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TranceManNZ

43 posts

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  #1569240 10-Jun-2016 10:58
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It's totally repairable and I'm happy to have it repaired. Apple have chosen not to repair the device.
I am totally within my rights to decline a refurbished/remanufactured device as a suitable replacement.
Repair, replace (new as per originally purchased) or refund.

Dairyxox
1529 posts

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  #1569244 10-Jun-2016 11:03
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sbiddle:

 

TranceManNZ: Regardless, it's still not new. I have no way knowing how the device has been used previously.
Does this fit inside the consumer laws of NZ?

 

Replacing with a factory refurbished product is common place within many industries, and complies with the law. The only people who don't agree with this are Consumer.

 

Apple have only ever swapped products with refurbishments since day dot under warranty or Apple Care - they don't repair products.

 

 

They do sometimes repair products. My iPhone camera lost its ability to adjust focus, sent it back to Apple and they repaired the phone.


 
 
 
 


mattwnz
16824 posts

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  #1569263 10-Jun-2016 11:34
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Dairyxox:

 

sbiddle:

 

TranceManNZ: Regardless, it's still not new. I have no way knowing how the device has been used previously.
Does this fit inside the consumer laws of NZ?

 

Replacing with a factory refurbished product is common place within many industries, and complies with the law. The only people who don't agree with this are Consumer.

 

Apple have only ever swapped products with refurbishments since day dot under warranty or Apple Care - they don't repair products.

 

 

They do sometimes repair products. My iPhone camera lost its ability to adjust focus, sent it back to Apple and they repaired the phone.

 

 

 

 

Maybe it was done via software. It comes down to whether the OP wants a repair agent to open it up, and repair it, or swapped for a refurb. There are pros and cons with both. The pro with the repair, is you get back the same device, so you know how it has been treated. The con is that repairs can get dust etc in them, and with something like an iphone, the outercasing can get damaged when talking it apart, which is one reason refurbs have a new outer casing and are done in a factory. I had a camera repaired, and I think i got a refurb back, and it had dust behind the lens. So the quality in the refurb wasn't here. A pity Apple don't sell refurb iphones initially, so you can save when you buy it, and then when it gets a fault, it will be swapped out with a refurb.


mattwnz
16824 posts

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  #1569280 10-Jun-2016 11:44
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livisun:

 

"My exhaust on my 6 month old Porsche is faulty, they wanted to repair it, I wanted a new car instead like for like consumer gaurantees bruh."

 

 

 

 

 

 

You are incorrect, as an exhaust would be considered a consumable, and so only the exhaust would ever be replaced under the CGA. Also it would be a 'minor' fault, compared to the whole car. If it was the entire electrical system, or major mechanical fault, that maybe different, and people have had cars replaced or refunded under those conditions. Only if the fault is 'substantial' can a consumer ask for a refund, a replacement, or a repair. In the OPs case, it may possibility  be considered substantial, because Apple can't (or won't ) repair it, and instead are sending a replacement.  The problem with a refurb is that you don't know if the product in the past has been dropped or not cared for, which may affect it's life, as you don't know the history. Then the OP could have saved hundreds, by initially just buying a refurb, instead of a new one. Sure, it has a new outer casing, but you don't know components haven't suffered damage/stress that may cause premature failure. I have heard both good and bad stories about refurbs. It seems to mainly be the mobile industry that do refurbs, instead of switching out for new. Maybe because there are a high number of failures?


CYaBro
3343 posts

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  #1569358 10-Jun-2016 12:38
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TranceManNZ: It's totally repairable and I'm happy to have it repaired. Apple have chosen not to repair the device.
I am totally within my rights to decline a refurbished/remanufactured device as a suitable replacement.
Repair, replace (new as per originally purchased) or refund.

 

 

 

It may appear to be a battery problem but the actual fault may be on the main logic board, so that would be why they are going to replace the device.


sbiddle
29265 posts

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  #1569450 10-Jun-2016 14:37
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TranceManNZ: It's totally repairable and I'm happy to have it repaired. Apple have chosen not to repair the device.
I am totally within my rights to decline a refurbished/remanufactured device as a suitable replacement.
Repair, replace (new as per originally purchased) or refund.

 

Sounds like you'll have to push the retailer for a refund. Nothing is going to change the Apple policy.

 

At the end of the day despite what organisations such as Consumer say, refurbishment replacements are not illegal. They are common place (if you claim a HDD under warranty you'll get a refurb back) and if they were illegal they would not be offered, and the Commerce Commission would rewriting the law to say this.

 

 


Athlonite
1828 posts

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  #1569471 10-Jun-2016 15:14
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livisun:

 

Athlonite:

 

livisun:

 

My exhaust on my 6 month old Porsche is faulty, they wanted to repair it, I wanted a new car instead like for like consumer gaurantees bruh. Case closed

 

 

 

 

as it would be a repairable fault and not something like a seized engine or a fire caused by faulty wiring then the CGA states they can repair it, it has to be a substantial fault for a replacement or refund to occur and a faulty exhaust pipe is not an unfixable problem 

 

 

 

 

So to speak with a battery in this case. its repairable

 

 

 

 

yes but it's not worth the time required to do it and apple don't do it they'd rather just give you a refurbish/re-manufactured iPhone  


 
 
 
 


schnopp
14 posts

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  #1590978 13-Jul-2016 13:57
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Better story. Bought an iPhone 6+ last year. Just before the 12 months was up it failed, power problem. Replaced. Within a couple of months mute toggle failed. Replaced. A month later touch screen stopped responding.

 

Went to retailer, said this is silly, help me upgrade or get another type of phone. This product is not fit for service (breaks all the time). They said verbally and in emails that I had to sort any CGA issue with Apple. This is a breach of the Fair Trading Act, misleading information. You can demand to only deal with the retailer. I have notified Consumer magazine and the Commerce Commission of the retailer's refusal to be helpful.

 

Eventually, by emailing the CEO I obtained a full refund. And went and bought a 6s+. Doh!

 

Did discuss this with Apple but they don't care. They say on their Store website details that local consumer legislation will apply but this is untrue, and as they don't have any presence in NZ apart from a PO Box this is pointless. No access via disputes tribunal.

 

 I advise that any Apple product be bought from a local retailer. The education discount is paltry and not worth the grief of severely limiting your rights as a consumer.

 

 

 

Guy


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