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Topic # 225919 11-Dec-2017 14:41
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If one were to scratch one's new iPhone display would one be eligible for express replace under Applecare+??





When you live your life on Twitter and Facebook, and are only friends with like minded people on Twitter and Facebook, you are not living in the real world. You are living in a narcissistic echo chamber.

 


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  Reply # 1916805 11-Dec-2017 15:02
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No, I wouldn't call a scratch a replaceable issue at all.

 

A scratch would be classed as cosmetic damage, which the Ts&Cs for AppleCare+ state that it is not covered.

 

 

 

 







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  Reply # 1916822 11-Dec-2017 15:37
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Thought that might be the case.





When you live your life on Twitter and Facebook, and are only friends with like minded people on Twitter and Facebook, you are not living in the real world. You are living in a narcissistic echo chamber.

 


My thoughts are my own and are in no way representative of my employer.


 
 
 
 


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  Reply # 1920621 16-Dec-2017 18:14
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geekiegeek:

 

If one were to scratch one's new iPhone display would one be eligible for express replace under Applecare+??

 

 

 

 

No idea, you may have some luck under the NZ consumer Guarantees Act as Apple touts how tough the glass is.

 

 

 

OK, if some one attacked it with a diamond ring then you should look at insurance, but if it has been scratched though

 

normal use...hmmmm.... that would be interesting.


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  Reply # 1920634 16-Dec-2017 19:44
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If the phone works fine and it is just a scratch and not a crack then I would leave well enough alone. The iPhone X is still very hard to get hold of afaik and so the chances of you getting a new one as opposed to a refurbished model will be slim to none at a guess :)






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  Reply # 1920653 16-Dec-2017 20:44
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Whether it’s express replacement I don’t know, but you could certainly use one of your two incidents to get it repaired if you like.

“AppleCare+ also provides service coverage through the Coverage End Date above and adds coverage for up to two incidents of accidental damage from handling. Each incident will be subject to a service fee of NZ$49 for screen damage, or NZ$169 for all other damage. AppleCare+ benefits are in addition to any rights you may have under consumer law.”

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  Reply # 1920688 16-Dec-2017 22:37
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josephhinvest: Whether it’s express replacement I don’t know, but you could certainly use one of your two incidents to get it repaired if you like.

“AppleCare+ also provides service coverage through the Coverage End Date above and adds coverage for up to two incidents of accidental damage from handling. Each incident will be subject to a service fee of NZ$49 for screen damage, or NZ$169 for all other damage. AppleCare+ benefits are in addition to any rights you may have under consumer law.”

Cheers
Joseph

 

As taken from https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnz.html

 

Apple will not provide Hardware Services or ADH Services in the following circumstances:

 

(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;






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