Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1135 posts

Uber Geek
+1 received by user: 106

Topic # 185567 27-Nov-2015 18:10
Send private message

I just bought a Garmin Vivosmart wearable, which syncs with my iPhone 6.  However, it has random bluetooth disconnection issues.  I would have posted this in the wearables forum as a potential issue with the Vivosmart, but I've also been having bluetooth audio issues with my wireless headphones, with audio stuttering and cutting out.  It makes me think that the iPhone is the problem, rather than the devices I am connecting to it.

Any suggestions on what I can do to fix it?  I reset network settings a few weeks back when it first started having problems with the headphones, but it didn't work.  The only other thing I can think is to restore factory settings on the iPhone.  Is there anything else I should try before I do that though?

Create new topic
2874 posts

Uber Geek
+1 received by user: 263

1135 posts

Uber Geek
+1 received by user: 106

  Reply # 1436293 27-Nov-2015 20:28
Send private message

Yep, 9.1


1135 posts

Uber Geek
+1 received by user: 106

  Reply # 1437133 29-Nov-2015 09:57
Send private message

Okay, so I just restored the iPhone to factory settings, and it still has the same problem with the Garmin losing bluetooth connection.  Sounds like there's a problem with the iPhone rather than the software or the Garmin (or the headphones).  Is it time to take the phone back to Spark for servicing?

2128 posts

Uber Geek
+1 received by user: 639


  Reply # 1437134 29-Nov-2015 10:03
Send private message

I'd ring Apple first.

3303 posts

Uber Geek
+1 received by user: 433

  Reply # 1437135 29-Nov-2015 10:04
Send private message

After the update to 9.1 my iPhone 5s keeps losing its Bluetooth connection with my Garmin wearable too.
No solution sorry, just a similar experience.

1135 posts

Uber Geek
+1 received by user: 106

  Reply # 1440608 4-Dec-2015 15:50
Send private message

I'm trying to get something directly out of Apple, but it looks like direct support is hard to come by.  I've followed their online support tool, whereby they send an email, I click on it and it "diagnoses" my iPhone, and then redirects to a webpage with solutions.  I chose a chat session, but so far I've been waiting an hour for my chat to start (it's been saying "2 minutes" ever since I started).  

Two questions:

1. Other than Dunnersfella, has anyone else had problems with patchy bluetooth connections on their iPhone since updating to IOS9 (i.e. is it a widespread issue?)
2. Any suggestions on how to get Apple to provide some support for their product? It sounds like they will try and charge me if I ring, as I didn't purchase their Applecare warranty  Or should I just take it back to where I bought it from (Spark)?

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.