Apple power plug adaptor recall

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Reply # 1490058 11-Feb-2016 06:15

JarrodM:
All the big packaging is recyclable allegedly! or so it says on the packaging i got. unsure about the little bit of plastic the duckhead was in

Oh that's good. I haven't opened them yet but that looks like a lot of material. Into my plastics bag it will go.

littleheaven

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Reply # 1490163 11-Feb-2016 09:29

JarrodM:

All the big packaging is recyclable allegedly! or so it says on the packaging i got. unsure about the little bit of plastic the duckhead was in

I believe you can recycle any soft plastic like that (such as grocery bags, bread bags, magazine film wrap) outside certain supermarkets and Warehouse stores. They have bins for it.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.

JayADee

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Reply # 1495145 18-Feb-2016 18:54

Darn it, I just found another one of these the husband is using in his workshop that I don't have a device serial number for. And Apple hasn't sent me one of the four yet either so I still have two unsafe ones.

richms

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Reply # 1495149 18-Feb-2016 18:59

They aren't that unsafe. Just fall apart if you are absurdly rough with them.

Richard rich.ms

JayADee

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Reply # 1495160 18-Feb-2016 19:19

richms: They aren't that unsafe. Just fall apart if you are absurdly rough with them.

You don't know my guy. I won't tell you what happened to the mower when he took over mowing the lawn...

JayADee

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Reply # 1497692 23-Feb-2016 11:16

Got my last two adapters today thank you, Apple. My home is safe again. Safe as can be in the ring of fire between 2 rivers and an ocean anyway.

tripp

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Reply # 1497708 23-Feb-2016 11:36

So found on my credit card that I have been charged for the new ones even after sending the old ones back to them, its only like 54 cents but still :(

Elpie

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Reply # 1497712 23-Feb-2016 11:44

My experience, FWIW, has been less than happy. The recall was announced just before my man travelled from Canada to Australia for a week, so he took all recalled adapters with him to Oz. I had previously purchased North American adapters but we're keeping one of each device type for Australia/NZ use when we get back there.

There is no online service option for countries whose adapters are not affected by the recall. There is no swap option at Apple stores either.

After a couple of trips to Apple stores and authorised resellers, (armed with serial numbers, just in case) Nic was unable to get replacements due to stock delays. So, the faulty adapters were bought back to Canada.

I've spent almost 1 1/2 hours on the phone with Apple here and haven't got anywhere. Not going to bother about replacing them now but I guess we will need to be careful when we are back in NZ using them.

littleheaven

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Reply # 1497820 23-Feb-2016 13:17

Well, mine are all gone. Called TNT yesterday, after not being able to work out how to book a pickup only online, and after a quick conversation I left the 12 bags on the back doorstep and they were gone within a couple of hours. I don't appear to have been charged for any of them.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

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JayADee

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Reply # 1497856 23-Feb-2016 14:20

They aren't so hot at mass amounts either. Luckily yoobee Hamilton is helping me out on that one. No way am I typing in over 50 accounts, long passwords and serial numbers!

antonknee

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Reply # 1497988 23-Feb-2016 17:53

Elpie:

My experience, FWIW, has been less than happy. The recall was announced just before my man travelled from Canada to Australia for a week, so he took all recalled adapters with him to Oz. I had previously purchased North American adapters but we're keeping one of each device type for Australia/NZ use when we get back there.

There is no online service option for countries whose adapters are not affected by the recall. There is no swap option at Apple stores either.

After a couple of trips to Apple stores and authorised resellers, (armed with serial numbers, just in case) Nic was unable to get replacements due to stock delays. So, the faulty adapters were bought back to Canada.

I've spent almost 1 1/2 hours on the phone with Apple here and haven't got anywhere. Not going to bother about replacing them now but I guess we will need to be careful when we are back in NZ using them.

Interesting. I was able to put in an overseas address (the US) for a device purchased here by a family member on their website.

empacher48

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Reply # 1497992 23-Feb-2016 18:03

So has anyone actually got TNT to pick up their packages?

I rang them about 2 weeks ago when I got the 5 I ordered, they said they will pick up the next day. Came home from work and still sitting outside.

Rang TNT again, said yes someone did come round but couldn't find my house (funny as they found it when they were delivered), but will try the next day.

Once again came home from work and packages still outside. Rang TNT again and was told that they will pick them up just leave them outside and they will be picked up one day soon.

2 weeks later, packages still outside, but the packaging labels and all shipping information has faded off and TNT still say they will be around to pick them up one day!

If apple want them back, they can pay for new shipping documentation and organise TNT to pick them up themselves as obviously they can't be bothered.

littleheaven

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Reply # 1497994 23-Feb-2016 18:06

empacher48:

So has anyone actually got TNT to pick up their packages?

I rang them about 2 weeks ago when I got the 5 I ordered, they said they will pick up the next day. Came home from work and still sitting outside.

Rang TNT again, said yes someone did come round but couldn't find my house (funny as they found it when they were delivered), but will try the next day.

Once again came home from work and packages still outside. Rang TNT again and was told that they will pick them up just leave them outside and they will be picked up one day soon.

2 weeks later, packages still outside, but the packaging labels and all shipping information has faded off and TNT still say they will be around to pick them up one day!

If apple want them back, they can pay for new shipping documentation and organise TNT to pick them up themselves as obviously they can't be bothered.

Wow, what a nightmare! Mine were picked up okay. Rang at breakfast, gone at lunchtime.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.

Elpie

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Reply # 1498259 24-Feb-2016 08:14

antonknee:

Elpie:

My experience, FWIW, has been less than happy. The recall was announced just before my man travelled from Canada to Australia for a week, so he took all recalled adapters with him to Oz. I had previously purchased North American adapters but we're keeping one of each device type for Australia/NZ use when we get back there.

There is no online service option for countries whose adapters are not affected by the recall. There is no swap option at Apple stores either.

After a couple of trips to Apple stores and authorised resellers, (armed with serial numbers, just in case) Nic was unable to get replacements due to stock delays. So, the faulty adapters were bought back to Canada.

I've spent almost 1 1/2 hours on the phone with Apple here and haven't got anywhere. Not going to bother about replacing them now but I guess we will need to be careful when we are back in NZ using them.

Interesting. I was able to put in an overseas address (the US) for a device purchased here by a family member on their website.

How did you do that? When I tried the website it stuck at a login with Apple ID and logging in with a Canadian ID brought me to a sorry message, telling me to call Apple. When I logged in with a NZ Apple ID the country field was set as New Zealand & unchangeable. If I avoid logging in then the website just stalls without allowing me to move forward with the exchange request. If you know a trick that gets me through a web change request I would be very appreciative!

E3xtc

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Reply # 1498345 24-Feb-2016 10:21

errm dumb question here - does the customs/shipping documentation need to be in the bag or handed to the TNT driver upon pick up?

and secondly - if the cost is 54c if you don't return it, I am wondering if I might just dump it in the bin and stop thinking about it :\

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