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  Reply # 1374352 26-Aug-2015 07:53
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CYaBro: Yea your phone has to be showing the fault before it will be repaired.
The replacement program will be available for three years after your original purchase date so i have no problem with that.

If you have an apple service provider near you then book it in for the repair, should only take a few hours not 10 days.
Apple have sent us consignment stock of the isite cameras so we can do the repairs straight away, I assume they have done the same for other service providers.


Umm, it has to show fault to be replaced? I thought they replaced regardless?

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  Reply # 1374389 26-Aug-2015 08:52
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joker97:
CYaBro: Yea your phone has to be showing the fault before it will be repaired.
The replacement program will be available for three years after your original purchase date so i have no problem with that.

If you have an apple service provider near you then book it in for the repair, should only take a few hours not 10 days.
Apple have sent us consignment stock of the isite cameras so we can do the repairs straight away, I assume they have done the same for other service providers.


Umm, it has to show fault to be replaced? I thought they replaced regardless?


If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge. (Website quote)

 
 
 
 


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  Reply # 1374390 26-Aug-2015 08:56
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The "may fail" means that these models may sporadically fail? Odd. The serial number range must all have the same production issue. Or that it may fail if exposed to the odd drop etc I assume. Many seem to drop phones, so if its in a case, its fine, but perhaps the occasional jarring loosens something. 

But we all have 3 years after purchase, so if it fails in that period, and if you still use it, thats fine. 

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  Reply # 1374396 26-Aug-2015 09:11
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The other issue is that I am sure many of us still have contact with our old phones. Wife has my 4S, gave daughter my 5S, sold 5 to a mate, wife wants my 6 Plus. So any future issues will be with me. Cyabro, if the camera failed after 3 years what is the ballpark repair cost?

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  Reply # 1374510 26-Aug-2015 10:38
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tdgeek: The other issue is that I am sure many of us still have contact with our old phones. Wife has my 4S, gave daughter my 5S, sold 5 to a mate, wife wants my 6 Plus. So any future issues will be with me. Cyabro, if the camera failed after 3 years what is the ballpark repair cost?


Ballpark around $150 for parts and labour.
That would be using the exchange price from Apple, meaning the AASP would send your faulty part back to Apple.







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  Reply # 1374894 26-Aug-2015 21:44
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What are my rights if I have a tempered glass protector on my phone? I paid $50 for that protector, can I claim that expense back from Apple if they remove it? As it isn't my fault that the phone is faulty. 

Also where can I get my phone fixed where it only takes a few hours? The place I rung; NZ Smartphone quoted me 2-3 day turn around, that's far too long. I have important stuff that I do with my phone.

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  Reply # 1374897 26-Aug-2015 21:58
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21brandon21: What are my rights if I have a tempered glass protector on my phone? I paid $50 for that protector, can I claim that expense back from Apple if they remove it? As it isn't my fault that the phone is faulty. 

Also where can I get my phone fixed where it only takes a few hours? The place I rung; NZ Smartphone quoted me 2-3 day turn around, that's far too long. I have important stuff that I do with my phone.


If the glass protector only covers the front screen then it shouldn't be an issue as it won't stop the technician from being able to open the device to replace the camera.
However if it did, and had to be removed, then I'm afraid you'd be out of luck as it is a 3rd party part an Apple won't cover those.

Who are NZ Smartphone?  Are they listed on the Apple website as an authorised service provider?
If not then they can't do the repair for you.

Could someone who has the issue with their device post a photo as an example so we can see what is happening?
We haven't seen the issue ourselves and had our first one come in today however I couldn't fault the device, photos look perfect to me.






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  Reply # 1374913 26-Aug-2015 22:24
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Mine had this issue. The photos were very blurry. Like the auto focus wasn't working.
It was in focus if you took a photo of something 30cm away, but a room away was really blurry.


Edit. I'll see if I can find a photo




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  Reply # 1374950 26-Aug-2015 23:28
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CYaBro:
However if it did, and had to be removed, then I'm afraid you'd be out of luck as it is a 3rd party part an Apple won't cover those.



I would think it would be a consequential loss under the CGA, so if I was in that situation, I would  expect apple to cover consequential losses. At least that is what I would expect if it was covered under the CGA, and not when purchased for business use.
For example, I had a faulty camera replaced under the CGA with the newer model, and the retailer had to also replace the case I purchased separately, as it no longer fitted the new camera, and it was a consequential loss.

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  Reply # 1375354 27-Aug-2015 18:15
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if you guys are eligible and are in Auckland, PM me - i'll replace the camera for you guys in 15mins if you don't want to wait 3-10 working days
geekzone special :)



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  Reply # 1375376 27-Aug-2015 19:30
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I have some important messages/pics e.t.c on my Viber APP, if I backup my phone to iTunes, and then have the phone repaired and reset. Then me restore my phone from my iTunes backup will everything be as normal, like all my Viber messages will be there as if I did nothing? Or will it be blank?

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  Reply # 1375377 27-Aug-2015 19:33
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21brandon21: I have some important messages/pics e.t.c on my Viber APP, if I backup my phone to iTunes, and then have the phone repaired and reset. Then me restore my phone from my iTunes backup will everything be as normal, like all my Viber messages will be there as if I did nothing? Or will it be blank?


You should have everything, except the wifi password. Identical apart from that. Maybe email PW as well

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  Reply # 1375379 27-Aug-2015 19:55
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You shouldn't loose any data, but backup just in case, the quality program is only for the rear camera to be replaced.

The problem is the Auto-focus.

And yes we are an authorised service provider for Apple. 

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