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2230 posts

Uber Geek
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  Reply # 1923525 22-Dec-2017 09:03
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3puttssuck: Yep, it appears to be a faulty handset. It is now stuck in recovery mode and I spent an hour with Apple online chat trying to fix it without success. They suggested I return the handset to Vodafone for repair / replacement.

 

@3puttssuck I'd be insisting on a new replacement rather than repair (and not a refurbished replacement either), was obviously DOA but the kind of fault that just wasn't immediately obvious.




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  Reply # 1923765 22-Dec-2017 20:11
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Paul1977:

 

3puttssuck: Yep, it appears to be a faulty handset. It is now stuck in recovery mode and I spent an hour with Apple online chat trying to fix it without success. They suggested I return the handset to Vodafone for repair / replacement.

 

@3puttssuck I'd be insisting on a new replacement rather than repair (and not a refurbished replacement either), was obviously DOA but the kind of fault that just wasn't immediately obvious.

 

 

It was supplied to my company by digitalmobile in Auckland. I have to send it back to them and they will send me a brand new one because it was supplied only 26 days ago, so therefore considered DOA. Very happy about that, but a little unhappy with having to wait approx. 2 weeks to get the replacement.


84 posts

Master Geek
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  Reply # 1925534 26-Dec-2017 21:15
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It's the Intel modem.

 

I had an iPhone 7 Plus, and it was incredibly crappy reception wise. Weak signal everywhere, kept dropping out while on the bus. It got replaced once under AppleCare+, and the replacement was the same.

 

Meanwhile, wife's iPhone 6 was just fine, as was my iPhone 7 SIM in her phone.

 

I upgraded to an iPhone X (with a Qualcomm modem), and miraculously my 4G speeds went from 1-2Mbps (that is when I actually got signal), to over 100Mbps, and 3G actually works much more reliably.

 

I really dislike the Apple approach of persisting with an inferior supplier (like Intel, or LG who made the yellowing delaminating LCD displays) just to keep other suppliers in line.

 

 


86 posts

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  Reply # 1925838 27-Dec-2017 19:31
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bitserf:

It's the Intel modem.


I had an iPhone 7 Plus, and it was incredibly crappy reception wise. Weak signal everywhere, kept dropping out while on the bus. It got replaced once under AppleCare+, and the replacement was the same.


Meanwhile, wife's iPhone 6 was just fine, as was my iPhone 7 SIM in her phone.


I upgraded to an iPhone X (with a Qualcomm modem), and miraculously my 4G speeds went from 1-2Mbps (that is when I actually got signal), to over 100Mbps, and 3G actually works much more reliably.


I really dislike the Apple approach of persisting with an inferior supplier (like Intel, or LG who made the yellowing delaminating LCD displays) just to keep other suppliers in line.


 



You can check it out for yourself here
https://www.apple.com/iphone/LTE/

Seems like NZ carriers are getting the Intel based (non-cdma) modem for the 7/7Plus

iPhone 7
Model A1778

iPhone 7 Plus
Model A1784

but the Qualcomm modem for the 8/8Plus/X

iPhone 8
Model A1863 (GSM)
Model A1863 (CDMA)

iPhone 8 Plus
Model A1864 (GSM)
Model A1864 (CDMA)

iPhone X
Model A1865 (GSM)
Model A1865 (CDMA)


It's good that it prevents any supplier having a monopoly, but yeah Intel is kinda bad at making modems. Their new parts in the 8/X are getting a little bit better though.

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