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  Reply # 776600 8-Mar-2013 07:11
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Dulouz:

I don't think the iPhones are as well made as people make out. My phone is with Telegistics being repaired at this moment due to a manufacturing fault. The returns process on the iphone is overly convoluted, long winded and with an intense air of suspicion towards customers (i.e. you must of dropped your phone in the bath or something).

Although after some initial anxiety the best thing about being away from my iPhone is how peaceful life has become. I'm starting to think I don’t want it to come back.   



This is interesting as in my dealings with Apple they have never acted this way with me.

I call them up, they send me a courier pack, the phone/ipod/ipad is sent back to them, a couple of days later I recieve an e-mail saying they are sending a replacement, usually 1 day after that the replacement is recieved and the user is happy!

The last issue we had our Sales Manager dropped his Iphone5 in to a cup of coffee and for some reason it didn't like that, he sent it back to apple who replaced the phone for around $300, that is unbeatable if you ask me.

Also bear in mind the S3 sudden death rejected warranties issues being reported here every other week.

The first one I read I thought to myself, clearly the user was at fault, but by the time you hear the same story a few times you become pretty sure that it is Samsung's policy to reject sudden death warranty claims off the cuff!

BTW I am also very impressed that this conversation is staying on track and being constructive rather than "Fanboi/Robot" comments being thrown at each other.

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  Reply # 776615 8-Mar-2013 08:06
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I'll agree the whole service process is broken in a country like NZ where we don't have direct access to an Apple Store. Any problem I had when I lived in Oz saw me walking into the store, talking to a Genius, handing over my device and getting a new one put in my hands.

You walk out satisfied with the result and happy with how Apple played their part. I doubt there's any experiences like that with the NZ service process.

 
 
 
 


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  Reply # 776626 8-Mar-2013 08:17
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dickytim:
Dulouz:

I don't think the iPhones are as well made as people make out. My phone is with Telegistics being repaired at this moment due to a manufacturing fault. The returns process on the iphone is overly convoluted, long winded and with an intense air of suspicion towards customers (i.e. you must of dropped your phone in the bath or something).

Although after some initial anxiety the best thing about being away from my iPhone is how peaceful life has become. I'm starting to think I don’t want it to come back.   



This is interesting as in my dealings with Apple they have never acted this way with me.

I call them up, they send me a courier pack, the phone/ipod/ipad is sent back to them, a couple of days later I recieve an e-mail saying they are sending a replacement, usually 1 day after that the replacement is recieved and the user is happy!

The last issue we had our Sales Manager dropped his Iphone5 in to a cup of coffee and for some reason it didn't like that, he sent it back to apple who replaced the phone for around $300, that is unbeatable if you ask me.

Also bear in mind the S3 sudden death rejected warranties issues being reported here every other week.

The first one I read I thought to myself, clearly the user was at fault, but by the time you hear the same story a few times you become pretty sure that it is Samsung's policy to reject sudden death warranty claims off the cuff!

BTW I am also very impressed that this conversation is staying on track and being constructive rather than "Fanboi/Robot" comments being thrown at each other.


your comments are very close to "fanboi/robot" tit for tat but I agree it has been a non tribal thread to date and very informative.




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  Reply # 776641 8-Mar-2013 08:50
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I have just swapped from all iPhones here at work (35 of them) to a 75% Android, 25% iPhone mix. My experience with Apple and getting phones fixed was always fantastic. I always dealt with them directly either via the 0800 number or the web. Replacement phones were usually in my hand within a few days.

It will be interesting to see what it is like dealing with Samsung repairs, I hope it turns out good.

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  Reply # 776648 8-Mar-2013 09:13
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dickytim:
Dulouz:

I don't think the iPhones are as well made as people make out. My phone is with Telegistics being repaired at this moment due to a manufacturing fault. The returns process on the iphone is overly convoluted, long winded and with an intense air of suspicion towards customers (i.e. you must of dropped your phone in the bath or something).

Although after some initial anxiety the best thing about being away from my iPhone is how peaceful life has become. I'm starting to think I don’t want it to come back.   



This is interesting as in my dealings with Apple they have never acted this way with me.

I call them up, they send me a courier pack, the phone/ipod/ipad is sent back to them, a couple of days later I recieve an e-mail saying they are sending a replacement, usually 1 day after that the replacement is recieved and the user is happy!

The last issue we had our Sales Manager dropped his Iphone5 in to a cup of coffee and for some reason it didn't like that, he sent it back to apple who replaced the phone for around $300, that is unbeatable if you ask me.

Also bear in mind the S3 sudden death rejected warranties issues being reported here every other week.

The first one I read I thought to myself, clearly the user was at fault, but by the time you hear the same story a few times you become pretty sure that it is Samsung's policy to reject sudden death warranty claims off the cuff!

BTW I am also very impressed that this conversation is staying on track and being constructive rather than "Fanboi/Robot" comments being thrown at each other.

As I purchased my phone via Telecom store I went back to the store to get it sorted, maybe I should have gone to Apple.  




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  Reply # 776651 8-Mar-2013 09:19
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I wish you guys would edit your quotes down to just the salient point of the post you are responding to. Nothing worse than screeds of quote squares cascading down a thread.  Or even just quote the name of the person you are responding to...

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  Reply # 776654 8-Mar-2013 09:21
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gehenna: I wish you guys would edit your quotes down to just the salient point of the post you are responding to. Nothing worse than screeds of quote squares cascading down a thread.  Or even just quote the name of the person you are responding to...


I concur 

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  Reply # 776655 8-Mar-2013 09:22
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Always go direct to Apple.

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  Reply # 776673 8-Mar-2013 09:32
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kiwitrc:
gehenna: I wish you guys would edit your quotes down to just the salient point of the post you are responding to. Nothing worse than screeds of quote squares cascading down a thread.  Or even just quote the name of the person you are responding to...


I concur 

Excellent point.




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  Reply # 776678 8-Mar-2013 09:49
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I can see where this is going.

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  Reply # 776683 8-Mar-2013 09:54
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Disclaimer: Im heavily invested in the apple ecosystem, but like to think i'm fairly unbias.

Its not an iPhone, but when I had a problem with my apple notebook recently I found the service very lacking. I would not rate them higher than any of their alternatives. In my case a key was getting stuck.... On a 3 month old laptop. Its in pristine perfect condition, and when I called apple directly, they asked me to take it to a local service agent.

After inspecting it the damage was blamed on 'Abuse', and I was billed for the repair. I refuted their claim. Apple and their service agent both pointed fingers at each-other at who had claimed I'd abused said notebook.
Eventually apple made "a one time exception" to their policy and fixed the key at their cost. Well i should be happy right? even though the process left a sour taste in my mouth.

Fast forward three weeks, and the key doesn't feel great, feels like its going to break again, not a positive 'feeling' like the other keys on the keyboard. And im thinking wtf should i do now....so i call the apple staff member who i was dealing with (they specified that all further communications about this issue should be through this person) a couple of times. They wont return my call. So I email them. Still never got a response.

I'm not sure it got fixed properly the first time? Apple paid for the fix, so they should be complaining to the service agent, right? Or was the problem not correctly diagnosed....I suspect the later because now...

A couple of months later, another key on the keyboard is playing up the same way, goes stiff, only presses down on one side etc.

Ive never abused the notebook it gets treated as if im treading on glass, apple wont return my communications, and its playing up again....ahhhg!!!

I guess this post is mainly a couter-balance, some people get a good experience, others dont. I suspect if we had apple stores it might be a lot better here in NZ.

Otherwise I agre with the majority of other posts listed in this thread. I dont mind the stale old interface of the iPhone so much, because its very functional, and easy to use. (One of my pet peeves with android is the address book app is comparatively difficult to use, and confusing as to where the contacts end up (sim or phone memory).
If Apple made a big screen, slim handset, Id probably be very happy with the big iPhone. So I suffer a little from big screen envy.

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  Reply # 776687 8-Mar-2013 09:58
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 Otherwise I agre with the majority of other posts listed in this thread. I dont mind the stale old interface of the iPhone so much, because its very functional, and easy to use. (One of my pet peeves with android is the address book app is comparatively difficult to use, and confusing as to where the contacts end up (sim or phone memory).
If Apple made a big screen, slim handset, Id probably be very happy with the big iPhone. So I suffer a little from big screen envy.


Thanks very much for getting the topic back on track! One liners about quotes was starting to get me down. The Android contacts was confusing for me at first as some handsets try and combine all contacts from various sources into the "address book". I know that as long as I make a google contact on my handset when creating a new contact it will appear on my phone, webmail, wifes phone and tablet. Restoring a phone is very easy as all the contacts appear as soon as I enter my google account details.




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  Reply # 776692 8-Mar-2013 10:06
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Apologies if this is double posted.

I usually select my devices based on need (or the potential for innovation) so it doesnt really bother me which device I use. I find the IPhone/IPad combination an ideal mobile office solution. I was going through a replace the ipad phase, but then Skydrive got updated and I can access MS Word which solved the underlying issue I had.

I dont actually use my iphone as a phone, instead it gets used as a mobile hotspot and an telephone anwering machine. I do use it for sending text messages but only because I cant do that from the IPad when it is tethered to the IPhone. The reason why I dont make phone calls is that I consider them [mobile calls] too expensive in NZ and I prefer to use a land-line.

I think the only change I would like to see in IOS is support for the ability to manage data on the IPad without having to sync it.




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  Reply # 776694 8-Mar-2013 10:10
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I was watching a few videos about Android 4.2 last night. It's certainly got some really nice features. I'd love a more flexible keyboard in iOS. Contacts look great. Having a swipeable system menu without jailbreaking would be great too.




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  Reply # 776744 8-Mar-2013 11:12
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Dairyxox:
If Apple made a big screen, slim handset, Id probably be very happy with the big iPhone. So I suffer a little from big screen envy.


I think this is really where I sit...a bit of screen envy, a lack of enthusiasm that "just works" and general apathy.

In saying that, it's a bit like Jeremy Clarkson with the Japanese cars..."ooh, it's great, goes like a scalded cat, drives like it's on rails and has the life expectancy of Methusela. Do I love it? Yes. Would I own it? No. It'll never break down and it bores me rigid, despite being everything I love and desire in a vehicle".






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