Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | ... | 91
122 posts

Master Geek
+1 received by user: 10


  Reply # 700383 12-Oct-2012 19:17
Send private message

I purchased my 4S through Telecom outright last year when they were first released at midnight. Spent the whole day Saturday setting up my new phone and then found out on Sunday morning that it wasn't being picked up in iTunes by my laptop. Thought it might have been the cable but tested this Instore at Telecom with another cable and was still having problems. Tried another computer and same story, so contacted Apple and they walked me through various diagnostics on the phone and a factory reset, which didn't fix the problem. They suggested a return to the store and gave me a case ID which was sent by Telecom to Telegistics who services the phone. After it was assessed, it came back as water damaged, which was ludicrous as i had only had the phone for about a day. I was liasing with Apple Customer Support throughout the entire process and explained to them the situation, they then authorised a replacement to Telegistics who then supplied a new phone.

So I would also agree with Cooper1979 to also contact Apple direct if you have issues with your phone. It will need to be assessed by a authorised service provider here in NZ but it is Apple who will authorise work in some cases like my own situation and also help to speed up the process. Also if you have a case number with Apple it will help to record some of the things also tried in diagnosing the phone, helping to speed up resolution time - helpful when you want to get your $1000+ device back ASAP! ;) :)

1915 posts

Uber Geek
+1 received by user: 292

Subscriber

  Reply # 700414 12-Oct-2012 20:27
Send private message

My lightning adapter is now preparing for shipping, and my white 64GB now has a due date of 26/10-1/11 (previously 29/10-2/11).




Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


22 posts

Geek


Reply # 700563 13-Oct-2012 10:56
Send private message

IsThisOneGood:
dsa56:
OwenMeasures:
IsThisOneGood: Guys check your emails

I've also been upgraded to 2-3 weeks


This is a good sign... Apple finally sorting out there stock! who every else gets this... post asap!


Just checked mine it still says 3-4weeks bummer i wish i had this befor i go to Aus later next week
That sucks

But why not just pick your 5 in aus


Hey guys i got my iphone 5 from the apple store in Chermside Brisbane, the only catch is you have to reserve a phone online the day prior and then go and pick it up.

I'm in love with my phone i cancelled my apple website order. YAY

94 posts

Master Geek
+1 received by user: 2


  Reply # 700640 13-Oct-2012 13:39
Send private message

Just talked to the owner of ds wireless vodafone(i know him through my work), he told me that apple is sending double their ordered stock but he said he doubts it will be available off contract in stores till end of dec start of jan.

184 posts

Master Geek
+1 received by user: 6


  Reply # 700713 13-Oct-2012 17:51
Send private message

I couldnt bother waiting anymore, and just ordered online from apple today. still 3-4 weeks, but its better than waiting for the telcos to decide to sell outright. Could only be late nov.

This could be a dumb question, but do I have the option to cancel my order before it ships, and how do I go about that? Thought once you order they take the funds off my credit card.

Thanks all.

88 posts

Master Geek


  Reply # 700718 13-Oct-2012 18:21
Send private message

Malingo: I couldnt bother waiting anymore, and just ordered online from apple today. still 3-4 weeks, but its better than waiting for the telcos to decide to sell outright. Could only be late nov.

This could be a dumb question, but do I have the option to cancel my order before it ships, and how do I go about that? Thought once you order they take the funds off my credit card.

Thanks all.


Should've ordered in the first place as you could cancel anytime when the order is still processing. And it would remain processing until a few days before it ships

Canceling is easy. And from previous experience they don't take the funds until a few days after it gets delivered or before it gets delivered

515 posts

Ultimate Geek
+1 received by user: 155

Subscriber

  Reply # 700724 13-Oct-2012 18:31
Send private message

Malingo: I couldnt bother waiting anymore, and just ordered online from apple today. still 3-4 weeks, but its better than waiting for the telcos to decide to sell outright. Could only be late nov.

This could be a dumb question, but do I have the option to cancel my order before it ships, and how do I go about that? Thought once you order they take the funds off my credit card.

Thanks all.


They do 'charge' your credit card straight away, however it's just an authorisation/hold and not an actual charge. The charge then disappears after a few days, and re-appears (and actually charges you) right when the product ships.

1915 posts

Uber Geek
+1 received by user: 292

Subscriber

  Reply # 700747 13-Oct-2012 20:15
Send private message

To cancel your Apple order, just log into your account and select the "track my order" option. Above your order is a big blue button that says "cancel items" and you just click that and follow your nose. They don't charge your card, they just freeze the funds for the purchase, and that hold expires after a week anyway. Once your item changes to "preparing for shipping" then you can't cancel the transaction.




Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


4391 posts

Uber Geek
+1 received by user: 821

Trusted
Lifetime subscriber

  Reply # 700764 13-Oct-2012 21:39
Send private message

smudger:
rainet: I ordered a black 64GB from Apple's online store 6:30am on the morning of availability. Still showing shipping in 3-4 weeks and delivery between 29th of this month and 2nd of next.

From reading various forums over the last few years I am under the impression that iPhone warranty claims can sometimes be quite a headache when purchased through a reseller. I'm sticking to my Apple Store order in hope that should a warranty situation come about I will be well looked after.

Does anyone have any experience with iPhone warranty claims?


Yes i had my 4s replaced with a brand new phone under warranty after the Home button failed - bought through Vodafone so i was also able to get a loan phone 4s while the old one was assessed for repair or replacement.


Apple replaces the phone with a refurbished unit.





94 posts

Master Geek
+1 received by user: 2


  Reply # 700776 13-Oct-2012 22:12
Send private message

nApple replaces the phone with a refurbished unit.


Yeah all you need to say is under new Zealand's consumers guarantees act blah blah blah...... They will give you a brand new unit.

1449 posts

Uber Geek
+1 received by user: 321


  Reply # 700777 13-Oct-2012 22:13
Send private message

Apple Refurbished = new screen, new casing, new battery. When I got a replacement it was basically indistinguishable from a new phone.

94 posts

Master Geek
+1 received by user: 2


  Reply # 700782 13-Oct-2012 22:23
Send private message

1eStar: Apple Refurbished = new screen, new casing, new battery. When I got a replacement it was basically indistinguishable from a new phone.


The other thing to note with a refurb is they get one quality control unlike a new unit which are batch tested like 1 out of every 2000, my wife's 4s is a refurb.

44 posts

Geek


  Reply # 700790 13-Oct-2012 22:38
Send private message

nakedmolerat:
smudger:
rainet: I ordered a black 64GB from Apple's online store 6:30am on the morning of availability. Still showing shipping in 3-4 weeks and delivery between 29th of this month and 2nd of next.

From reading various forums over the last few years I am under the impression that iPhone warranty claims can sometimes be quite a headache when purchased through a reseller. I'm sticking to my Apple Store order in hope that should a warranty situation come about I will be well looked after.

Does anyone have any experience with iPhone warranty claims?


Yes i had my 4s replaced with a brand new phone under warranty after the Home button failed - bought through Vodafone so i was also able to get a loan phone 4s while the old one was assessed for repair or replacement.


Apple replaces the phone with a refurbished unit.


IF it was a refurb there was no way to tell, standard packaging and a phone just like new.

39 posts

Geek


  Reply # 700807 13-Oct-2012 23:39
Send private message

I have the same time wait on my order through apple. Waiting, waiting, is frustrating! Can't wait to get my hands on it! Am sticking with 2 degrees as they are offering pre pay on new iphone 5.

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 700808 13-Oct-2012 23:44
Send private message

Rosie121: I have the same time wait on my order through apple. Waiting, waiting, is frustrating! Can't wait to get my hands on it! Am sticking with 2 degrees as they are offering pre pay on new iphone 5.


If you are bringing your own phone, then you can put it one any carriers prepay.

1 | ... | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | ... | 91
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.