Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
Mad Scientist
20786 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1374352 26-Aug-2015 07:53
Send private message

CYaBro: Yea your phone has to be showing the fault before it will be repaired.
The replacement program will be available for three years after your original purchase date so i have no problem with that.

If you have an apple service provider near you then book it in for the repair, should only take a few hours not 10 days.
Apple have sent us consignment stock of the isite cameras so we can do the repairs straight away, I assume they have done the same for other service providers.


Umm, it has to show fault to be replaced? I thought they replaced regardless?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


17642 posts

Uber Geek

Trusted

  # 1374389 26-Aug-2015 08:52
Send private message

joker97:
CYaBro: Yea your phone has to be showing the fault before it will be repaired.
The replacement program will be available for three years after your original purchase date so i have no problem with that.

If you have an apple service provider near you then book it in for the repair, should only take a few hours not 10 days.
Apple have sent us consignment stock of the isite cameras so we can do the repairs straight away, I assume they have done the same for other service providers.


Umm, it has to show fault to be replaced? I thought they replaced regardless?


If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge. (Website quote)

 
 
 
 


17642 posts

Uber Geek

Trusted

  # 1374390 26-Aug-2015 08:56
Send private message

The "may fail" means that these models may sporadically fail? Odd. The serial number range must all have the same production issue. Or that it may fail if exposed to the odd drop etc I assume. Many seem to drop phones, so if its in a case, its fine, but perhaps the occasional jarring loosens something. 

But we all have 3 years after purchase, so if it fails in that period, and if you still use it, thats fine. 

17642 posts

Uber Geek

Trusted

  # 1374396 26-Aug-2015 09:11
Send private message

The other issue is that I am sure many of us still have contact with our old phones. Wife has my 4S, gave daughter my 5S, sold 5 to a mate, wife wants my 6 Plus. So any future issues will be with me. Cyabro, if the camera failed after 3 years what is the ballpark repair cost?

3157 posts

Uber Geek

Subscriber

  # 1374510 26-Aug-2015 10:38
Send private message

tdgeek: The other issue is that I am sure many of us still have contact with our old phones. Wife has my 4S, gave daughter my 5S, sold 5 to a mate, wife wants my 6 Plus. So any future issues will be with me. Cyabro, if the camera failed after 3 years what is the ballpark repair cost?


Ballpark around $150 for parts and labour.
That would be using the exchange price from Apple, meaning the AASP would send your faulty part back to Apple.




126 posts

Master Geek


  # 1374894 26-Aug-2015 21:44
Send private message

What are my rights if I have a tempered glass protector on my phone? I paid $50 for that protector, can I claim that expense back from Apple if they remove it? As it isn't my fault that the phone is faulty. 

Also where can I get my phone fixed where it only takes a few hours? The place I rung; NZ Smartphone quoted me 2-3 day turn around, that's far too long. I have important stuff that I do with my phone.

3157 posts

Uber Geek

Subscriber

  # 1374897 26-Aug-2015 21:58
Send private message

21brandon21: What are my rights if I have a tempered glass protector on my phone? I paid $50 for that protector, can I claim that expense back from Apple if they remove it? As it isn't my fault that the phone is faulty. 

Also where can I get my phone fixed where it only takes a few hours? The place I rung; NZ Smartphone quoted me 2-3 day turn around, that's far too long. I have important stuff that I do with my phone.


If the glass protector only covers the front screen then it shouldn't be an issue as it won't stop the technician from being able to open the device to replace the camera.
However if it did, and had to be removed, then I'm afraid you'd be out of luck as it is a 3rd party part an Apple won't cover those.

Who are NZ Smartphone?  Are they listed on the Apple website as an authorised service provider?
If not then they can't do the repair for you.

Could someone who has the issue with their device post a photo as an example so we can see what is happening?
We haven't seen the issue ourselves and had our first one come in today however I couldn't fault the device, photos look perfect to me.



 
 
 
 


1482 posts

Uber Geek


  # 1374913 26-Aug-2015 22:24
Send private message

Mine had this issue. The photos were very blurry. Like the auto focus wasn't working.
It was in focus if you took a photo of something 30cm away, but a room away was really blurry.


Edit. I'll see if I can find a photo




15110 posts

Uber Geek


  # 1374950 26-Aug-2015 23:28
Send private message

CYaBro:
However if it did, and had to be removed, then I'm afraid you'd be out of luck as it is a 3rd party part an Apple won't cover those.



I would think it would be a consequential loss under the CGA, so if I was in that situation, I would  expect apple to cover consequential losses. At least that is what I would expect if it was covered under the CGA, and not when purchased for business use.
For example, I had a faulty camera replaced under the CGA with the newer model, and the retailer had to also replace the case I purchased separately, as it no longer fitted the new camera, and it was a consequential loss.

345 posts

Ultimate Geek

Trusted

  # 1375354 27-Aug-2015 18:15
One person supports this post
Send private message

if you guys are eligible and are in Auckland, PM me - i'll replace the camera for you guys in 15mins if you don't want to wait 3-10 working days
geekzone special :)



126 posts

Master Geek


  # 1375376 27-Aug-2015 19:30
Send private message

I have some important messages/pics e.t.c on my Viber APP, if I backup my phone to iTunes, and then have the phone repaired and reset. Then me restore my phone from my iTunes backup will everything be as normal, like all my Viber messages will be there as if I did nothing? Or will it be blank?

17642 posts

Uber Geek

Trusted

  # 1375377 27-Aug-2015 19:33
Send private message

21brandon21: I have some important messages/pics e.t.c on my Viber APP, if I backup my phone to iTunes, and then have the phone repaired and reset. Then me restore my phone from my iTunes backup will everything be as normal, like all my Viber messages will be there as if I did nothing? Or will it be blank?


You should have everything, except the wifi password. Identical apart from that. Maybe email PW as well

345 posts

Ultimate Geek

Trusted

  # 1375379 27-Aug-2015 19:55
Send private message

You shouldn't loose any data, but backup just in case, the quality program is only for the rear camera to be replaced.

The problem is the Auto-focus.

And yes we are an authorised service provider for Apple. 

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.