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Bung
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  #2064700 29-Jul-2018 21:36
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surfisup1000:

lchiu7:


Just to close this story off and it has a happy endingThey did notice it had a very slight bend (Iphone 6 issues) but like myself could not believe it caused the fault and send it off to Service+.


-Avoid ever getting an iPhone (well that was never going to happen anyway) :-)  The experience was just too traumatic



Iphones are prone to bending (google it for the 40 million pages of phone bending stories) so that is a fault in itself. You could successfully argue that it is normal for people to put phones in pockets. So ,apple should cover slightly bent phones for making them like that. 




Louis Rossman has covered iPhone bend problems several times on his YouTube channel. Apparently it doesn't need to be an obvious bend, the damage is done by repeated flexing of the motherboard. Contacts under certain ic's break off from the board tracks.

lchiu7

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  #2064701 29-Jul-2018 21:38
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surfisup1000:

 

lchiu7:

 

Just to close this story off and it has a happy endingThey did notice it had a very slight bend (Iphone 6 issues) but like myself could not believe it caused the fault and send it off to Service+.

 

-Avoid ever getting an iPhone (well that was never going to happen anyway) :-)  The experience was just too traumatic

 

 

Iphones are prone to bending (google it for the 40 million pages of phone bending stories) so that is a fault in itself. You could successfully argue that it is normal for people to put phones in pockets. So ,apple should cover slightly bent phones for making them like that. 

 

It was only traumatic because you did not know your rights. 

 

The government is somewhat to blame for your experience, as they rarely prosecute retailers for breaking the law. You would probably have the same experience with any smartphone brand.

 

The commerce commission is currently prosecuting apple and noel leeming for breaching the CGA, although, i don't expect it to change their behaviour after several decades of ignoring the law. 

 

 

 

 

 

 

I understand my rights as a consumer. What I didn't understand was the complex relationship between the retailer, HN in this instance, Service+ who did assessed the repair, Apple Service in NZ and Apple in Australia, all of whom I had to contact.

 

HN did the best for me but in the end I had to work hard to convince Apple to honour the warranty.

 

And the FindMyiPhone thing was a real drag also since I had to provide proof of purchase to Apple (Singapore?) that the phone actually belonged to my friend.

 

For any other phone type, I suspect just taking the phone back to the retailer who would have the proof of purchase, would have been enough proof to proceed with the warranty replacement.

 

 





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


 
 
 
 


CYaBro
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  #2065379 31-Jul-2018 07:22
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lchiu7:

surfisup1000:


lchiu7:


Just to close this story off and it has a happy endingThey did notice it had a very slight bend (Iphone 6 issues) but like myself could not believe it caused the fault and send it off to Service+.


-Avoid ever getting an iPhone (well that was never going to happen anyway) :-)  The experience was just too traumatic



Iphones are prone to bending (google it for the 40 million pages of phone bending stories) so that is a fault in itself. You could successfully argue that it is normal for people to put phones in pockets. So ,apple should cover slightly bent phones for making them like that. 


It was only traumatic because you did not know your rights. 


The government is somewhat to blame for your experience, as they rarely prosecute retailers for breaking the law. You would probably have the same experience with any smartphone brand.


The commerce commission is currently prosecuting apple and noel leeming for breaching the CGA, although, i don't expect it to change their behaviour after several decades of ignoring the law. 


 



 


I understand my rights as a consumer. What I didn't understand was the complex relationship between the retailer, HN in this instance, Service+ who did assessed the repair, Apple Service in NZ and Apple in Australia, all of whom I had to contact.


HN did the best for me but in the end I had to work hard to convince Apple to honour the warranty.


And the FindMyiPhone thing was a real drag also since I had to provide proof of purchase to Apple (Singapore?) that the phone actually belonged to my friend.


For any other phone type, I suspect just taking the phone back to the retailer who would have the proof of purchase, would have been enough proof to proceed with the warranty replacement.


 



Apple have had far too much fraud unfortunately, hence the very strict process around getting find my iPhone disabled if the owner can’t sccess their Apple ID account.
Not really apple’s fault though if someone can’t remember their password.

lchiu7

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  #2066068 1-Aug-2018 08:44
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CYaBro:

 


Apple have had far too much fraud unfortunately, hence the very strict process around getting find my iPhone disabled if the owner can’t sccess their Apple ID account.
Not really apple’s fault though if someone can’t remember their password.

 

Customer didn't forget their password. They could logon to AppleID and also iCloud fine. But when they logged onto iCloud (or wherever you can see and turn on FindMyIphone) it showed that FineMyIphone was not turned on. Yet Apple said it was. Since this user had no idea what this feature was, I wonder if it's possible to have it turned on by the store or distributor on a different account but using that IMEI?  Apparently it was a phone from the 2D stock sold via Harvey Norman.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Dingbatt
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  #2066089 1-Aug-2018 09:29
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Someone further up the thread asked about dealing with other OEMs.

We have had a few different Samsung phones, coincidentally all bought from Noel Leeming. NL's turnaround time is 7-10 working days for an assessment/repair, which is a major inconvenience to a lot of people.
Since the authorised Samsung Repair Centre is only a few kms away in Albany I have taken all subsequent problems directly to them. They haven't even bothered looking at the NL receipt, they just look it up on their system. The beauty is, they will tell you on the spot if physical damage had voided the warranty (my son's phone with a pretty obvious dent in the side from being dropped). Hence not having to wait a week to find out though NL that is not covered. The longest time I've had to wait is 3 days, although they do quote 5 when you drop it off.
These have all been during the two year warranty period however, so it may be a different story outside that. If I understand the CGA correctly, you have to go to the retailer for remedy, at least initially.




Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

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