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407 posts

Ultimate Geek

#192016 24-Feb-2016 11:09
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Hello guys,


Just wondered if anyone has any experiences similar, I saw a topic but was about 3 years old.


I woke up one morning to find my iPad was no longer turning on, I tried all the steps on the Apple support - hold reset and power, connect to computer, let it run dead, charge for an hour etc but no luck. I've had it 2 and a half years.


I checked Apple website and it said 1 year warranty but that it could be covered under the Consumer Guarantees Act and to go to the seller, in my case Yoobee.


I called the Consumer Advice Bureau and explained the situation and they said the fact I bought it new for $1099, its in great condition, screen ins't cracked and its only 2 and a half years old they should look and see what the issue is and fix under the CGA if it is not my fault i.e. water damage. The example they used was if you spent $30 it should only last a year but spending $1000+ should last over 3 years.


I went to Yoobee and they said that it would cost to look at it and they only do 2 years Consumer Guarantees Act and to go to Apple.


What can I do next? Also the fact Yoobee said they only do 2 years Consumer Guarantees Act, isn't that determined by the government not Yoobee?





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407 posts

Ultimate Geek

  #1506028 4-Mar-2016 15:15
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Went to Apple, got a CS code through declaring CGA and then took it to Yoobee, got a new iPad shipped from Sydney within 2 days. Thumbs up to Apple.


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