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444 posts

Ultimate Geek

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  # 1051490 23-May-2014 05:51
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mrphil: Anyone get their own phone back?

We sent away the phone and just got a email from apple saying there isn't any problems with the button so they just going to send the phone back to us.

What a waste of time being without a phone for the last week


A bit harsh on a really great support Apple offer. Hmmm why would you send it in if the button was working. Mine did not work at all and yes they just replaced the phone. Considering I had a huge scratch on the front glass, near dead battery and a very chipped rear case I'm over the moon as I now have basically a new phone. Apple didn't cause me any delay as I used a spare iPhone we have and have always had spare a spare phone to use.




"The only way to learn some- thing is to do it"

406 posts

Ultimate Geek


  # 1051536 23-May-2014 08:52
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Lipex666:
mrphil: Anyone get their own phone back?

We sent away the phone and just got a email from apple saying there isn't any problems with the button so they just going to send the phone back to us.

What a waste of time being without a phone for the last week


A bit harsh on a really great support Apple offer. Hmmm why would you send it in if the button was working. Mine did not work at all and yes they just replaced the phone. Considering I had a huge scratch on the front glass, near dead battery and a very chipped rear case I'm over the moon as I now have basically a new phone. Apple didn't cause me any delay as I used a spare iPhone we have and have always had spare a spare phone to use.


we were thinking that apple will just replace the button even there isnt any problems. Abit of piece of mind knowing its been replaced with a good button

 
 
 
 


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Master Geek


  # 1051543 23-May-2014 09:06
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So I am assuming yours had one of the affected serial numbers, mine does as well.  I have not had any problems with the button, but was thinking of getting it replaced as know my luck it would crap out just after the 2 year window closes soon, but it sounds like I wont get it replaced now......

662 posts

Ultimate Geek


  # 1051559 23-May-2014 09:31
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I would certainly replace it if I had the chance. I have replacement a iPhone 4s and after 10 months the power button stopped working. So often now I feel like my pocket is on fire and find that I forgot to lock the screen and my phone gets so hot.




Amanon

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Ultimate Geek

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  # 1051593 23-May-2014 10:47
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mrphil:
Lipex666:
mrphil: Anyone get their own phone back?

We sent away the phone and just got a email from apple saying there isn't any problems with the button so they just going to send the phone back to us.

What a waste of time being without a phone for the last week


A bit harsh on a really great support Apple offer. Hmmm why would you send it in if the button was working. Mine did not work at all and yes they just replaced the phone. Considering I had a huge scratch on the front glass, near dead battery and a very chipped rear case I'm over the moon as I now have basically a new phone. Apple didn't cause me any delay as I used a spare iPhone we have and have always had spare a spare phone to use.


we were thinking that apple will just replace the button even there isnt any problems. Abit of piece of mind knowing its been replaced with a good button


Sounds like a fair thing  - being proactive and can see the point especially if you want to resell the iPhone further down the track.  Without sounding like a apple fanboy / Apple support and the amount of phones I have had I think if it was going to crap it would have done by now but there is that risk.   Does not say how long Apple will have this offer open for so hopefully if yours was affected they Apple would still cover it. 

I think Apple need to spell this out how long this offer is open for.






"The only way to learn some- thing is to do it"

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  # 1051721 23-May-2014 14:26
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mule: So I am assuming yours had one of the affected serial numbers, mine does as well.  I have not had any problems with the button, but was thinking of getting it replaced as know my luck it would crap out just after the 2 year window closes soon, but it sounds like I wont get it replaced now......


yes we were part of the affected serial numbers, rung up and they sent a box out for us to return the phone

Lipex666:
mrphil:
Lipex666:
mrphil: Anyone get their own phone back? 

We sent away the phone and just got a email from apple saying there isn't any problems with the button so they just going to send the phone back to us. 

What a waste of time being without a phone for the last week 


A bit harsh on a really great support Apple offer. Hmmm why would you send it in if the button was working. Mine did not work at all and yes they just replaced the phone. Considering I had a huge scratch on the front glass, near dead battery and a very chipped rear case I'm over the moon as I now have basically a new phone. Apple didn't cause me any delay as I used a spare iPhone we have and have always had spare a spare phone to use.


we were thinking that apple will just replace the button even there isnt any problems. Abit of piece of mind knowing its been replaced with a good button


Sounds like a fair thing  - being proactive and can see the point especially if you want to resell the iPhone further down the track.  Without sounding like a apple fanboy / Apple support and the amount of phones I have had I think if it was going to crap it would have done by now but there is that risk.   Does not say how long Apple will have this offer open for so hopefully if yours was affected they Apple would still cover it. 

I think Apple need to spell this out how long this offer is open for.




apple customer service is still the best ever, we got the email about 8pm last night and the phone has arrived back with us at lunch time today

when we first rang up about the recall, we ask them how long its open for and the person said they have no set time, it could close tomorrow for all he knows. also since we purchased the phone here we have to send it in (we are traveling later this year and could of dropped it off at a apple store but he said that we couldnt)



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  # 1057082 31-May-2014 14:21
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mrphil:
mule:
mrphil: Has anyone started the process? I have a which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?


I would be interested as well, I am in the same boat, but can be without my phone for a few days


The wife went into Vodafone today and the person there didn't know anything about it, he then sent out the ninja which said Just contact apple directly

Good work Vodafone


Well at least the Ninja didn't throw shuriken at your wife....





 
 
 
 


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  # 1057084 31-May-2014 14:32
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I would send mine in, but I am leaving NZ on Friday and won't be back for at least 2 months, so not much point as the phone won't get back to me before I go!!





48 posts

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  # 1057098 31-May-2014 15:18
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My Wife's phone was effected. I knew about recall so went into vodafone shop. They knew nothing about it. I rang tech support they found out about it. Went back to the store and even though the phone was purchased from JB Hi fi they sent away for us (charged $50 bond) and gave my wife a loaner. Came back within a week and they fixed the spot on her camera so I'm thinking it was possibly just a switch. Anyway moral of the story was Vodafone support was great and they looked after us as a customer. I guess at the end of the day they make their money out of us via our plans and if we aren't using data we ain't spending money.

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  # 1057159 31-May-2014 17:27
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Makoura: My Wife's phone was effected. I knew about recall so went into vodafone shop. They knew nothing about it. I rang tech support they found out about it. Went back to the store and even though the phone was purchased from JB Hi fi they sent away for us (charged $50 bond) and gave my wife a loaner. Came back within a week and they fixed the spot on her camera so I'm thinking it was possibly just a switch. Anyway moral of the story was Vodafone support was great and they looked after us as a customer. I guess at the end of the day they make their money out of us via our plans and if we aren't using data we ain't spending money.


That bond thing annoys me. They take your $1200 phone and still want $50. Any other business that tried that you'd tell them where to get off. "Yes sir, we will gladly look into repairing your car. If you give us $500 up front as a bond." Yeah. Right.





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  # 1057160 31-May-2014 17:31
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Geektastic:
Makoura: My Wife's phone was effected. I knew about recall so went into vodafone shop. They knew nothing about it. I rang tech support they found out about it. Went back to the store and even though the phone was purchased from JB Hi fi they sent away for us (charged $50 bond) and gave my wife a loaner. Came back within a week and they fixed the spot on her camera so I'm thinking it was possibly just a switch. Anyway moral of the story was Vodafone support was great and they looked after us as a customer. I guess at the end of the day they make their money out of us via our plans and if we aren't using data we ain't spending money.


That bond thing annoys me. They take your $1200 phone and still want $50. Any other business that tried that you'd tell them where to get off. "Yes sir, we will gladly look into repairing your car. If you give us $500 up front as a bond." Yeah. Right.


Harvey Normans have asked for $50 a couple of times with me and each time I have said sod off and they have proceeded without it




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


48 posts

Geek


  # 1057202 31-May-2014 20:22
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KiwiNZ:
Geektastic:
Makoura: My Wife's phone was effected. I knew about recall so went into vodafone shop. They knew nothing about it. I rang tech support they found out about it. Went back to the store and even though the phone was purchased from JB Hi fi they sent away for us (charged $50 bond) and gave my wife a loaner. Came back within a week and they fixed the spot on her camera so I'm thinking it was possibly just a switch. Anyway moral of the story was Vodafone support was great and they looked after us as a customer. I guess at the end of the day they make their money out of us via our plans and if we aren't using data we ain't spending money.


That bond thing annoys me. They take your $1200 phone and still want $50. Any other business that tried that you'd tell them where to get off. "Yes sir, we will gladly look into repairing your car. If you give us $500 up front as a bond." Yeah. Right.


Harvey Normans have asked for $50 a couple of times with me and each time I have said sod off and they have proceeded without it


I did think you have my $1000 phone do you really need a bond. but anyway it worked. :-)

298 posts

Ultimate Geek


  # 1068819 18-Jun-2014 19:58
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My sister has an eligible iPhone 5 and her power button doesn't work. However, she also had an accident with the screen where she spilled some nail polish remover on part of it so that part of the screen is much brighter than the rest. I told her about this replacement program and she went to the Vodafone store where she got it from. They told her that because of the screen issue, she'd have to pay $400~ which would be the cost of a replacement screen and she would get a replacement phone instead; they wouldn't take the phone and repair the button but leave the screen as is. I would have thought that since the button was faulty in the first place and wasn't related to the screen issue they would still replace/repair the button and leave the screen.

The people who got their whole phone replaced, was this through Apple directly or was it through the retailer? The benefit for her of getting it done through Vodafone is that they have loaner phones, but it doesn't look like that is an option right now.

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Ultimate Geek

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  # 1068850 18-Jun-2014 20:35
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Tzoi: My sister has an eligible 5 and her power button doesn't work. However, she also had an accident with the screen where she spilled some nail polish remover on part of it so that part of the screen is much brighter than the rest. I told her about this replacement program and she went to the Vodafone store where she got it from. They told her that because of the screen issue, she'd have to pay $400~ which would be the cost of a replacement screen and she would get a replacement phone instead; they wouldn't take the phone and repair the button but leave the screen as is. I would have thought that since the button was faulty in the first place and wasn't related to the screen issue they would still replace/repair the button and leave the screen.

The people who got their whole phone replaced, was this through Apple directly or was it through the retailer? The benefit for her of getting it done through Vodafone is that they have loaner phones, but it doesn't look like that is an option right now.


Mine was through Apple. My phone was replaced with a refurb unit. My old device was so pitted paint missing on the rear, large screen scratch and battery lasted a few hours. I'm more than happy with apple as it looks like a new phone. Just send it in as is you maybe luckily to just get a refurb phone.




"The only way to learn some- thing is to do it"

298 posts

Ultimate Geek


  # 1068901 18-Jun-2014 21:43
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Reading through the thread, you rang Apple and they sent out a box for you to send it to them in? Approximately how long did it take to get it back? I don't think my sister will be bothered doing it this way because being a 20-yo girl she always is on her phone and I don't think she could bear to be without it for longer than a day!

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