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JayADee
2091 posts

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  #1486191 5-Feb-2016 18:56
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Ours still says 'processing' as status. I used the online serial number method.

 
 
 

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mattwnz
19488 posts

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  #1486205 5-Feb-2016 19:29
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sir1963:

 

wellygary:

 

I'm guessing there could be a fair few 100 million of these adapters in the recall (10 years of prodcuts in Contental Europe- is gonna be a big number )- So once you factor in Staff costs, its gonna cost well north of a $billion,

 

 

 

 

In bulk, probably costs Apple less than 50 cents.

 

 

 

 

Actually 15 cent - 17 cents is what they are quoting on the custom form .


Sideface
8648 posts

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  #1486217 5-Feb-2016 19:51
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Five days ago I ordered (online) a replacement duckhead adapter for my iPad 2. There was absolutely nothing wrong with the old one.

 

It arrived today (adapter only) - ridiculously overpackaged in an A3-sized TNT bag from Sydney - containing 4 x A4 pages of documentation, and another oversized TNT bag to courier the old adapter back to Sydney.

What would happen if I failed to return the old adapter?  This seems like a remarkably wasteful process.





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richms
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  #1486320 5-Feb-2016 23:16
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Sideface:

 

Five days ago I ordered (online) a replacement duckhead adapter for my iPad 2. There was absolutely nothing wrong with the old one.

 

 

Because it hasnt fallen apart yet.





Richard rich.ms

Aaroona
3143 posts

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  #1486380 6-Feb-2016 11:03
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JayADee: Ours still says 'processing' as status. I used the online serial number method.

 

 

 

Same here - I ordered four, all with different serial numbers, and they're all still saying processing.

 

 

 

Wonder how long it takes? I suppose a lot of people are claiming on it, so may take a little while to process.


JayADee
2091 posts

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  #1486550 6-Feb-2016 16:57
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Aaroona:

JayADee: Ours still says 'processing' as status. I used the online serial number method.


 


Same here - I ordered four, all with different serial numbers, and they're all still saying processing.


 


Wonder how long it takes? I suppose a lot of people are claiming on it, so may take a little while to process.



Thank you for replying. I don't mind waiting, I was just worried if it was normal what with other people getting them delivered already. I feel better now.

littleheaven
2116 posts

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  #1486845 7-Feb-2016 11:41
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So I now have 9 of my 11 ready to go back... but there are no instructions as to which bit of paper goes where. Do I keep any of them or send the lot back in the clear pocket on the outside of the bag? 





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, 2021 iPad Pro 11", iPhone SE 2020, AppleTV4.




SwansNZ
97 posts

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  #1486956 7-Feb-2016 13:49
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littleheaven:

So I now have 9 of my 11 ready to go back... but there are no instructions as to which bit of paper goes where. Do I keep any of them or send the lot back in the clear pocket on the outside of the bag? 


I sent them all back, in the clear pocket - think they are for customs.

littleheaven
2116 posts

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  #1486982 7-Feb-2016 14:37
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Cool, thanks. Have done that. I'd rather send them too much in the way of paperwork than not enough. 





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, 2021 iPad Pro 11", iPhone SE 2020, AppleTV4.


sir1963

2394 posts

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  #1487436 8-Feb-2016 13:01
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I notice a number of these plugs on Trademe.

 

 

 

I contacted one seller, who days later is still trying to sell these plugs.

 

 

 

I wonder what the consequences of knowingly selling items under safety recall is.


mattwnz
19488 posts

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  #1487523 8-Feb-2016 14:54
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sir1963:

 

I notice a number of these plugs on Trademe.

 

 

 

I contacted one seller, who days later is still trying to sell these plugs.

 

 

 

I wonder what the consequences of knowingly selling items under safety recall is.

 

 

 

 

So they are selling the new plug adapter? If they are selling the old plugs, then they could apply to have the adapters switched free anyway. Also some being sold may not be orginal apple ones.


mattwnz
19488 posts

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  #1487524 8-Feb-2016 14:56
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SwansNZ:
littleheaven:

 

So I now have 9 of my 11 ready to go back... but there are no instructions as to which bit of paper goes where. Do I keep any of them or send the lot back in the clear pocket on the outside of the bag? 

 


I sent them all back, in the clear pocket - think they are for customs.

 

 

 

They don't make it easy to get it back to them. Apparently you can do it online on teh TNT website, but their websites is poor, and it looks like you have to first register, and then  they have to manually approve it. Why bother. Or you can phone, but it is closed today, and no automated way to enter the number for pickup. You would think in this day and age, it would be an automated system


sir1963

2394 posts

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  #1487526 8-Feb-2016 14:57
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mattwnz:

 

sir1963:

 

I notice a number of these plugs on Trademe.

 

 

 

I contacted one seller, who days later is still trying to sell these plugs.

 

 

 

I wonder what the consequences of knowingly selling items under safety recall is.

 

 

 

 

So they are selling the new plug adapter? If they are selling the old plugs, then they could apply to have the adapters switched free anyway. Also some being sold may not be orginal apple ones.

 

 

 

 

Picture is the old plug.


TeaLeaf
5337 posts

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  #1487532 8-Feb-2016 15:14
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I wish they would do something about the same problem prior to this charger they got sued for, with the rubber fraying near the L pin to laptop. Replaced 3 times now. $600, nearly worth the price of the laptop. Fast finding PC alternatives to what I need on Apple.


tdgeek
28859 posts

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  #1487644 8-Feb-2016 18:32
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Isn't it easier to just go to Youbee and walk away (in 30 seconds :-). ). With your replaced adapters. I agree with Jase I think it was, why do it online?

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