Apple power plug adaptor recall

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Human
2978 posts

Uber Geek

Subscriber

#1481772 30-Jan-2016 14:14

mattwnz:

The problem comes if you have either purchased one separately, as a second charger. I believe you can only make one claim per ios device the uses it, otherwise they will think it is a double order

Do you have anything to back that up, or are you making an assumption?

Paparangi

166 posts

Master Geek

#1481941 30-Jan-2016 20:42

Photo of the new plug, on the right next to the old style:

New Apple Plugs

http://talk.appletalk.com.au/uploads/default/original/2X/d/defb0074ee5b2d5a14793a02463b06604c66c46d.jpg

GregV

824 posts

Ultimate Geek

#1482028 30-Jan-2016 22:40

So we've got a couple of these adaptors, but no longer have the iPhones they came with (stolen/drowned). Still use them to power other devices, so would quite like them swapped. As we no longer have the phones, I don't have any way of finding the serials. iTunes was not put back on the PC when OS was reinstalled, and the supportprofile site listed earlier does not show any devices (seems to be US and Canada only). Also, we don't have an AASP in town, so can't just walk up to a store to exchange.

What next?

mattwnz

16347 posts

Uber Geek

#1482052 30-Jan-2016 23:29

Aaroona:

mattwnz:

The problem comes if you have either purchased one separately, as a second charger. I believe you can only make one claim per ios device the uses it, otherwise they will think it is a double order

Do you have anything to back that up, or are you making an assumption?

I discussed the situation with their support on the phone, so they put one of them through manually. They actually weren't too sure themselves. I will see how many actually end up turning up.

littleheaven

2074 posts

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#1482059 31-Jan-2016 01:42

The plug that came with my 6S, which is affected by the recall, doesn't have a removable duckhead section. It's one unit, about 1/3 the size of the usual 2-piece unit. I wonder what I'll get sent to me? If it's just a duckhead it'll be no good.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.

CYaBro

3299 posts

Uber Geek

#1482097 31-Jan-2016 08:48

Littleheaven who told you the power adapter that came with the 6s is affected?
As far as we know they aren't, it's only this removable duck head plug adapters.

JoshWright

374 posts

Ultimate Geek

Trusted

#1482117 31-Jan-2016 10:54

I've got a ton of these Apple Power adapters, some which aren't really tied to a device. I just went into my Apple Support profile and grabbed the serial numbers from a bunch of devices (some that I don't even have anymore) and have about 9 new duckheads coming my way.

I successfully used the serial numbers from; iPhone 6s, iPhone 5s, iPhone 5, iPhone 4, iPad Air, 12" Retina MacBook, 2010 MBP, 2007 iPod Nano (which didn't even come with a wall adapter??). Strangely though it rejected my AirPort Express S/N despite this actually coming with one of the affected duckheads.

I'm hoping I don't have to go through the hassle of sending back all the affected ones we have lying around.

richms

23374 posts

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#1482121 31-Jan-2016 11:13

Of course you have to send them back, it is a recall because they might fall apart and have live parts exposed.

Richard rich.ms

littleheaven

2074 posts

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Subscriber

#1482122 31-Jan-2016 11:18

CYaBro: Littleheaven who told you the power adapter that came with the 6s is affected?
As far as we know they aren't, it's only this removable duck head plug adapters.

I put the serial number of the iPhone into the site and it offered me a replacement part, so I completed the online form. At this point it was unclear to me which bit they were replacing so I had no reason to question it. If they send me a wrong part I'll just return it.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.

littleheaven

2074 posts

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#1482272 31-Jan-2016 15:56

SwansNZ:

Actually, the closed one (for my iPhone5) shows as...

Item Description: Power Adapter, USB, iPhone/iPod, 45x45mm-AUS

where it should be like my iPhone 6s...

Item Description: 5W USB Power Adapter, AUS

Not sure if that is the same thing - 45x45mm?

I've had a look at my confirmation emails and all mine, for the iPads, 2 iPhones (a 5 and a 6S) and several iPod touches read as follows:

IPOD TOUCH (4TH GENERATION)
Problem Description:
Power - REP AC Wall Plug Adapter
Serial Number: C3LJ8BQRDNQY
Repair ID: A183531991
Track the status of your repair.

Interesting it does not mention the duckhead. I did mine through the website by entering the serial numbers of the devices, do didn't have to specify the replacement part. When I go to the site to review the repair, it doesn't give any part details at all. Will be interesting to see what actually ships. Must put one through for the old 1st Gen iPad I lent to my parents, since the adapter for that died. Maybe it's the duckhead that's the problem with it, but if there's a chance the whole unit will be replaced, that would be helpful. I have to say the whole process has proved pretty painless, so well done Apple for making it as easy as possible.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.

alexx

686 posts

Ultimate Geek

#1482359 31-Jan-2016 18:25

Does anyone have a link to a full list of products that came with these adaptors?

From the airport express section "What's in the Box" it appears that is comes with a power lead, but no adapter.

http://www.apple.com/nz/shop/product/MC414X/A/airport-express

I'm still not sure about my late 2011 model macbook pro 13.

https://support.apple.com/kb/sp645?locale=en_US

That link suggests that I should have a: 60W MagSafe Power Adapter, AC wall plug, and power cord

I'm unable to find a "wall plug" other than the one that is part of the AC power cord, but perhaps there was one once and I should search some more in case it's lurking somewhere.

#include <standard.disclaimer>

mattwnz

16347 posts

Uber Geek

#1482361 31-Jan-2016 18:31

littleheaven:

SwansNZ:

Actually, the closed one (for my iPhone5) shows as...

Item Description: Power Adapter, USB, iPhone/iPod, 45x45mm-AUS

where it should be like my iPhone 6s...

Item Description: 5W USB Power Adapter, AUS

Not sure if that is the same thing - 45x45mm?

I've had a look at my confirmation emails and all mine, for the iPads, 2 iPhones (a 5 and a 6S) and several iPod touches read as follows:

IPOD TOUCH (4TH GENERATION)
Problem Description:
Power - REP AC Wall Plug Adapter

Interesting it does not mention the duckhead. I did mine through the website by entering the serial numbers of the devices, do didn't have to specify the replacement part. When I go to the site to review the repair, it doesn't give any part details at all. Will be interesting to see what actually ships. Must put one through for the old 1st Gen iPad I lent to my parents, since the adapter for that died. Maybe it's the duckhead that's the problem with it, but if there's a chance the whole unit will be replaced, that would be helpful. I have to say the whole process has proved pretty painless, so well done Apple for making it as easy as possible.

The thing is that the ipod touch doesn't ship with a power adapter (apart from possibly the 1st gen). So surprised they are considering that a valid device.

wombus

101 posts

Master Geek

#1482378 31-Jan-2016 19:12

mattwnz:

The thing is that the ipod touch doesn't ship with a power adapter (apart from possibly the 1st gen). So surprised they are considering that a valid device.

It's not I took the charger for my daughters iPod into Yobee but they would not replace it as it did not come with the IPod. (was purchased seperatly). I argued with them that it is a genuine apple charger affected by the recall so is considered dangerous but you you won't replace it that's not cool. I'm left with a dangerous power adapter thanks to Apple.

littleheaven

2074 posts

Uber Geek

Subscriber

#1482380 31-Jan-2016 19:18

mattwnz:

The thing is that the ipod touch doesn't ship with a power adapter (apart from possibly the 1st gen). So surprised they are considering that a valid device.

Now that you mention it, I don't think they did (although I seem to have almost as many adapters as devices so I must have bought some separately at some point). The recall page just said "some iOS and Mac" devices were affected and to enter your serial number to see if that meant you, which I did. I have 4 iPod Touches I put them all in and it accepted every single one.

I'm now up to 11 replacements for the family. 5 iPads, 4 iPod Touches, and 2 iPhones.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.

littleheaven

2074 posts

Uber Geek

Subscriber

#1482393 31-Jan-2016 19:20

wombus:

It's not I took the charger for my daughters iPod into Yobee but they would not replace it as it did not come with the IPod. (was purchased seperatly). I argued with them that it is a genuine apple charger affected by the recall so is considered dangerous but you you won't replace it that's not cool. I'm left with a dangerous power adapter thanks to Apple.

Just go to the web page and put in the iPod serial number - I'm sure it'll allow you to request a replacement. Make sure you change the country on the left of the page to New Zealand to bring up the option to replace via web.

https://www.apple.com/support/ac-wallplug-adapter/

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.

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