JoeBloggs: I've found new users of the IPhone absolutely fall in love with it. However the honeymoon is short-lived and most realise its shortfalls relatively quickly. There are many issues that Apple needs to fix in the 3G version if it's to be taken seriously by anything other than fashion-conscious teenagers; foremost though by no means limited to its outrageous copy-protection. The only method at present to utilise the device properly is to hack (or 'jailbreak') the software which allows for a host of much-needed features that should have been enabled by default.
Um take it from me - I've used mine every day since September 2007 - the honeymoon is NOT short-lived. Probably the best thing I have ever bought, and yeah it lacks certain feature but it is YEARS ahead in its interface than anything else on the market. period.
When a device is so good people can only focus on the small shortcomings that speaks for itself. Take it from me.