Apple power plug adaptor recall

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9279 posts

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#1482451 31-Jan-2016 21:16

mattwnz: Are they just replacing the prongs part or the entire adapter? I had an adapter just die, and also knew that one prong is lose

"Thank you.
Your request has been submitted.
Apple will send you a box with a replacement adapter and you can use the same packaging to return your affected wall plug adapter to Apple.
Only send back the wall plug attachment and keep your power adapter."

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CYaBro

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#1482498 31-Jan-2016 22:56

Not sure why those who have been into an AASP are having so many issues?
We did the Apple AASP training webinar on Friday and they said that, during this period of rapid exchanges, even if someone comes in with a 3rd party adapter just replace the duck head regardless, don't argue with the customer.

Opinions are my own and not the views of my employer.

wombus

107 posts

Master Geek

#1482505 31-Jan-2016 23:11

CYaBro: Not sure why those who have been into an AASP are having so many issues?
We did the Apple AASP training webinar on Friday and they said that, during this period of rapid exchanges, even if someone comes in with a 3rd party adapter just replace the duck head regardless, don't argue with the customer.

Yoobee made it very clear to me, Apple are only replacing power adapters that came with devices. Power adapters sold seperatly are not covered under the current recall.

mattwnz

20106 posts

Uber Geek

#1482506 31-Jan-2016 23:12

wombus:
mattwnz:

The thing is that the ipod touch doesn't ship with a power adapter (apart from possibly the 1st gen). So surprised they are considering that a valid device.

It's not I took the charger for my daughters iPod into Yobee but they would not replace it as it did not come with the IPod. (was purchased seperatly). I argued with them that it is a genuine apple charger affected by the recall so is considered dangerous but you you won't replace it that's not cool. I'm left with a dangerous power adapter thanks to Apple.

That is why you phone them, and tell them. Either that or you could use another device, and used the serial multiple times. I did this, just hope they don't consider it as a single submission. Their form actually allows you to go submission pages and resubmit without reentering all the details. Although I have only had an email confirmation of a single adapter order.

nicks

126 posts

Master Geek

#1483094 1-Feb-2016 20:32

Am I the only one that's read about the recall and decided they can't be bothered with it all? A handful of damaged adaptors worldwide and it's a big hassle to swap the 10 or so chargers we have. I'll take my chances.

mattwnz

20106 posts

Uber Geek

#1483149 1-Feb-2016 21:52

nicks: Am I the only one that's read about the recall and decided they can't be bothered with it all? A handful of damaged adaptors worldwide and it's a big hassle to swap the 10 or so chargers we have. I'll take my chances.

Well considering apple has warned people to stop using chargers. Also having 10, you're chances are higher. I also presumed over time the of go up as they age and wear and tear. Of it for cause a problem I would doubt insurance would cover any damage as the recall has been published and people have been warned to so using them until they are replaced. But your decision. Takes like 5 minutes to do.

nigelj

856 posts

Ultimate Geek

#1483152 1-Feb-2016 22:00

Okay this is interesting, one of my 3 'repairs' was dispatched today, the repair page got updated with the status: "Repair completed - No part return required", what is the betting they've decided to slip in a note "Please destroy the old duckhead in the local trash to save the environment/carbon emissions".

Both my currently fully processed repairs are "REP Duckhead Adapter Australia" ones, the other repair hasn't filled in what they are replacing.

mattwnz

20106 posts

Uber Geek

#1483168 1-Feb-2016 23:12

nigelj:

Okay this is interesting, one of my 3 'repairs' was dispatched today, the repair page got updated with the status: "Repair completed - No part return required", what is the betting they've decided to slip in a note "Please destroy the old duckhead in the local trash to save the environment/carbon emissions".

Both my currently fully processed repairs are "REP Duckhead Adapter Australia" ones, the other repair hasn't filled in what they are replacing.

Mine says REP Adapter, but nothing about 'duckhead'. But I was told by the staff that I had to return the old one in a box provided with the new one.

nigelj

856 posts

Ultimate Geek

#1483169 1-Feb-2016 23:50

mattwnz:

nigelj:

Okay this is interesting, one of my 3 'repairs' was dispatched today, the repair page got updated with the status: "Repair completed - No part return required", what is the betting they've decided to slip in a note "Please destroy the old duckhead in the local trash to save the environment/carbon emissions".

Both my currently fully processed repairs are "REP Duckhead Adapter Australia" ones, the other repair hasn't filled in what they are replacing.

Mine says REP Adapter, but nothing about 'duckhead'. But I was told by the staff that I had to return the old one in a box provided with the new one.

I was told it was just the Duckhead and I'd get a return box, but actually, looking at the image I posted on Page 3 (https://cdn.geekzone.co.nz/imagessubs/af975b8e67a86d573bd11cc70cba346e.jpg) it's marked "Return orig part: no".

SwansNZ

97 posts

Master Geek

#1483460 2-Feb-2016 12:32

CYaBro:

SwansNZ:
CYaBro:

We are an Apple Authorised Service Provider.

We only found out about this recall after it appeared on Stuff!

We did however receive a tray of duck heads (plug parts of the power adapters) the other day and wondered what they were for.

It is only the removable part, with the power pins in it, that they are replacing, not the whole power adapter.

This recall doesn't affect devices that have a normal power cord such as the iMacs or Mac Pros.

All the info is on the Apple website:

http://www.apple.com/nz/support/ac-wallplug-adapter/

That's interesting, as Apple have placed a $35 hold on my credit card for every one they are sending me, and $35 is the cost of the whole adapter.

I guess it is possible that doing it direct with Apple that they are replacing the whole power adapter, but certainly not the case for AASPs.

Wait and see what you receive from them. :)

OK, replacement adapters received today.

As stated before, I requested this via the Apple online chat, as I failed to notice the country drop down box in the replacement link, so didn’t get the option of doing it online.

For my 5 devices (3 iPads/Minis, 2 iPhones) ….

1 x 5w adaptor - the whole thing, a small one, not the type that has a removable duck head

1 x 5w adapter only - not the duck head, the other bit

3 x 10w adaptors only - not the duck head, the other bit

I’ve also been charged 2 x $29.47 and 1 x $20 these are on my CC statement, not just a hold.

One of the adapters (I think for old iPhone), did not include a return bag, and the case appears to be closed – possibly the $20 charge.

So, looks like Apple have done great here, charging me and sending me the bit that is ok, not the bit that is faulty :(

antonknee

1133 posts

Uber Geek

#1483788 2-Feb-2016 18:10

@SwansNZ you need to contact them again to resolve this. They have clearly processed this incorrectly at their end. There should not have been a hold, let alone a permanent charge.

Standalone power adapters are absolutely included in the recall - 10W and 12W with model number MD836X MD836ZM MC359. AASPs have been advised of this as have Authorised Resellers. Go back to your AASP and push the issue or call AppleCare.

6S power adapters are not affected, as they are one cube part. This only affects the duckhead part that detaches from selected power adapters.

SwansNZ

97 posts

Master Geek

#1483795 2-Feb-2016 18:32

antonknee:
@SwansNZ you need to contact them again to resolve this. They have clearly processed this incorrectly at their end. There should not have been a hold, let alone a permanent charge.

Standalone power adapters are absolutely included in the recall - 10W and 12W with model number MD836X MD836ZM MC359. AASPs have been advised of this as have Authorised Resellers. Go back to your AASP and push the issue or call AppleCare.

6S power adapters are not affected, as they are one cube part. This only affects the duckhead part that detaches from selected power adapters.

I phoned Apple, and after speaking to 3 different people in a 90 minute phone call, eventually it's sorted - I hope. I have to send back the 4 incorrect adapters, when they get them they'll release any credit card refunds and refund anything they have taken, and resend out the correct (duck head) parts.

littleheaven

2128 posts

Uber Geek

#1483810 2-Feb-2016 18:59

antonknee:

@SwansNZ you need to contact them again to resolve this. They have clearly processed this incorrectly at their end. There should not have been a hold, let alone a permanent charge.

Standalone power adapters are absolutely included in the recall - 10W and 12W with model number MD836X MD836ZM MC359. AASPs have been advised of this as have Authorised Resellers. Go back to your AASP and push the issue or call AppleCare.

6S power adapters are not affected, as they are one cube part. This only affects the duckhead part that detaches from selected power adapters.

I am bewildered at why, when I put my 6S serial number into the recalls site, it accepted it as being affected. If they send me a duckhead for it I'll just send it back, I guess. All my repairs are still listed as processing at the moment. Perhaps when they get actioned they'll weed out the 6S request and the iPod I accidentally entered twice.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

littleheaven

2128 posts

Uber Geek

#1484159 3-Feb-2016 09:47

My first two packs arrived this morning. Just the duckheads, both with return bag and documentation for the faulty part. Looks like they're doing them all separately, even though I submitted all bar one of my 11 requests in a 15-minute period. I'll wait until the lot are taken care of, then send them all back at once (each in their own bags).

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Scotdownunder

217 posts

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#1485169 4-Feb-2016 13:18

Just of the phone to Apple support and they inform me that the UK 3 pin adapters are OK, which seems reasonable as they are quite different in construction.

They are replacing my international travel kit (bought in UK). Local Aus/NZ adapters I can exchange at my local Apple agent.

BTW I did break one of the NZ adapters, it cracked just above the plastic prongs that fit the PSU. Bit of araldite fixed it.

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