Rikitic: I haven't watched the video but your comment strikes me as extremely ignorant and one-sided. There's a reason why Apple (and I am hardly fond of their lack of CSR generally) would request an order proving probate: it serves as an order from the court that a person's last will has been "proved" and that there are valid executors of a will to execute the testator's intentions. Just because a man who happens to be married is dead, it doesn't automatically mean that legally his wife gets to do as she pleases with his property.
This sounds like a silly beat up to me.
I did watch it and apparently there is no probate because the man didn't have anything to leave (other than the photos and videos on his phone). Because of Apple's inflexibility on the matter, the widow has to spend $1,000 she doesn't have in order to satisfy the probate requirement. That hardly seems reasonable when she can provide every other possible kind of documentation.