Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3583 posts

Uber Geek
+1 received by user: 1139

Topic # 192154 29-Feb-2016 10:13
Send private message

My iphone 5s failed after 28 months (touch id failed after 25 months, then home button completely failed at 28 months).


Just wondering, what peoples opinion might be on whether this is worth a claim on the CGA?  


Spark said they cover up to 24 months, their interpretation of the CGA is that a smartphone should be expected to keep working for 24 months minimum.







View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

6434 posts

Uber Geek
+1 received by user: 1571

  Reply # 1501303 29-Feb-2016 10:42
Send private message

I would say about 2 years is 'average', which probably means you could justify a claim under CGA for up to 3 years if you have kept it in otherwise pristine condition.


But if it's got more common signs of wear and tear (scratches, dents etc) I wouldn't say any more than 2 years.




Ultimately, each case is judged on its individual merits.  You can make a claim for a 28 month old phone and, if spark contests it (unlikely) then you might win or might lose.  I don't think it's as clear cut as, say, a washing machine that has packed up after 2 1/2 years.


1461 posts

Uber Geek
+1 received by user: 427

  Reply # 1501304 29-Feb-2016 10:42
4 people support this post
Send private message

Call AppleCare on 00800 7666 77666 (yes the number looks weird but its their toll free NZ support number. 




Mention the issue to them and if they say nothing can be done ask to speak to someone in customer relations. I would also get in touch with a service centre like service plus (Not Yoobee) and they might be able to help push your case.

View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21

Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54

Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.