Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16
2480 posts

Uber Geek
+1 received by user: 679


  Reply # 1928778 4-Jan-2018 01:30
Send private message

Thanks, I’d seen that, but Apple website doesn’t confirm the change yet.

Just confirmed with an Apple support ‘chat’ that NZ it is indeed $49 for my (wife’s) iPhone6, after which they did an analytics check and the battery scored only 60% 😳

Click to see full size


*edit FWIW it scores 67188 on Antutu instead of its expected (at new) 79215. Will post again after I’ve upgraded the battery and run the test again 👍

2970 posts

Uber Geek
+1 received by user: 288


  Reply # 1928798 4-Jan-2018 06:46
Send private message

$49 is a big reduction as it was $139.
That price will be from Apple only, meaning your iPhone would need to be sent in to the Apple service centre in Auckland.
Any AASP will likely add a markup to that price, if you want them to do it at their location, otherwise they make no money.

Also be aware that Apple has strict health and safety rules about replacing the batteries in iPhones.
If the adhesive tabs break while trying to remove them then we are not allowed to pry the battery out, we have to stop the repair and the whole iPhone has to be replaced.




13429 posts

Uber Geek
+1 received by user: 2428

Trusted

  Reply # 1928802 4-Jan-2018 07:07
Send private message

PhantomNVD: Thanks, I’d seen that, but Apple website doesn’t confirm the change yet.

Just confirmed with an Apple support ‘chat’ that NZ it is indeed $49 for my (wife’s) iPhone6, after which they did an analytics check and the battery scored only 60% 😳

Click to see full size


*edit FWIW it scores 67188 on Antutu instead of its expected (at new) 79215. Will post again after I’ve upgraded the battery and run the test again 👍

 

 

 

How did they check health via Chat?

 

My 6 Plus benched at 80186


2970 posts

Uber Geek
+1 received by user: 288


  Reply # 1928808 4-Jan-2018 07:39
One person supports this post
Send private message

tdgeek:

PhantomNVD: Thanks, I’d seen that, but Apple website doesn’t confirm the change yet.

Just confirmed with an Apple support ‘chat’ that NZ it is indeed $49 for my (wife’s) iPhone6, after which they did an analytics check and the battery scored only 60% 😳

Click to see full size


*edit FWIW it scores 67188 on Antutu instead of its expected (at new) 79215. Will post again after I’ve upgraded the battery and run the test again 👍


 


How did they check health via Chat?


My 6 Plus benched at 80186



Apple and AASPs can run basic diagnostics remotely on iOS devices by putting your device serial number into the system. A menu option then appears on the device under Settings - Privacy - Analytics.




1759 posts

Uber Geek
+1 received by user: 895


  Reply # 1928833 4-Jan-2018 08:43
One person supports this post
Send private message

According to Apple, checks are not required any more on Iphone 6 and 7. They just replace the battery.


2378 posts

Uber Geek
+1 received by user: 1102

Trusted
Subscriber

  Reply # 1928867 4-Jan-2018 09:20
Send private message

Paparangi: Sorry but do you have any numbers or anything to support the idea that “many users” purchased a new upgrade phone simply because of the (in my opinion) slightly sluggish performance. The only issue here really is just the lack of communication- their goal never was for people to upgrade their phones, which they’ve publicly stated. There is also no way to tell that people which had upgraded had sluggish phones due to the battery issue - despite the publicity there are actually several reasons phones can become sluggish.

 

The EverythingApplePro Youtube channel discusses iPhone users ringing Apple for support for slow phones, Apple not disclosing and users upgrading. Link here. This is a Apple fanboy channel, so I'm picking they are pretty much up with the play.

 

Similar to Volkswagen and diesel-gate, there was deliberate corporate deceit of consumers involved here, not miscommunication.


Mad Scientist
19004 posts

Uber Geek
+1 received by user: 2469

Trusted
Lifetime subscriber

  Reply # 1928878 4-Jan-2018 10:01
Send private message

jarledb:

 

PhantomNVD: Does the NZ store also only charge this reduced rate though, as nothing online indicates this applies here (yet?)

 

From Apple:

 

Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, available worldwide through December 2018. Details will be provided soon on apple.com.

Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.

 

Source

 

 

:( me got an iphone 5S :( 

 

anything I can do with that brick?


13429 posts

Uber Geek
+1 received by user: 2428

Trusted

  Reply # 1928882 4-Jan-2018 10:13
Send private message

Batman:

 

jarledb:

 

PhantomNVD: Does the NZ store also only charge this reduced rate though, as nothing online indicates this applies here (yet?)

 

From Apple:

 

Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, available worldwide through December 2018. Details will be provided soon on apple.com.

Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.

 

Source

 

 

:( me got an iphone 5S :( 

 

anything I can do with that brick?

 

 

My mate has one, I sold it to him when 1 year old, he uses it like its joined to him, he hasn't complained. He knows about this issue as he mentioned it the other day. 


Mad Scientist
19004 posts

Uber Geek
+1 received by user: 2469

Trusted
Lifetime subscriber

  Reply # 1928883 4-Jan-2018 10:14
Send private message

PhantomNVD:
Dial111: Thought I'd test the theory and benchmark my partners iPhone 7 Plus purchased July 2017 as she wanted to upgrade to iOS 11 and yep, score was significantly lower immediately once it was upgraded so it has been gimped imo and phone isn't even 6 months old.

Post upgrade, the score is lower then a 6s plus and a iPhone SE lol

10.3.3


11.2.1


I did the Atutu test on my iPhone 7+ running iOS 11.2.5 (Beta) and get 155953, so some changes they are trying must improve that too...



 

3 mth old ip7+ 

 

iOS 11.2.1

 

Totoal 170,128

 

3D 56041

 

UX 55836

 

CPU 45,688

 

RAM 12,563


Mad Scientist
19004 posts

Uber Geek
+1 received by user: 2469

Trusted
Lifetime subscriber

  Reply # 1928884 4-Jan-2018 10:14
Send private message

SO - does it drop as the phone ages?


13429 posts

Uber Geek
+1 received by user: 2428

Trusted

  Reply # 1928897 4-Jan-2018 10:21
Send private message

Batman:

 

SO - does it drop as the phone ages?

 

 

You would need to shut down any apps, in case some are beavering away quietly in the background, and restart it (Dont do the silly "hard restart" )

 

Even then, when I ran mine, i got an email alert while it was going. IMO your setup will matter a bit, i.e. what is active


568 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1928919 4-Jan-2018 11:02
Send private message

CYaBro: $49 is a big reduction as it was $139.
That price will be from Apple only, meaning your iPhone would need to be sent in to the Apple service centre in Auckland.
Any AASP will likely add a markup to that price, if you want them to do it at their location, otherwise they make no money.

Also be aware that Apple has strict health and safety rules about replacing the batteries in iPhones.
If the adhesive tabs break while trying to remove them then we are not allowed to pry the battery out, we have to stop the repair and the whole iPhone has to be replaced.
And who has to pay for a replacement phone if you do a battery replacement for a out of warranty iphone and you botched it up? Hopefully not the customer..

162 posts

Master Geek
+1 received by user: 65


  Reply # 1928924 4-Jan-2018 11:05
Send private message

Starscream122:
CYaBro: $49 is a big reduction as it was $139.
That price will be from Apple only, meaning your iPhone would need to be sent in to the Apple service centre in Auckland.
Any AASP will likely add a markup to that price, if you want them to do it at their location, otherwise they make no money.

Also be aware that Apple has strict health and safety rules about replacing the batteries in iPhones.
If the adhesive tabs break while trying to remove them then we are not allowed to pry the battery out, we have to stop the repair and the whole iPhone has to be replaced.
And who has to pay for a replacement phone if you do a battery replacement for a out of warranty iphone and you botched it up? Hopefully not the customer..


They replace the phone for the price of the battery replacement.

568 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1928927 4-Jan-2018 11:07
Send private message

And if it’s a phone that they no longer make new? I.e do you get a free upgrade to the oldest model still being sold?

13429 posts

Uber Geek
+1 received by user: 2428

Trusted

  Reply # 1928947 4-Jan-2018 11:25
One person supports this post
Send private message

Starscream122: And if it’s a phone that they no longer make new? I.e do you get a free upgrade to the oldest model still being sold?

 

Im sure they have stocks of past phones, and they will be refurbished


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.