last 8 hours so if you had a busy night you weren't expected in the office until midday. 

 

Big MSP (Junior Systems Engineer) - We had no on call allowance and only got 1.15x our salary for any hours worked with a minimum of 30 minutes pay if we got called. While it wasn't in writting, If we had a busy night it was acceptable & semi expected that you'd be in the office late morning. 

 

These were both the same for all Junior, Intermediate & Senior engineers.  My current role has an allowance of $30/day and 1.5x for any time worked between 6pm-10pm & 5am-7am and 2x for any work between 10pm-5am and any work during the weekend. 


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  Reply # 2178057 14-Feb-2019 08:26
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My company pays $300 per week for oncall plus an additional $100 per day for any public holidays in that week. Any job less than 20 minutes isn't paid, anything over that is paid at 1.5x hourly rate.

 

 

 

Even at these reasonable rates by the time you take tax etc out it's a pretty low hourly rate to be sober and available to drive and respond within 30 minutes for an entire week.


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  Reply # 2178059 14-Feb-2019 08:27
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Adding to the above, my employer considers my being on-call during a public holiday to be "working", and therefore I get allocated an additional day-in-lieu.  I also assume that I'd get paid 1.5x during a callout on a public holiday, but that's never needed to occur yet!  (Touch wood).

 

 

 

 


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  Reply # 2178061 14-Feb-2019 08:33
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Mattmannz:

 

Even at these reasonable rates by the time you take tax etc out it's a pretty low hourly rate to be sober and available to drive and respond within 30 minutes for an entire week.

 

 

In addition to this, having yours and your families sleep disrupted all week is fairly taxing in itself. I always found coming off on call on a Friday morning my weekend was essentially wasted because all you feel like doing is catching up on missed sleep. 


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  Reply # 2178075 14-Feb-2019 09:02
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I'm not going to talk about pay rates, it seems you have plenty of examples. I'm going to tell you why the rates are important.

Being on call is often necessary, but sucks, for two major reasons.
1) Getting called at 3 or 4 am is hard on you. You
usually have to wake up properly to identify issues and fix them, which means going back to sleep is hard. As a bonus, I get to drive 20-30 mins to a job first too.
In my work I have to deal with the caller thinking I know exactly who and where they are as well.

2) Getting no calls is often worse, and if you're good at what you do, this should likely be your goal. You can't do a lot of things because you have to be able to respond in a timely manner.
In this case, you're being restricted for the on call period, but only get the retainer as compensation.




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  Reply # 2178097 14-Feb-2019 09:33
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On call can be hard.  Issues I faced when doing it

 

1) Not being able to sleep because you think there might be a call coming

 

2) Getting woken up at 3am with issues and it taking time to wake up and focus, then not being able to get back to sleep

 

3) Some people have a "oh this will break but almost home time so on call can fix it" when it's late afternoon.

 

4) No life when you're on call.  You can't go to the movies, out for dinner etc unless you take a laptop or can get into work.

 

 

 

Now the money.

 

Some places are great and you can get a extra few hundred dollars a week with no calls, other places are just sh**.  Some companies expect people to be available for free and only pay if there is a call / email, these are the companies that you don't want to do on call for.  When on call you restricted on what you can do in your own time.

 

 

 

One thing to always check is that it "only covers calls"  One of the places I worked for before expected on-call staff to also do support emails that came in after hours etc.

 

I have always said if a company wants 24/7 cover then they need to pay for the 24/7 cover and hire night staff.




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  Reply # 2178195 14-Feb-2019 11:16
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Thank you team, I'm going to propose a flat after hours rate of 1.5 @ 2 hours minimum and a minimum standby charge of $30 per day.
If I get offered a contract then I will negotiate H&S stand down times.

Cheers

 

Tim





 


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