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610 posts

Ultimate Geek
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Topic # 114736 1-Mar-2013 10:47
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My iphone 4s has a volume control issue. It seems there is a hardware issue with the button which causes the volume to increase when the button is not being pushed.

I called the Telecom store I purchased it from who said as it is outside of the warranty period (12 months I assume – the one is 16 months old) I can send the phone to apple or take it to the store who will send it to apple for me.

They also said I 'may' be charged $300 odd dollars if apple decides to replace it with a new one.

Are these my only options?




Amanon

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2941 posts

Uber Geek
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  Reply # 772159 1-Mar-2013 10:55
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16 Months old is only 4 months out of warranty and will be covered by the CGA.
I would go back to the Telecom store that you purchased from and chat, nicely, to them and remind them of their obligations under the CGA.






610 posts

Ultimate Geek
+1 received by user: 215


  Reply # 772164 1-Mar-2013 11:09
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CYaBro: 16 Months old is only 4 months out of warranty and will be covered by the CGA.
I would go back to the Telecom store that you purchased from and chat, nicely, to them and remind them of their obligations under the CGA.


Ideally I'd like an instant replacement without the hassle of being without my phone for a period of time. They did mention they could give me a loan phone, when I asked if it was an iphone they said they only had one loan iphone and there was a long queue for that one so it would be a more basic phone that could make calls.




Amanon



610 posts

Ultimate Geek
+1 received by user: 215


  Reply # 772177 1-Mar-2013 11:19
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Dulouz:
CYaBro: 16 Months old is only 4 months out of warranty and will be covered by the CGA.
I would go back to the Telecom store that you purchased from and chat, nicely, to them and remind them of their obligations under the CGA.


Ideally I'd like an instant replacement without the hassle of being without my phone for a period of time. They did mention they could give me a loan phone, when I asked if it was an iphone they said they only had one loan iphone and there was a long queue for that one so it would be a more basic phone that could make calls.


After a quick review of the CGA to get a refund or replacement you need to be able to argue that the defect is substantial.

Substantial means:
A reasonable consumer wouldn't have bought the goods if they'd known about the fault. - I wouldn't have.
The goods are significantly different from their description, sample or demonstration model. - The product description does not mention a malfunctioning volume switch.
The goods are substantially unfit for purpose. - You cannot use the earphones for fear of blasting my ears.
The goods are unsafe. - can damage my hearing.
Seems I have a case to argue.




Amanon

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