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194 posts

Master Geek


  #1330975 24-Jun-2015 21:16
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joker97: Macs only last for 12 months in you're unlucky, or 3 years if you're lucky. yours is way past a Mac's use-by date!


I must be lucky, 4 years and Macbook Pro is still going strong...not taken into repairs once smile



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Uber Geek


  #1330992 24-Jun-2015 21:40
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3g: Everything I've read points towards the audio flex cable.

Turns out that the audio failing is very common - and all the symptoms you've reported match this issue.

Here's a potential fix:
https://lepageblog.wordpress.com/2013/03/31/fix-for-macbook-air-audio-problem-no-sound/

Might be worth a try re-routing the cable?

Nigel H.


Well that was interesting I dont know if I would be game to do it though

Thanks for that




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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Uber Geek


  #1331004 24-Jun-2015 22:08
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Call Apple on 00800 7666 7666 and see if they know anything, even though its out of warranty they are usually willing to help

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  #1331015 24-Jun-2015 22:17
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wasabi2k:
gnfb: 
I wonder why they are not like cars. When they get a common fault they do a recall.


If it can be proven to be an actual fault and there is enough consumer noise, they do offer recalls. They did it for crappy graphics cards, HP did power cords etc, etc etc.

As to why it is different for cars - cars cost 10-100 times as much and have a nasty habit of causing death when they fail.

Don't think anyone has been killed by a lack of sound on their macbook air.

Edit: Buying a 6 year old laptop?


Caveat Emptor

269 posts

Ultimate Geek


  #1331055 24-Jun-2015 22:50
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jen1001:
joker97: Macs only last for 12 months in you're unlucky, or 3 years if you're lucky. yours is way past a Mac's use-by date!


I must be lucky, 4 years and Macbook Pro is still going strong...not taken into repairs once smile


I must be the unlucky one, my rMBP had a white spot on the screen last year, was about 7months old, again like OP's sound problem lots of documented problems. After 3 new screens, yes 3. They all had pre existing faults, wrong colours etc. Each screen cost $1600 including labour, in the end they spent more on the computer than it originally cost without getting anywhere, they agreed to just give me a new one. Last week I had to take that in and get the same problem fixed, again. 

15" rMBP - life of ~8months, if you're lucky...

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  #1331079 24-Jun-2015 23:54
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You're not going to win in a disputes tribunal, you'll just be $45 worse off

You could have just as easily bought a $300 6 year old PC with faulty sound too

Sorry but it just seems like it's one of those unfortunate things that happens in life from time to time.



1954 posts

Uber Geek


  #1331139 25-Jun-2015 09:20
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nathan: You're not going to win in a disputes tribunal, you'll just be $45 worse off

You could have just as easily bought a $300 6 year old PC with faulty sound too

Sorry but it just seems like it's one of those unfortunate things that happens in life from time to time.


LOL Dont worry I have been on the planet long enough to know s*** happens .

also
You win some you lose some




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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Uber Geek


  #1331141 25-Jun-2015 09:24
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As my old Dad use to say "There is more than one way to skin a cat!" Now I think about it he wasnt a big animal lover anyway...

Sorry my point..

Bluetooth I remebered that I had a x-min- bluetooth speaker plugged it in paired and " Bobs your Uncle!" (my Mum)

even gave me the desktop volume control

So I'm off to get bluetooth headset with mic

Ahhhh the universe can sleep easy....


By the way thankyou to all of you for your patience and help




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  #1331228 25-Jun-2015 10:52
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Nate001:
jen1001:
joker97: Macs only last for 12 months in you're unlucky, or 3 years if you're lucky. yours is way past a Mac's use-by date!


I must be lucky, 4 years and Macbook Pro is still going strong...not taken into repairs once smile


I must be the unlucky one, my rMBP had a white spot on the screen last year, was about 7months old, again like OP's sound problem lots of documented problems. After 3 new screens, yes 3. They all had pre existing faults, wrong colours etc. Each screen cost $1600 including labour, in the end they spent more on the computer than it originally cost without getting anywhere, they agreed to just give me a new one. Last week I had to take that in and get the same problem fixed, again. 

15" rMBP - life of ~8months, if you're lucky...



Mines been fine, and not heard of rampant issues at all. Appears to me to have been a bad batch of screens which explains the repeated problem from the store stocks at that time



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Uber Geek


  #1331291 25-Jun-2015 12:02
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Yabanize: Call Apple on 00800 7666 7666 and see if they know anything, even though its out of warranty they are usually willing to help


Thanks for the suggestion I will be in the UK next month and I was planning on popping into a apple store there We dont have to many in Wanganui




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  #1331293 25-Jun-2015 12:03
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gnfb:
Yabanize: Call Apple on 00800 7666 7666 and see if they know anything, even though its out of warranty they are usually willing to help


Thanks for the suggestion I will be in the UK next month and I was planning on popping into a apple store there We dont have to many in Wanganui


I assume you have phones in wanganui though :p   (i.e. wouldn't the 0800 number be easier?)



1954 posts

Uber Geek


  #1331819 25-Jun-2015 23:51
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sidefx:
gnfb:
Yabanize: Call Apple on 00800 7666 7666 and see if they know anything, even though its out of warranty they are usually willing to help


Thanks for the suggestion I will be in the UK next month and I was planning on popping into a apple store there We dont have to many in Wanganui


I assume you have phones in wanganui though :p   (i.e. wouldn't the 0800 number be easier?)


We do or as Henry Fonda said in Golden pond "Weve been pissing inside for forty years!"

Anyway

I find these days to have less and less success on help lines You inevitable end up talking to someone reading answers to your questions of a screen, with no real first hand knowledge. Thats where boards such as this are so wonderful. You have to put up with the d*** errr how can I put it less helpful sarcastic comments, along with the gems!




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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  #1331929 26-Jun-2015 09:53
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The AppleCare service desk is very useful, never had an issue with them, they've always been helpful and gone the extra mile to replace/repair things that are outside warranty. 

If an SMC Reset hasn't worked then there is a hardware fault.  

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  #1332001 26-Jun-2015 12:02
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gehenna: The AppleCare service desk is very useful, never had an issue with them, they've always been helpful and gone the extra mile to replace/repair things that are outside warranty. 

If an SMC Reset hasn't worked then there is a hardware fault.  


I can confirm this. 

I hate dealing with helpdesks, but on the couple of occasions that i have called Apple - they have been awesome to deal with. 






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1954 posts

Uber Geek


  #1332132 26-Jun-2015 14:32
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In conclusion

I still seem to have the lacking sound form the machine.

However I have come across so many solutions that dont cost an arm and a leg

Bluetooth works fine and connect easily listening to google play through the mac now with Bluetooth ear buds playing

You can order a under $10 usb adapter that gives you mic and earphones no probs

Plugged in my fifo Again instant connection and sound

That also goes for my Bluetooth speaker

This will be all i need for up coming trip

I will then dispose of it when I come back

Once again cheers for all the help




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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