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265 posts

Ultimate Geek


  # 1330876 24-Jun-2015 17:35
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Do headphones work? Have a look in system preferences in sound and see if speakers is selected.



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  # 1330879 24-Jun-2015 17:51
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RunningMan:
gnfb:
I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?



Do you get sound from anything else now?

Maybe post a screenshot of system prefs -> sound -> output.




Output box shows "No output devices found"




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  # 1330890 24-Jun-2015 17:53
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plod: Do headphones work? Have a look in system preferences in sound and see if speakers is selected.


Headphones dont work but when i plug a usb mic in that works and it finds it




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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  # 1330894 24-Jun-2015 17:55
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In the system folder
where you can select audio it says

Intel high definition audio
Devices


Intel high definition audio
Audio ID : 0




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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  # 1330897 24-Jun-2015 17:56
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gnfb:
RunningMan:
gnfb:
I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?



Do you get sound from anything else now?

Maybe post a screenshot of system prefs -> sound -> output.




Output box shows "No output devices found"


Is that after a fresh OS install or before?



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  # 1330898 24-Jun-2015 17:58
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Behodar:
gnfb: I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?

Yep, the sound hardware is obviously working so it'll be fixable in software :)



Well I suppose that s good news

If this was a pc I would download a new drivers set for the sound card and install 9 times out of 10 that would fix any sound issues

Is there a driver pack for macs that you can do the same thing with? Or dont they work that way?




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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  # 1330899 24-Jun-2015 17:59
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RunningMan:
gnfb:
RunningMan:
gnfb:
I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?



Do you get sound from anything else now?

Maybe post a screenshot of system prefs -> sound -> output.




Output box shows "No output devices found"


Is that after a fresh OS install or before?


That was after a fresh install of the o/s

just doing a software update that it says was required see if that has any result




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


 
 
 
 


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  # 1330900 24-Jun-2015 18:00
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You could try installing the latest Combo Update, which includes drivers, but I'm not convinced that it'll fix this particular issue.

Mad Scientist
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  # 1330903 24-Jun-2015 18:03
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is there a hard reset button?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


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Ultimate Geek

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  # 1330908 24-Jun-2015 18:10
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joker97: Macs only last for 12 months in you're unlucky, or 3 years if you're lucky. yours is way past a Mac's use-by date!


Not true at all. Every Mac I have owned has lasted years more than comparable PCs. We still have a 2007 iMac that has never had an issue and still supports the latest version of OS X. 

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  # 1330909 24-Jun-2015 18:11
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If PRAM reset is having an effect, have you tried SMC reset?

https://support.apple.com/en-nz/HT201295



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  # 1330911 24-Jun-2015 18:15
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Behodar: You could try installing the latest Combo Update, which includes drivers, but I'm not convinced that it'll fix this particular issue.


Doing that now but the dinner bell has sounded so will come back later

Thanks for your help though




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me




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  # 1330935 24-Jun-2015 19:18
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RunningMan: If PRAM reset is having an effect, have you tried SMC reset?

https://support.apple.com/en-nz/HT201295



When I did the pram reset  before i dint wait for the startup sound the second time so I will do it again

https://support.apple.com/kb/PH18761?locale=en_US





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me




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  # 1330955 24-Jun-2015 20:38
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Well I think its time to admit defeat

I installed the latets combo pack
i did a pram reset got both start up sounds from the machine
did a smc reset

still no sound

the chap I bought it off of is saying

"

 

Well it's not my problem considering I did sate it. Plus if you have opened it, how am I to know that nothing has been damaged? By the looks of it, you seem to be a technology wiz and you got it for a bargain price!

 

"

technolgy wiz ? i dont think so


how dissapointing and frustrating I was hoping to take this with me on a trip i have coming up. I should have stuck to PC's

So is there a tec wiz out there who wants to fix it? you will find the TM ad if you search for 904905779 I paid $350 It will cost me $45 and a lot of time to take it to the disputes tribunal and who needs that
so Knowing all that is here $300 $10 delivery in NZ anyone want it?





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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3g

329 posts

Ultimate Geek


  # 1330970 24-Jun-2015 20:55
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Everything I've read points towards the audio flex cable.

Turns out that the audio failing is very common - and all the symptoms you've reported match this issue.

Here's a potential fix:
https://lepageblog.wordpress.com/2013/03/31/fix-for-macbook-air-audio-problem-no-sound/

Might be worth a try re-routing the cable?

Nigel H.

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