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  Reply # 2165584 22-Jan-2019 17:07
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Batman: Why do you need iTunes to restore to factory settings?

 

Because you're restoring from a manually sourced firmware file. 


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  Reply # 2165595 22-Jan-2019 17:13
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When I was supporting iOS devices at work, 95% of the fix was restoring via DFU or itunes and NOT restoring the backup of data.  If i restored the data after a few days of no issues (via itunes etc) the issue would return in less than a day.

 

 

 

This is why i always suggested icloud or google for contacts / phones etc to the people i was supporting.

 

 

 

Edit: yes people would be all like "my apps or my games data" my reply "work device, don't care"

 

 


 
 
 
 


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  Reply # 2165713 22-Jan-2019 18:54
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Batman: Why do you need iTunes to restore to factory settings?

 

Because it wipes out the iOS software and then puts on a fresh copy. Anything else just wipes your data but leaves iOS intact. If the issue is a corruption in the actual iOS software then removing your data is not going to fix it.






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  Reply # 2165736 22-Jan-2019 20:08
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Do you use iCloud Photos and have a large number of photos? Reason I ask is that I have nearly 300k of photos and had iCloud Photos running on my iPad and iPhone and it caused them to do strange things like you are describing. Turned it off and they are back to their snappy responsive selves.

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  Reply # 2165747 22-Jan-2019 20:47
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I am just wondering if it is NOT a software problem BUT an intermittent hardware problem. You mention several times that "after removal from pocket". Now I am not saying that you have physically damaged it. But we are talking about micro and sub-micro technology here and the slightest minutest twist or bend, invisible to the naked eye, can damage these compact micro and sub-micro technologies.

 

It may even have been a lemon straight from the factory that passed all its factory tests but just waiting for a nice warm pocket to be entered, stored and exited from, several times, for an electron microscope sized defect to be activated.

 

Just a thought.





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  Reply # 2165748 22-Jan-2019 20:51
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tripp:

 

When I was supporting iOS devices at work, 95% of the fix was restoring via DFU or itunes and NOT restoring the backup of data.  If i restored the data after a few days of no issues (via itunes etc) the issue would return in less than a day.

 

This is why i always suggested icloud or google for contacts / phones etc to the people i was supporting.

 

 

So, does this mean that when you buy a new phone you should just log it into your iCloud account but not restore a backup in order to avoid carrying problems across from your old phone to your new one? 

 

What exactly do you stand to lose if you don't restore a backup? I have apps for things like my vehicle logbook and my cooking recipes, and I guess I would lose that content if the apps don't save it to the cloud?


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  Reply # 2165851 22-Jan-2019 22:31
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I’ve had quite a few of the issues you’ve mentioned , most commonly that disappearing cursor

One of the more annoying ones with some apps is where the keyboard stays open, but the app behind it behaves as if the keyboard is closed. Usually this causes issues only in text input pages like iMessage where the text box is at the bottom of the page.

I also had an issue that seems to have stopped where the phone would completely lock up and require force restart. Sometimes it would do this while in sleep mode so I thought battery had died. It’s super annoying but haven’t had for a few weeks now.

This is with an XS Max btw. You’re not alone, we’re both slowly going crazy.

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  Reply # 2165852 22-Jan-2019 22:33
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tardtasticx:

I also had an issue that seems to have stopped where the phone would completely lock up and require force restart. Sometimes it would do this while in sleep mode so I thought battery had died. It’s super annoying but haven’t had for a few weeks now.

This is with an XS Max btw. You’re not alone, we’re both slowly going crazy.

 

my phone is better than yours. it sometimes restarts by itself.





Swype on iOS is detrimental to accurate typing. Apologies in advance.




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  Reply # 2165909 23-Jan-2019 07:25
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Batman:

 

tardtasticx:

I also had an issue that seems to have stopped where the phone would completely lock up and require force restart. Sometimes it would do this while in sleep mode so I thought battery had died. It’s super annoying but haven’t had for a few weeks now.

This is with an XS Max btw. You’re not alone, we’re both slowly going crazy.

 

my phone is better than yours. it sometimes restarts by itself.

 

 

 

 

Non documented feature for resetting the memory (RAM). 

 

tardtasticx: I’ve had quite a few of the issues you’ve mentioned , most commonly that disappearing cursor

One of the more annoying ones with some apps is where the keyboard stays open, but the app behind it behaves as if the keyboard is closed. Usually this causes issues only in text input pages like iMessage where the text box is at the bottom of the page.


This is with an XS Max btw. You’re not alone, we’re both slowly going crazy.

 

 

 

Yep, strange how it happens but it does. Seems to do it to messenger and viber the most, force close fixes but you cant hit the text box.

There is another issue which is an extension to that where the keyboard will show and everything correctly but be non responsive in the keyboard region of screen until force close.





 


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  Reply # 2166337 23-Jan-2019 15:19
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Coil:

TwoSeven: For the original post, Is there any reason you haven’t called apple support?


Because this place is 10X more reliable, I won't lose 45 minutes of my life to someone talking to me like a 5 year old over basic troubleshooting.

I have done a fresh install (similar to jailbreak process). Where you put the phone into that recovery mode, download the latest APK from the website, install it manually through iTunes? Yes when I had the below iMessage issue. 


Apple/VF support still owe me around $50 for my iMessage activation texts that would not stop sending for a few weeks, back and fourth to get iMessage activated, without joy, was told I was not to touch the settings, they will do all these specific things in the mean time. Nothing happened, got charged for texts to the UK, a few hundred of them. Vodafone refused to credit even though they asked me to keep trying against my advice it was at my own cost for their troubleshooting I had already done which wouldn't have worked anyway. 

I Message now works properly for me after 4 calls to Apple Support and the final time them making me log into a webpage of theirs which disassociates all devices from my account so I can start again... It worked..



Usually, they [apple support australia] just ask you to take it to your local apple service agent who can run more detailed diagnostics and if required replace the device.

Also, if you have reported the issue within the warranty period, the tend to honor it if the warrantee expires (at least that is what I have found).

Not sure what vodafone has to do with apple support.




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  Reply # 2166340 23-Jan-2019 15:22
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TwoSeven:
Coil:

 

TwoSeven: For the original post, Is there any reason you haven’t called apple support?

 

 

 

Because this place is 10X more reliable, I won't lose 45 minutes of my life to someone talking to me like a 5 year old over basic troubleshooting.

I have done a fresh install (similar to jailbreak process). Where you put the phone into that recovery mode, download the latest APK from the website, install it manually through iTunes? Yes when I had the below iMessage issue. 

 

 

 

Apple/VF support still owe me around $50 for my iMessage activation texts that would not stop sending for a few weeks, back and fourth to get iMessage activated, without joy, was told I was not to touch the settings, they will do all these specific things in the mean time. Nothing happened, got charged for texts to the UK, a few hundred of them. Vodafone refused to credit even though they asked me to keep trying against my advice it was at my own cost for their troubleshooting I had already done which wouldn't have worked anyway. 

I Message now works properly for me after 4 calls to Apple Support and the final time them making me log into a webpage of theirs which disassociates all devices from my account so I can start again... It worked..

 



Usually, they [apple support australia] just ask you to take it to your local apple service agent who can run more detailed diagnostics and if required replace the device.

Also, if you have reported the issue within the warranty period, the tend to honor it if the warrantee expires (at least that is what I have found).

Not sure what vodafone has to do with apple support.

 

That example was a ping pong between the two who blamed each other until I was told to do that disassociating thing to support my comment about how I'd rather not talk to them.

Never was asked to go to a shop. I will call them and explain my issues and see what they say. Will need to take a day off work for this I'd expect, from experience I'll need to call 5 different times to get 5 different answers and hope 1 works. 





 


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  Reply # 2166343 23-Jan-2019 15:28
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I have over 1000 iDevices under me, never had those problems.

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  Reply # 2166402 23-Jan-2019 17:27
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MadEngineer: I have over 1000 iDevices under me, never had those problems.

Do they come with a bambillo pillow ?




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  Reply # 2166404 23-Jan-2019 17:31
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MadEngineer: I have over 1000 iDevices under me, never had those problems.

 

They do make pretty good tiles right? ;)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2166435 23-Jan-2019 18:35
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badum-tiss


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