Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


194 posts

Master Geek
+1 received by user: 35


Topic # 191760 15-Feb-2016 17:44
Send private message

I bought my elderly mother her first ipad when I was in Australia last week. It was on special at Big W in Noosa as a "back to school special".

 

When I got back home to Wellington I set it up as best I could for her before sending it by courier to her home in the Waikato. There was no screen fault before it left my hands..

 

It was well packaged in its original box, then it was wrapped in an additional layer of bubble wrap. My mother looked at this ipad for a couple of days and didn't really touch it till my sister turned up a few days later to connect it to her wifi. Thats when my sister noticed a thin line running through the centre of the screen. Mum didn't really notice this fault, but my sister sure did and she started jumping up down saying I should return it. Good luck with that I reckon, as I don't think I have any recourse for this.

 

Mums not worried at all, as she is just delighted to have a new toy.

 

Are there any thoughts on this, I'm guessing I'm s*** out of luck.


Create new topic
73 posts

Master Geek
+1 received by user: 6


  Reply # 1492775 15-Feb-2016 17:50
3 people support this post
Send private message

I suggest you have a chat with Apple Support anyway. They might not do anything as warranty would not cover that, but lots of people over internet report Apple would help them in such cases. 

 

Worth give it try...

 

Good luck! :) 


1541 posts

Uber Geek
+1 received by user: 381


  Reply # 1492779 15-Feb-2016 17:58
One person supports this post
Send private message

Apple support has been good in my dealings with them. I had an iPad that was out of the 12 month warranty but the Australian that took my call overrode things and made an exception for me.



194 posts

Master Geek
+1 received by user: 35


  Reply # 1492798 15-Feb-2016 19:50
Send private message

Thanks guys i will try calling them tomorrow.

2930 posts

Uber Geek
+1 received by user: 277


  Reply # 1492802 15-Feb-2016 19:56
Send private message

Definitely get them, or yourself, to call Apple customer support, or take it in to the nearest Apple Authorised Service Provider.

 

Doesn't matter that you bought it in Australia as the warranty is international.

 

As long as there are no signs of physical damage to the device then they should just replace it.

 

It sounds like a row of pixels has died on it, which we have seen before and replaced under warranty. (When there was no signs of any damage to the device)





Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.