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140 posts

Master Geek

# 261811 16-Dec-2019 15:48
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Daughters iphone 7 plus microphone stopped working. She reckons after the ios upgrade a few weeks ago. Ive tried rebooting, cleaning out the usb etc. The microphone appears blanked out when she tries to make a call or uses the camera etc. The voice memo app wont work becuse the mic is blanked out. The phone works if hooked up to a bluetooth microphone. It appears to be a common 7plus problem. The phone is 3 years old. 


I havent carried out a factory reset yet. I will try tonight. If that doesnt work any recommendations where to take it for repairs.It looks like a motherboard issue ( from googling). I am based in the Auckland CBD. 





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  # 2376406 16-Dec-2019 16:06
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Sounds like a microphone issue not a motherboard


I doubt a hard reset will help

140 posts

Master Geek

  # 2376411 16-Dec-2019 16:21
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Sounds like a microphone issue not a motherboard


I doubt a hard reset will help


There is more than one microphone. It appears to be an audio chip issue


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  # 2376438 16-Dec-2019 16:54
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Yea this is a known issue with the iPhone 7's.
Apple should cover the repair under CGA so give them a call.

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