Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 

243 posts

Master Geek
+1 received by user: 4


  Reply # 813707 8-May-2013 14:41
Send private message

scottr: Well, looks like they're trying to attribute the power button issue to some kind of customer fault. This will be fun.

To try to blame the customer is not good customer service. If you went into any apple store anywhere in the world, they would likely just swap it on the spot, if there is no sign of damage.

it's black so there are some nicks and dings around it. there's one on the corner by the power button, I'm figuring they're attributing the power button issue to this, although it happened months before and it's been fine, and the power button fault seems to be a common issue.

1226 posts

Uber Geek
+1 received by user: 152

  Reply # 813717 8-May-2013 15:15
Send private message

Did you send it straight to apple or through the Telco? it's my experience that apple are quite reasonable about things but the repairers for the Telco's not so much.

243 posts

Master Geek
+1 received by user: 4


  Reply # 813730 8-May-2013 15:43
Send private message

Through the telco. The reason against warranty repair was 'since there's a dent close to the power button the fault is related to that'. I doubt they even took it apart.

The dispute process is to contact apple directly, which I'll do shortly.

141 posts

Master Geek
+1 received by user: 26

  Reply # 813736 8-May-2013 15:46
Send private message

Thats pretty bad of them. There were a few chips on my phone too and I think there was one minor one near the power button.

Its a known fault and I can imagine hundreds have been sent to them with the same issue. I imagine they want you to pay the inspection fee too?

14204 posts

Uber Geek
+1 received by user: 1826

  Reply # 813748 8-May-2013 16:00
Send private message

They are probably playing it safe. But I think it is difficult to prove that the damage is the cause of the problem, and it may only be cosmetic anyway. This is why I always put mine in a case, just so superficial marks can't be used as a reason for the failure.

243 posts

Master Geek
+1 received by user: 4


  Reply # 813782 8-May-2013 16:20
Send private message

They certainly do., and seems to have somewhat given me a run-around by telling me to contact apple directly as the guy i spoke to on the phone seemed a bit surprised they'd told me to call them.

Back to telegistics then...

243 posts

Master Geek
+1 received by user: 4


  Reply # 821390 17-May-2013 22:31
Send private message

For those interested, I ended up contacting apple directly again after no joy with telegistics, and once seeing photos off the phone they agreed the markings were not related and the power button issue was a manufacturing fault. (Thanks apple!)

There was some drama after that getting a replacement out of telegistics (they claimed apple was supplying the phone and I had to pay the service fee for the old one). That was solved quick enough with apple calling telegistics while i was on the phone and telling them whats what. (Thanks again apple!)

Unfortunately the refurb I ended up receiving from telegistics has a stuck pixel and a flaky power button as well (although not as bad as the one I returned) so I'm going to have to swap this one out as well. I can absolutely say though I will not take it back to telecom/telegistics for that and deal direct with apple instead.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.