Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 
357 posts

Ultimate Geek
+1 received by user: 14


  Reply # 1069013 19-Jun-2014 08:36
Send private message

Tzoi: Reading through the thread, you rang Apple and they sent out a box for you to send it to them in? Approximately how long did it take to get it back? I don't think my sister will be bothered doing it this way because being a 20-yo girl she always is on her phone and I don't think she could bear to be without it for longer than a day!


i think they said about 10 working days it takes to send in your phone and returning it to you

389 posts

Ultimate Geek
+1 received by user: 77


  Reply # 1367630 16-Aug-2015 20:57
Send private message

Hi all,

Reviving this slumbering topic...

My brother in law today mentioned having this issue with his near 3 year old iPhone 5 and I referenced the replacement program.

The online serial number check confirms that His phone is indeed eligible but my question is: given that Apple seem to tend towards replacing phones exhibiting this issue with refurbished or even new handsets in some cases and, given the discontinuance of the iPhone 5, what is the likely course of action going to be to resolve his fault?

Appreciate whatever insight any of you learned geeks may have to offer - @cyaboy, I'm looking at you... ;)

 
 
 
 


655 posts

Ultimate Geek
+1 received by user: 52


  Reply # 1367636 16-Aug-2015 21:11
Send private message

JEDENZED: Hi all,

Reviving this slumbering topic...

My brother in law today mentioned having this issue with his near 3 year old iPhone 5 and I referenced the replacement program.

The online serial number check confirms that His phone is indeed eligible but my question is: given that Apple seem to tend towards replacing phones exhibiting this issue with refurbished or even new handsets in some cases and, given the discontinuance of the iPhone 5, what is the likely course of action going to be to resolve his fault?

Appreciate whatever insight any of you learned geeks may have to offer - @cyaboy, I'm looking at you... ;)


The wife has one of the affected models and I was wondering what action would be taken also?

2865 posts

Uber Geek
+1 received by user: 262


  Reply # 1367652 16-Aug-2015 21:27
Send private message

Yup it would be a whole unit replacement.
The replacement unit would have a 90 day warranty, unless the original unit still has longer than that left of it's warranty, then the replacement unit will have that.
It would also be the exact same colour and size of the faulty one being sent back to Apple.

We haven't actually had any of these come in to us yet, but then we've only been an Apple Authorised Service Provider for a few months.

We have done a heap of the iPhone 5 battery replacement program units, but that is just a battery swap not a whole unit replacement.

If you have a service provider in your area go and see them otherwise call Apple on 00800 7666 7666 and they can organise the replacement.




389 posts

Ultimate Geek
+1 received by user: 77


  Reply # 1367660 16-Aug-2015 21:50
Send private message

CYaBro: Yup it would be a whole unit replacement.
The replacement unit would have a 90 day warranty, unless the original unit still has longer than that left of it's warranty, then the replacement unit will have that.
It would also be the exact same colour and size of the faulty one being sent back to Apple.

We haven't actually had any of these come in to us yet, but then we've only been an Apple Authorised Service Provider for a few months.

We have done a heap of the iPhone 5 battery replacement program units, but that is just a battery swap not a whole unit replacement.

If you have a service provider in your area go and see them otherwise call Apple on 00800 7666 7666 and they can organise the replacement.


Firstly CYaBro, apologies for my typo on your name, it was genuine fat fingers... Your name will go down in legend among my family... ;)

Second, thanks as always for your most excellent assistance, advice and info.

So presumably still a replacement 5 model though and not s 5C or other?

2865 posts

Uber Geek
+1 received by user: 262


  Reply # 1367665 16-Aug-2015 22:12
Send private message

JEDENZED:
CYaBro: Yup it would be a whole unit replacement.
The replacement unit would have a 90 day warranty, unless the original unit still has longer than that left of it's warranty, then the replacement unit will have that.
It would also be the exact same colour and size of the faulty one being sent back to Apple.

We haven't actually had any of these come in to us yet, but then we've only been an Apple Authorised Service Provider for a few months.

We have done a heap of the iPhone 5 battery replacement program units, but that is just a battery swap not a whole unit replacement.

If you have a service provider in your area go and see them otherwise call Apple on 00800 7666 7666 and they can organise the replacement.


Firstly CYaBro, apologies for my typo on your name, it was genuine fat fingers... Your name will go down in legend among my family... ;)

Second, thanks as always for your most excellent assistance, advice and info.

So presumably still a replacement 5 model though and not s 5C or other?


Yes it will be an iPhone 5.
You still have the option to buy a replacement unit for an iPhone 4 if you want. :)




389 posts

Ultimate Geek
+1 received by user: 77


  Reply # 1367673 16-Aug-2015 23:14
Send private message

Awesome, thanks for that mate!

1 | 2 | 3 | 4 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.